Sears

Reviews 4

CA

Catherine Ladd

We purchased our new mattress before Christmas 2015.We requested delivery for Monday January 4th. When we were being rung up, by I must say a very sweet and helpful woman (the only good experience of this whole thing, she was wonderful) she said that we will get a phone call the day before with a window but that we could call the day before and request a window. She also said that if we do not get the correct window we can call them back and they will help us to reschedule for another window that day. Timing for delivery was very important to us because of the work schedue. Great. I called the day before and requested the latest window we could get. The woman on the phone said that she could put us in for 12-5pm. Great, we can deal with that. I get a phone call about an hour or so later, automated, saying that our window was 10am-12pm. So I call back and explain that I had called earlier and that I couldnt do that time. She said that I should have called before 2pm if I wanted to request a time - which was NOT told to me when checking out otherwise I would have done that. She also said that I should have requested a time when I was being rung up at the store - also was NOT presented to us or we would have asked. She called the warehouse and the best she could do for us was 11:30-1:30pm window - we ended up just keeping the 10am-12pm window so that he could take a half day and hopefully go back to work after 12pm. My fiance takes a half day the morning of the 4th. I am driving to work and get a call at 8:30am saying that our delivery has been rescheduled for Saturday the 9th (which out our approval and I actually told the woman the day before we would be out of the state on the 9th) because the manufacture delayed the product. WHAT? AT 8:30AM YOU ARE TELLING ME THIS? He couldnt help me, said he was "just the messenger" and couldnt even give me a number to call to reach someone who COULD help me. I called customer service who told me they cant help me. That the truck left already and there is nothing that could be done. The box spring was back ordered and couldnt be delivered until Saturday. No offer to just deliver the mattress. No SOLUTION what so ever. HORRIBLE service, HORRIBLE customer service. I cancelled my order to which she said "I have already miss, expect a refund with in 7-10 business days". Great - at least you can do one thing right - CANCEL. DONT BUY - NOT WORTH THE HEADACHE!

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Lawrence Wright

I have just had one of the worst experiences with a store. We were told to pick our glasses up Wednesday so my wife left early from work to make sure she got thee before the store closed at 7pm ... she did at 6:30pm, and there was no one there and the store was closed. Next day I went back down there at noon and found once again the store was closed. So I called for the store manager and she came out and just informed me that there was nothing she could do as it wasnt owned by Sears. I pointed out the big sign in front of the store that says "Sears Optical" but then she informed me that it didnt matter what it says there was nothing she could do except give me a phone number to call as that was what her regional manager had told her to do. So now I have a home phone number of a company I have never heard of which I called and a lady answered and denied this was the right number... she obviously doesnt know cell phones make records of the called number. So eventually I get the store manager to do something and she calls a number (not the one she gave me) and gets hold of someone from the actual company that owns "Sears Optical".. She then just says I have a very irate customer and passes the phone to me. I tell this man that I want to know what is going on and he says that the man who works there (apparently only employee as they are not sears) left early yesterday because of a bereavement. I pointed out that was sad but asked him "do you have a plan for his absence?", to which he replied "I guess I could try and get someone from another store." which is perhaps something that should already have happened instead of me standing here calling him. I insisted he take my name and number so he would call me back and tell me how he was going to get me my glasses that I have already paid for ... and of course I heard absolutely nothing. The Sears store manager, the Sears Regional Manager, and the owners of the Sears Optical (which I state again isnt Sears) are probably the worst collection of employees I have ever come across .... do not shop at Sears for two reasons 1. Sears is terrible and 2. It may not even be Sears.

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Andrea Arroyo

I wished i didnt have to press any stars. I had a bad experience couple of weeks back when an employee told me "he was off the clock" not to ask him any questions, when i just needed directions to find an isle. Now we purchased a work bench, that was smaller than wanted since they discontinued the SS top. When we got the receipt, they gave us the date when itll be ready for pick up (a month later! Never was told this during the purchase) Called to cancel 2 days later, since its pointless to wait for something that long that isnt what you originally wanted. Called the store no answer, called the 1-800 CS number, was told i had to go back to the store but they were able to find someone over the phone. Next, i had the unpleasant experience of speaking with "Rocky" who was chewing in my ear the entire time, was RUDE, unhappy to help, sarcastic and had 0 customer service skills. He enjoyed arguing over the phone with me, I repeatedly asked him to let me speak to someone else who would be less bothered to assist a customer but instead he would just ignore me and go silent on the phone. Least to say, I regret opening their card and regret any business Ive given them in the past.

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chris dudasik

Sears got me to sign up for their whole home warranty by making it sound so good. The companies they use for service once they find out the service is thru Sears whole home warranty they do not take the job seriously. Companies that great reviews do NOT do the same quality service for Sears warranty plan clients. Also, if anything does need to be replaced in the home, ex. AC central air unit, you will expect to pay at least the cost of the unit. Plus, I had to get my lawyer to talk to company that handles the insurance for Sears. They refused my claim. I was without AC the whole hot summer then finally after my lawyer got involved it was finally replaced at the end of August and I paid over $1500. So what is the $64.99 (NJ people pay tax so it’s a little more) you pay for nothing. When a company came out to do my annual service for my furnace, they just looked at it and said it was fine and left. I am new to being a home owner so I didnt know. I am finding out along the way. Do NOT bother with the Sears Whole Home Warranty plan or ANY plan they offer. You would be better off putting the money you pay for the plan into an account for home repairs.

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