Eyemart Express

Category:	Eye Care Center
Address:	3050 E Lohman Ave Suite F, Las Cruces, NM 88011, USA
Phone:	+1 575-521-5970
Site:	eyemartexpress.com
Rating:	2.5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 15

Reviews 18

Brad Shattuck

Dr. Johnson and the staff at Eyemart Express were lifesavers! My family and I were in the process of moving across country and we stopped in Las Cruces and stayed the night. I have a driver’s license that requires corrected vision. Please imagine my utter dismay when I dropped my glasses out the driver’s window as I was backing the moving van from the hotel and I ran them over and crushed them flat! I immediately thought there was “no way” to quickly obtain a replacement and consequently continue our cross country move. I drove to Eyemart and explained what had happened. The staff was wonderful! They said, “Oh I’m so sorry, and that “this is no problem.” They empathized with the horrible situation, and then they efficiently “fit me into” the schedule as a “walk-in.” I was quickly screened by the team, and discovered there are no emerging hazardous eye conditions. Next my eyes were visually inspected by Doctor Johnson and he confirmed the initial screening and then he dialed into the perfect prescription required by my eyes. I found out my previous script was too strong, and I needed to dial back the correction. I was able to buy a pair of frames, and I was sent out the door in approximately 2 hours from start to finish! This could have really stopped my family’s move cold, and we could have had to delay the trip for several days and for several hundreds of dollars. The excellent, friendly, concise, no nonsense operation makes me wish I could relocate future appointments to Las Cruces. I’m a 100% sure, that if I was local to Las Cruces, I would be here religiously every year ensuring the optical health of my family. Thank you Dr. Johnson for your kind and professional service; you and your team are exceptional in an era of compromised customer service.

The Song

Dumb manager wanted to publicly (and loudly) embarrass me because my two year old was .... BEING A TWO YEAR OLD. He wasnt knocking stuff off or misbehaving, he was curious about all the GLASSES THEY PUT AT HIS LEVEL. IF YOU SELL KIDS GLASSES, KIDS WILL LIKELY COME TO YOUR STORE. Therefore, dear jack azz of a manager, move your beloved, cheap classes higher up if you dont want kids to touch them. Kids will make noise and move about ... Dont be that dumb. I got a full refund for three pairs of glasses, totaling over $500, even before we left for his stupidity. Its been a few months and these clowns are STILL calling me reminding me to pick up a pair of glasses that they refunded me for. Go anywhere but here for glasses!

Aaron

Got two pairs of glasses in August 2016 on my way to school in New Hampshire. Been having headaches for months. Finally went to the optometrist with my prescription. The optometrist said that the lenses I got from this place werent even close to my actual prescription and the two pairs of glasses werent even the same. How do you screw up that bad unless you didnt even try? Do yourselves a favor reader. Pay out the extra and go somewhere that does the job right.

Phillip Staples

Purchased a pair of eye glasses 3/2/16 at 9935 Coors Bypass Albuquerque NM. On 3/7/16 I put then on and both nose pads fail off. Re-inserted them and they both fail off again. Now in another city will see if they can fix them. When my wife saw the glasses on me, just after I purchased them, she said they are not sitting right. After some time back in their office they sat better but are still not right. Both product and service are bad.

Brad Barrett

I wouldnt even give them one star but I had no options. They advertise one hour service. One hour service my ass. Took us 6 hours and still didnt get what we asked for. They sent me a text saying glasses were ready and after the second of 3 visits I was told not ready yet. This is a terrible place. I demanded a refund. The manager was arrogant and never apologised.

Chigusa Barrett

Terrible service. One hour service? really? i received a text your glasses are ready so i went to pick them up but they werent ready yet. So i came back again the time they said they would be ready, and they said my glasses will take 10 more days. Its not worth waisting time there. The Maneger is not worth talking. Dont waist your time there!

Freddie White

I had to wait for about 25 min to get services when I did I told the young lady that I wanted a light tent on my glasses when I returned to pick up my glasses there was no tent and the young lady try to tell me there was a tent like I was stupid so I had to call the manager and he was the person the put the tent, not a very friendly staff

Maddie Harvey

“From fashionable wear to a prescribed range, Eyemart Express offers amazing and attractive eyewear. Thanks for offering me an excellent frame and improving my appearance. The staff is gentle and polite and handled my queries patiently. I suggest everyone visit the store when planning to buy moderately priced and classy glasses.”

Jobe Tips and tricks!! To your Automotive needs!!

Poor service rude staff and no explanations about my sight or extra fees for everything. They were rude and condescending, I will not go back and I do not recommend there service. Just one last note if your a man expect to be treated like crapp it was one of the most sexist places I have ever had the misfortune of entering.

Elizabeth Ruiz

Awesome, the young lady that assisted me was very kind, and patience with me as I choose my frames. Glasses were ready within 2 hours, and my insurance paid most of the cost, my co pay was very small amount. Very pleased with the service here in Las Cruces, NM on East Lohman Ave. Thank you all...Elizabeth

C.W Watson

Eyemart Express was suggested to me by my friend when I was looking for a quality pair of glasses. When I visited this store, I was really happy to see such an extensive range of eyewear available at such affordable rates. Given a chance, I would love to visit this store again.

Jeri Smith

The most standout part of doing business here? Lightning fast service. The sales professional advised us up front what to expect as far as cost and explored different options to find the best price. Im extremely satisfied with our purchase! Thank you for all of your help!

_AZTEKWORRIOR _

Dr. Johnson and the staff over in the exam side were great. Once we were ready to buy the frames we had to wait about 10 minutes before someone could assist us. The lady there ignored us until a gentleman made her aware that we had been waiting. Never going back!

Bianca Alvarez

Went in for a quick repair on my glasses and they took care of me right away. The staff is super friendly, specially the person who helped me her name is Brenda. She was great. I really recommend this place. Thank you!

Chris So

First time using Eve Mart. Very Friendly, fast and helpful. There was a lot of people there, but the staff was organized and ssrviced the patients quickly. After exam glasses were ready in 30 minutes. Good job.

K Swack

Friendly and attentive staff. Went the extra mile to let us in even when getting there last minute since wed driven from out of town. Great selection of budget friendly frames.

Victor Johnston

Service was fast, and personnel were efficient and courteous. A little more expensive than I expected.

Tony_ N/RG

Friendly staff and decent selection of affordable frames. Did not have good selection for toddlers.