Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	1203 E Lohman Ave, Las Cruces, NM 88001, USA
Phone:	+1 575-524-7734
Site:	storelocator.pepboys.com
Rating:	3.2
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 9AM–6PM

Location

Photos 92

Reviews 8

McGee Ventures

Driving cross country, we stoped at Pep Boys in Las Cruses because our van was pulling from side to side randomly after an oil change and tire rotation at a Pep Boys in Phoenix. The entire crew at the Las Cruses Pep Boys was helpful, polite, and most importantly good humored. At the services desk Sergio heard out my concerns without jumping to conclusions or interrupting (very professional). He made some suggestions as to what it might be but immediately put me in line for the lift. Even though we were walk-ins we waited only 15 minutes before Vicente came out to check out the problem. He took it for a drive with me, even taking some extra time to go on the freeway to feel what was wrong. Soon as we got back he put it on the lift and thoroughly checked everything out. He concluded it was probably just the tires breaking in after the rotation especially since the older tires moved to the front. He suggested new tires as an option but was not simply trying to sell to me. I followed up with Sergio about the cost of new tires. Again he was very professional, telling me what I needed to know but not pressuring me to purchase. I would definitely recommend this shop to anyone in need of maintenance work. The light hearted and helpful spirit of the whole crew will certainly make your visit a pleasant one.

michael Brown

I never write bad reviews. In fact I almost never write reviews, but I have to write one about this Pep Boys. It is not good. Most pep boys are good but this one is not. I took my car in to get the power steering looked at. I told them the pump was bad and needed to be replaced. They told me my power steering fluid was the wrong kind and needed to be flushed. So 3 hours and $150 later they tell me they flushed the fluid and put in the correct fluid. Then they tell me the pump is bad and needs to be replaced for $300.00. I took my car home and the next day while at school my wife calls me telling me the car wont turn on. Turns out the battery was barely connected and it had killed the battery. The funny thing is thats the samething they did to my brother in law, twice. I dont wish any ill will on anyone, and im sorry I have to write this review, but I hope this will save someone the trouble. I wish someone had warned me. But I hope most of all this gets this Pep Boys to live up to is name. I feel cheated that I cant trust a name like that here.

terri horn

I lost any and all respect for them as a business last weekend. I had been warned by several people NOT to go there and I did because I had a coupon for an oil change. I stopped by early Saturday and they didnt have time for me, ok no surprise. I tried to make an appointment with them but they were very hesitant to do an appt. with me even after I tried to explain to the short older guy that I work in El Paso all week and am not interested in sitting around for hours waiting. They told me, come back after 5, its a "ghost town" around here. Went back at 6 the next day, no we dont have time for you. The guy set an appt. for 3 p.m. the next day but he just wrote me down and then said "See you then!" I didnt even bother to go, I knew itd be another hassle. I went to Big O tires, they serviced me on the spot, took 45 minutes to do the fluids change and rotate the tires. It cost more, but that is worth it for quick service. Go to Big Os!!!

Annabelle He

Horrible, they are just trying to rip you off. The guy who named Mike sitting in the tire installation desk is extremely rude. My boyfriend and I were all there, they didnt know until we appeared together, the price they gave me and the price they gave my boyfriend is completely different for changing rare breaks. All the coupons I brought with me were denied by him at first, and finally some of the coupons worked after we "discussed" with them. Now the tires are 15% off online, while they only gave me 10% off because I used some other coupon. I left my old tires there and there should be $10 off, they didnt give me this discount neither. They are trying to get the money from your pocket. BE AWARE! I gave it 2 stars because all the stuffs work on my car were really nice, trying to get around all kinds of additional fee Mike told me.

Monty Andreasen

I bought new tires from Pep Boys when they were doing a buy three get one free promotion when I was living in Las Vegas. Ever since then I have been to many different Pep Boys in 5 different states and have not had any problems. I had my brakes changed there after calling every other place in town and they were the best priced for the pads and rotors and for the labor. My only complaint is they do seem to take their time, but as for quality the brakes are great, the tire are fantastic and they do include free rotation and balancing. Overall theyre great cuz they are everywhere and you never know when you might need a rotation.

Heather Hume

AWFUL! I called to see if they had my tire in stock before I drove there. They told me they did. I got there and the guy that I had spoke to on the phone started "looking" for it for over 20 minutes. He never found it. Then the Asst mgr came in and said " You could drive to El Paso since they didnt have that tire in stock" Uhhhhh ok...I have a spare on my car..and Im supposed to drive to El Paso? Then he says he could put another tire on it--would be a bit wider...Again....ok? So now I have 3 tires that are the same with one that is wider? Brilliant! I will certainly tell all my friends, family and customers to NEVER go there.

Daniel Davidson

This place is Horrible. Every time I decide to give them another chance I regret it. I went to them because they were the only place in town that had the specific tires, I wanted in stock and I needed two new tires immediately. It took them about 3 hours go do the work. When I got my car back everything seemed fine. Until my tires kept getting low. They didnt seal the valve steams properly. Took it back they resealed the valve stems and I also had an alignment. Now my right front tire is out of balance and my car pulls to the right. I wish I could take it somewhere else but I paid so much for the tires I want it done right!

Sylvy Lucero

With the exception of always having a long wait, all of my experiences with Pep Boys have been great. The customer service has always been good even when I am next in line after some very rude customers I have found that they still managed to help me out and be very patient with my million questions. Maybe if they werent the ONLY Pep Boys in town and werent always swamped the service might be a little faster, but I truly cant complain about anything else other than that. Thank you Pep Boys for always being able to help me out and always helping me to find discounts to help make the cost a little more bearable.