PetSmart

Reviews 7

AB

Abbe S

This review is ONLY about the grooming salon, not the store. WARNING- DO NOT TAKE YOUR DOG TO KATHLEEN THE GROOMER HERE!!!!! She RUINED my dog!! I cant even look at him. I brought my dog in yesterday for a 10am appointment (which she was late for.) And boy do I regret it. I brought a clear picture of what I wanted him to look like (pic of him cut the way I liked) which Kathleen didnt seem to pay any attention to. I asked her multiple times if she wanted me to email it for reference and she repeatedly told me she knew what I was looking for. (I CANNOT STRESS THIS ENOUGH-KATHLEEN HAD NO CLUE WHAT I WANTED AND ENDED UP DOING COMPLETELY HER OWN THING!) I stressed that I was particular and she assured me she knew what I wanted. She said it would take 3 hours, but it actually took 6. Not professional but understandable. We called at least twice while he was there to check up on his progress which the staff claimed was fine. Needless to say it WASNT. My girlfriend went in to get him and as soon as he came out a wave of anger came over me. SHE HAD SHAVED MY GOLDENDOODLE DOWN TO THE SKIN IN A FREAKING BLIZZARD!!!!! He looks terrible! She shaved his LEGS down to the skin as well!!!!!! Which is NOT the correct way to cut a doodle. Then my girlfriend informed me that WITHOUT CALLING OR ASKING US they decided to go over him with a shorter blade than we had requested. We called this place MULTIPLE times, they couldnt mention to us then that they were having issues? Pathetic and inexcusable. She obviously had no idea how to cut a goldendoodle and instead of informing us that she was incapable, she decided to use MY dog as an experiment. SHAME ON YOU KATHLEEN! I literally was in tears as soon as I saw him. He looks absolutely disgusting and there isnt a single person who saw differently. She basically gave him the complete opposite of the cut I asked for. Which was actually way MORE work than the groom I PAID her to do. Im beyond upset. I demanded a refund, which I got, but that doesnt give my dog his hair back. Also my girlfriend gave her a 20$ tip that she did not in ANY WAY deserve. Kathleen is a completely incompetent groomer. If she were my employee I would fire her in a heartbeat. Please do not take your dog to Kathleen. Now I have to buy my dog a jacket because he is freezing outside. People used to stop us to say how beautiful he is but since his cut yesterday he has only been stopped by one person who commented on how I needed to find a new groomer. Obviously I will never ever go back to Kathleen the ruiner of beautiful dogs!

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MI

Michael Berman

I am not a fan of PetSmart. They have very strict rules that they enforce when you come in but on the phone they dont tell you about them. I had a Sunday appointment to get my dog groomed and when I got there they wouldnt do it without proof of rabies vaccination. My dog has a current rabies tag on her collar but they wouldnt accept it. I asked if I could provide proof on Tuesday when the vet is open next, and they said no. This isnt the first time this has happened. A couple months ago I called to make sure they had my dogs "prescription" dog food in stock and they said yes, but made no mention that a written prescription form was required to purchase it. So I went there for nothing. In each case the person on the phone at PetSmart failed to inform me of the stores requirements. Meanwhile, out of the several groomers we have used over the years in our neighborhood, none besides PetSmart has ever asked for proof of rabies vaccination. And theres at least one other store in the hood that will sell the food without the written prescription. Shame on you PetSmart. You are so customer-unfriendly. Why dont you post a security guard at the door to make sure that every entering dog has up-to-date rabies vaccinations?

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KH

Khiya Ingram

FIRST OFF, it has never costed me $60+ to get my 3-pound toy poodle groomer until coming here. Even at the last pet smart I used to go to back home. Also, for some reason they think its ok to set up automatic grooming appointments and then they get an attitude because youre at work when they call you saying "um you have a grooming appointment today". Its not my fault that I didnt schedule the appointment. And then when I inform them that I never scheduled an appointment, I get "oh, so you want to cancel your appointment? Ok its canceled" THEN HANGS UP ON ME. Is that necessary? If I inform you that Ive never scheduled this appointment since my dog just got groomed already, why get an attitude with me? And the groomer that called about this wasnt even the groomer I would have selected for the appointment because shes too rough with the animals every time I see her there.

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MA

Marclynn Sonnier

I came here years ago to get my puppy groomed and I had a bad experience. I tried to give them another chance today by making a last minute grooming appointment at 10:30 AM for a 1:00 PM groom. The lady promised that the guy who did a bad groom on my dog no longer works there. He still does. I called at 11:45 to cancel my grooming. The receptionist called back at 2:15 stating I had a 12:45 groom. I told her that we canceled over an hour ago. She said no one called, she asked who I spoke with and I said Im sure it was you. She was very nasty and shes definitely liar. 100 dollars for a groom that takes 4-5 hours!! BYE. I definitely wouldnt give these people another chance. ( FYI the guy who is STILL employed there is super mean and impatient with the dogs Ive seen it with my own 2 eyes)

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SE

Seek Myko

I took my dog Elvis is for a bath today. Elvis is a ShhTzu with the hair on his body cut rather short. Elvis had a small piece of feces on his bum when I took him in, low and behold he had the same piece of feces still on him when they were done! He was "washed" by WILLIAM, so by all means DO NOT use him if you go there for service. I must say, I did use them before and did not have a problem with different groomers. Really bad business when all you have to do is bathe the dog, and you scam out of it. P.O.S.

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DA

Daisy Serrano

I definitely agree that the PetSmart staff here are racist. I took my dog in for grooming. Came in a happy mood and some female snapped at me and my family. I had made an online reservation and snapped at me because she was about to clock out. She "wasnt going to stay for a a stupid dog" her precise words towards her other female coworker right in front of me and my family as well. I lost my respect for PetSmart Ive heard similar stories. I have reached out to their managers yet nothing, nor an apology was made.

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제임스매

My father and I drove by this place and we stopped at a red light. Looking into the window we saw a female groomer PUNCH a small poodle that was struggling against her during a grooming session!! DO NOT LEAVE YOUR PET HERE UNLESS YOU ARE WATCHING. I called 311 to report it but they told me since its animal abuse that we have to file a police report. I pray that your animal has not gone through harm at this pet smart because that Latino lady was EVIL

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