Sprint Store by IMobile

Category:	Cell Phone Store
Address:	1400 Willowbrook Mall, Wayne, NJ 07470, USA
Phone:	+1 973-837-1000
Site:	sprint.com
Rating:	2.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 1

Reviews 10

Ashley Saunders

I cannot attest to the customer service quality of other representatives at this location, I only had contact with one person. With that said, this review is specific to my experience with Franklin. Franklin was incredibly rude, not at all helpful, and extremely distracted. After I told him about my issue with the Sprint website, he told me "it was my fault and to use a different browser". Once he encountered the same issue I had, he shrugged and said, "well I dont know". I then asked him about the process to change ownership immediately and he replied, "it takes 3-5 business days, thats the rule, you should have attempted this process earlier" and went back to using his computer. I asked for a manager and he replied, "Im it, this is what you get". When I asked for his name, he mumbled something that sounded like Franco. I repeated "Franco?" to which he raised his voice and said, "Franklin, dont mess up my name mami". He scribbled it down on a card, slide it across the kiosk glass, and asked another customer if they needed assistance. As a result of this experience I transferred to AT&T, who provided prompt and courteous service.

signature stone surfaces

Extremely unprofessional, disrespectful, a bunch of idiots from the manager to the sales reps. When I was there just to ask to look at my information for an upgrade, they did not know how to ask even my name, even without looking at me. Very rude way of talking and doing business there. Sprint has to take a look at them

Tiffany Palacios

I went to the sprint store to get a upgrade instead the man yelled at me repeatedly and asked if, "I had to call my husband for ever decision I make". I called my husband once to ask him if he would come around to the gap exit to pick me up. Either way I dont believe its any of his business.

Adam Esquilin

Awesome experience they helped me switch from Verizon with no problems. I didnt feel pressured or rushed to buy I felt like a valued customer and they Answered all my questions and concerns. Thank you Franklin for your help

ahmad saleh

Perfect customer service i recommend this store i got my s6 edge from it and im you telling its excellent.

Sam Weimer

Bunch of scam idiots. Especialy the menager there Franklin.Im swithcing on Verizon bc of this idot.

Zian van Wijk

Refused to sell me an iPhone 6 without also buying $50 of accessories.

Gloria Martinez

This place is not helpful, employees keep sending us elsewhere.

Niels Lostaunau

This caribian looking guy tried to scam me

Travis Dunn

horrible service......