Scott Jewelers

Category:	Jewelry Store
Address:	1220 Kings Hwy, Brooklyn, NY 11229, USA
Phone:	+1 718-645-2194
Site:	scottjewelers.com
Rating:	4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 28

Reviews 4

A Private User

Heres a long one. Worth the read. DO NOT SHOP HERE! Worst experience EVER! Unbiased and honest. Heres the truth: My fiancé and I had a lovely initial experience. Why wouldnt it have been? We walked in asking to see the wedding bands. Would you be rude to a couple who are shopping for wedding bands? Of course not. And of course they werent rude.... yet. The girl who assisted us was kind, sweet, patient and very helpful. During our time there, the owner guy was having a conversation with a few people and I picked up the tone of his rudeness and lack of class and respect. Of course I was well aware that the conversation had nothing to do with me nor my purchase; obviously I minded my business. Just made a mental note of his character. Placing the order with him for my fiancés wedding band, was professional enough. He handed our slip and explained that we will get a phone call when it is ready. We made our purchase, paid in full and walked out with my wedding band and an order slip for my fiancés wedding band to be picked up at a later time. Nine days later my fiancé calls up the shop and asks for a status of the ring. The woman who answered the phone was rude instantly and says she does not know who we are and she cant help us right now because shes busy and shell give us a call back. Obviously she doesnt know because she didnt even ask or even let us explain. My fiancé personally goes to their store shortly after the phone call to see if the ring is there and ready. He explained that she did not have to be rude on the phone and that maybe being as nice as she is in person would go a long way. She immediately became defensive and says "No, you listen to me..." Already frustrated with the nonsense my fiancé gave the speech of being the customer and how customers should be treated. She combatively argued back and stated she doesnt care, it doesnt matter. We got the yeah yeah yeahs, lets get this over with. The womans brother who is the store owner became involved and says he heard her on the phone and she was not rude. How does one interpret our experience with their own opinion of how they perceived OUR experience? The owner began to argue, we asked for a refund, and it was rejected by their NO REFUND policy. Along with his smart comment "Youre not getting any of your money back". Only exchanges and store credit within 14 days. We stated that we will never shop in their store again. His response - "I wont lose any sleep over you not shopping here". We asked when the ring will be ready. His response - "Its ready when we give you a call". Real helpful. The experience with their shop gradually and immediately escalated to a horrible and nasty experience all thanks to their attitude. A simple "sorry" about the phone call would have made a world of difference. But apparently it appears that the customer doesnt know what theyre talking about when describing their own experience. And apparently nobody there knows what an apology is. Next time Ill go with my gut feeling and leave the shop once I hear the owner speaking to people in such a nasty manner. I have nobody to blame but myself. Im sure the owner believes that too! Obviously they can do no wrong because they said so. My point is, please DO NOT shop here. Maybe a simple purchase, in and out, is satisfying enough. MAYBE. But to try to bring up a point or an issue with them (if one were to occur); their attitude immediately reveals a disappointing and ugly side. There are plenty of other shops which are much nicer and kinder than this, also within the area. You dont have to worry about these other shops treating you with such disrespect and act condescendingly. We usually shop at Pavilion Jewelers, 1701 Kings Hwy, Brooklyn, NY 11229. Unfortunately when shopping for the rings, their shop was already closed (yes, we did attempt to go there first). Next time, Ill just simply wait until theyre open, to shop with them again. We purchased a number of pieces with them and each visit was a very pleasant one and also great pricing.

A Private User

My uncle has bought many Jewelry in the store. There is amount of respect you get deserve as being a customer. The reason for writing the review on a horrible note is the fact how can you tell my Aunt who paid in catch in front of the owner showing she has not problem paying upfront. Along with that a young store clerk completely was out of line telling my Aunt she not able to afford Items on display. Mind you the young woman has not idea how much money my Aunt has or my Uncle. In retail you should never turn away a customer. Scott the owner told my Aunt and Uncle to his face as they asked for estimate on jewelry he told them it going to cost you money like they are not able to by the item they wanted to see. That is rude and completely disrespectful. So my Aunt bought my uncle a Movado Bold a very beautiful and most favored watch in my uncle eyes. Now after all the disrespect from the owner to my aunt how could you tell my aunt they should would not have the money. So she bought it anyway for my uncle as a gift. After while for having the watch a scratch was on the crystal on the face of the watch and well since they are movado retailers he should be able to send it out to the company to get a new crystal. So she asked them to sent out the watch. She left the watch in there care and waited for a call back from them as she gave them my uncle business card so he could get a call back on when the watch is fixed and ready for pick up. It took about a week for them to explain that they can not send it out. I work in retail i instantly get a answer not tell a customer i can take the watch and send it then week later tell them i cant. That unprofessional and not way to handle business with customer. This is definitely not how you conduct business. Sincerely Yours, Pissed Off Brooklynite

A Private User

My Husband and I have been going to Scotts for the past 6 years now , they have a huge selection are very helpful and treat us and every customer I see walk in there like family. They are honest and do the right thing ALWAYS . Ive sent a few people to them over the years and they also said how great they were and how happy with their purchasers they were ! The staff their is very helpful as well ! I wouldnt let a few negative reviews shy me away from this store because some customers are just idiots and its not always the business thats wrong ! They have always treated me and everyone I saw walk in their during my visits with respect and honesty ! I would never go to another jeweler and only recommend scotts ! They are THE BEST!

A Private User

My husband bought my engagement ring from Scott Jewelers 7 years ago. Scott Jewelers custom made the wedding band so I have a one of a kind set. We stopped in to have my rings serviced and I am at a loss for words on how gorgeous my rings look. Raffi did an amazing job bringing my rings back to their original splendor. Not only did they remember us from all those years ago, but they made us feel that they cherish my jewelry as much as I do. If you are looking for an outstanding experience, great customer service, and the most beautiful jewelry out there. We will never go anywhere else!