MAC Cosmetics - Atlantic Terminal

Category:	Cosmetics Store
Address:	139 Flatbush Ave, Brooklyn, NY 11217, USA
Phone:	+1 718-622-0951
Site:	maccosmetics.com
Rating:	1.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 5

Reviews 14

Tammi D

I purchased a prep and prime refined zone treatment and when i got home and opened the box, it contained a used lipstick (im thinking one of the testers). I brought the item back to the store and was told to speak with the manager. The manager pulled the item from the box, pulled the receipt,realised she was the one who sold me the item... then placed it back in the bag...told me in a very curt, dismissive tone, that she didnt sell me that item and that I should call customer service. I was shocked. I hadnt anticipated having any issues in the store, especially since it was an error on their part. When i espressed to her my alarm, she was very snippy and continued in her very contemptuous tone saying the item was packaged correctly and she couldnt help..(Im not sure how she knew this as at no point did she open the box prior to handing it to me. I left the store as her very disdainful attitude was such a turn off and i was embarassed to say the least as she was clearly implying that i had purchased this $25 item...gone home and put a used lipstick in the box, returned it to the store for what exactly...another of the same product i purchased. Really? At no point did she acknowledge my issue..at no point was an apology offered, just a nonsense spiel from an impertinent rep. I called customer service and was offered a replacement product which would arrive within 4 - 5 weeks ( like really?). When I asked for a refund, i was told it would be via check (not back to the card I paid with) and would take approximately 3 weeks. I was told i would receive an email in a few minutes which I never received. Im really just over it at this point. I paid my money ( though it may not have been much), didnt get what i asked for....was disrespected by an arrogant agent who herself made the mistake in the first place and am now getting no sensible resolution from their Customer Service team. I will call again re the email that I am yet to receive and i will wait for the 3 weeks to get my money back .. i will discard the nasty used lipstick and i will never return to MAC. I blame myself....i have witnessed the agents at MAC being extremely rude to customers and swore i would not have returned. I have never though been on the receiving end of this treatment. LESSON LEARNT

Saygın Karadurak

Beware‼️‼️Its a reason why there are just bad reviews for this location. Their customer service sucks also they were low on stock and didnt have any samples cups to sample items. Mac cosmetics is already known for their employees to be rude but here at this location they rather talk to each other than help their customers. I dont know if this location been reported to corporate but I will report them.

MimiBand& Zoe

The guy was very rude. He was doing someones makeup and I ask him for help (I wanted to buy a translucent power) he said to wait. I tough that after putting the foundation he will help me but NO he continued doing her makeup and talking to the friend of the other customer. So I just walked away, this is not the first time it happens to me in this location but this time I decid to write a review.

Chrystal Danielle Browne

I have never had a positive experience at a MAC store and this store was no better. Absolutely horrible customer service. sales associates were extremely rude and refused to assist me. I entered the store with hopes to spend my money, but I refuse to support a business with such horrible customer service!

Shaina Ruth

The customer service here is very unprofessional and unacceptable. I was not greeted or assisted by anyone there and the store manager was very rude and nasty towards me. I ended up having to return my purchased product because of it.

Lizzie Heyward

There was only 2 girls working there. But they did ask if i needed help as soon as i walked in. Found a fantastic lip color with their help and the gloss to match. Since they were super helpful i will buy from there.

Cristal Herrera

Soy loka con los maquillajes de mac son facinante mi rostro queda espectacular

Valery Robert

Had to let the sales rep understand that she is most def. not a dermatologist she was completely inaccurate with her facial advice and she was rude once I tried to correct her

Danielle L

The manager was extremely rude and unhelpful. Mac should reconsider who they hire as managers because this store was not a good representation of their brand.

Gwen Ito

The service i got was on point, three sales ladies made sure I was being assisted. They got what i needed quickly and i was outta there in 10 min.

Maya Symone

Customer service is terribale! I made a reservation for 6 oclock and they did not start my makeup till 8 oclock , when my birthday dinner was at 9.

Laurena Mora

Terrible customer service! The security guard was more helpful then the two sales ladies.

Fatima Wehidy

Waited 15 mins for help and they didnt seem to care or want to help me

Wendy Perez

Takes so long Made an appointment and still waited felt like forever