AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	72 Princeton Hightstown Rd, East Windsor, NJ 08520, USA
Phone:	+1 609-443-9393
Site:	att.com
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM 11AM–6PM

Location

+−

Leaflet

Photos 30

Reviews 23

Linda Carroll

The service in store was for an authorized user on my account November 16, 2015. My friend needed a new phone . My account had explicit instructions/notes about the authorized users making changes. Yet no one from the store accessed those notes. The sales rep KAI who was in training, upgraded the phone for my friend to a smart phone but did not explain that a smart phone would increase the monthly charges by $40.00. My friend asked specifically to have his own account which was not done. At checkout, the new phone charges would be added to the account and my friend asked what about a contract. He was told he was authorized user. About one hour later my friend returned to the store and told the salesperson and manager, James that he did not get what he asked for. He asked that I be called. The staff said that I had to be physically in the store. But I live in Florida. They refused to call me. The smart phone was exchanged, the new contract and new number was written up, although my friend had my authorization to KEEP his number. Another screw up. I later called the store and spoke with James the manager, who had been taking care of my friend. He spoke very fast and was robotic. Not at all friendly or apologetic. I felt like he was occupied with other business closing store while addressing my dissatisfaction. Making a sale of new phone upgrade seemed to be the only concern with this store. I would not recommend to this site. Poor customer service. Listening to the customer is the most important part of service. As well to retain that customer. I visit this area regularly. I grew up in this area. I think training new employees to listen is important to increase sales rather than give them "what they think the customer wants". This was what was said to my friend. :(

Dawn Rochelle Fields

I have been working with this franchise for years and would not consider going anywhere else. The team in the East Windsor store is extremely knowledgable and very helpful. When I bought a new phone they explained in detail all of the options for insurance and how I can save money by only paying a deductible if anything was to happen to the phone in that time period, instead of the total cost of a new phone - big difference! They helped me transfer my contacts, showed me the hidden features in texting and voice commands that I did not know existed and also reviewed my plan to be sure I was still on the best plan for my family and the usage we had. Love this branch! Sales staff professional, and courteous! Would recommend to everyone in area!

Patricia Terlitz

The Team at the East Windsor AT&T is the BEST that they ever had. No matter when or how busy they ALWAYS make me feel like I am the only person in the Store and give me great customer service. The manager TIM has done an outstanding job building, grooming and maintaining a great team. A special thank you to Steve for being diligent with my issue. I have been a loyal AT&T customer for over 10 years. Thank you again for going above and beyond.

Denise Martinez

Always a great experience. Switched from Verizon to AT&T, staff was friendly and very knowledgeable. Associate asked questions to make sure we got a plan and phones that worked for our family. We have been very satisfied with our phones and service. Recently went back to add another line for our daughter and had another smooth transaction. Will definitely go back and would highly recommend!!

Bill Grass

Best AT&T store I have ever been to! The employees were all very friendly and helpful - they answered all my questions and had a large selection of phones for me to choose from. My sales rep went above and beyond to teach me how to use my new phone and the manager even walked me to the door!! A++

Kelvin Rivera

The team at this location is incredible. I went in with a question, and left with solutions that better fit my situation I didnt even know existed. James and the rest of his team have really raised the bar with their customer service, so I wouldnt even consider going anywhere else.

Will Torres

Incredible team. I have been to my fair share of locations and this is one of best! Everyone is super friendly and eager to help. I live about 45 min from this location and even though there are plenty closer the service is always worth the trip hands down.

Jeff Agugliaro

We would never go back EVER. A bunch of kids looking to rob and over charge for things you dont need. After asking to speak to a manager I get another kid that wants to fight. Told me to come down the store.All this cause they got caught.

Tony Parada

The professionalism and courtesy is second to none. I was welcomed warmly by a knowledgeable and friendly staff. At&t needs more staff like the ones at this store to change their image. Highly recommend A+++++

Camila Grasso

Its awesome!! Great people, great location. Theyre helpful and very friendly. The service is the best. Simply a great and incredible store.

Daniel Benjamin

Walked in with a broken phone and walked out with a brand new one, all my info transferred AND new Directv service - couldnt be happier.

Nick McManus

Great customer service and an undoubtedly perfect experience across the board. Definitely recommend this store!

Ninoshka Guerrero Fernandez

Very nice and friendly staff!!! They answered all my questions so I found the best plan for me!

Cynthia Sanchez

Manager and team are knowledgeable, courteous and helpful. Highly recommend this location.

Paloma Iturriaga Genit

I love it when you go to a retailer and you get such an amazing customer service!