CVS

Reviews 15

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Sean Sweeney

I used to shop here all the time for things on the go- but I just had a rotten experience. I usually handle my prescriptions during the day but I was pressed for time and had to wait for this evening. I have a prescription card from the company that makes my medication (Generess FE) that reduces the cost drastically. My account number is up to date and have used it for the last 6 months worth of my medication. The girls working in the pharmacy didnt know how to use this prescription card and I explained what my previous experiences were like. One fiddled around on the computer- then told me to take it to Drop Off to see if "they" knew. They being another girl working with her - hearing distance away. Then waited what seemed a long time behind a woman who wasnt even acknowledged. The other woman and I made contact and both expressed concern. Finally "Oh, I didnt see you there, Im sorry" - the woman was obviously there and staring at the girl behind the counter. She was told a ridiculous amount of wait time for her prescription to be filled and opted to come in the morning. My turn. I handed the girl the prescription card, explained like I had done before and got the same response. Twiddled on the computer to come up with nothing. They didnt ask the pharmacist or the other girl working the drive-through if they knew. I dont know if they know this or not but people have things to do and places to be. Learn your job and ask if you dont know something. Customers will respect the fact that youre doing your best to help them even if you have to ask someone else. Dont turn a customer away saying "I dont know, sorry." It was so rude and I left without my prescription. I have that card for a reason. I will be getting it filled but after that I am being transferred elsewhere. Sorry CVS and all the employees who are wonderful and work their butts off. I have been in a similar position and can sympathize - but poor customer service isnt acceptable whether its day or night.

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cj p

Horrible! Extremely busy, always out of the medication and told to call back, never have it then and now after months of this I was told they cant tell me if its in stock. So Im supposed to go every day, wait in line to be told no??? Theyve told me it was out of stock "call back Tuesday after noon" as Ive heard to o many times, i went to another pharmacy they didnt have it so i went back here, different pharmacist came to window & i got my script filled about an hour after being told they were out of stock. Same pharmacy that lost my prescription card while I waited for a prescription! And they didnt even call the company for a replacement. Its nearby, and 24 hours but clearly they cant keep up with the demand. Its bad enough not to have medicine repeatedly, loose a card but to be rude to me today was totally uncalled for.

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Gail Rosenthal

It is sad to see that people only write when they have a bad experience, and as you can see, there are only a couple of bad reviews. I dont really use CVS for my prescriptions because I have to do mail in, but I am always so happy to know that they are there 24 hours a day to help if I need them in the middle of the night, which I have. They have always been polite and helped the best that they can. I had to call tonight and they were able to answer my question with no problem. Thank you CVS

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Jonathon Thornberry

Absolutely terrible service, dirty store, and overall would never want to return. I couldnt find a product and there was no on around to help. No greeting as I came through. And the fridge aisle had dirt, dust, and grime all on the vents and glass it was disgusting! It turned me off from buying anything from that aisle and not only the fridges but other shelves had product with dust collected on top. Absolutely disgusting. If I could rate it 0 stars I would!

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Olivia Dixon

The pharmacy to a madhouse. It is always busy. They are sometimes out of stock on my medicine which is a fairly common script. If you call, the wait time is well over 5 minutes. I asked the clerk the other day why so many scripts were on the floor and she said they filled over 1000 that day. With that volume of work it can only lead to mistakes. Ill probably stick with CVS, but not this location.

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Ruby Z

Do you need urgent medication? If so, then avoid this CVS pharmacy. I usually have good experience with CVS pharmacies but this one is awful and incompetent. I came to the store May 1, 2017 for a prescription and didnt get my medication filled until May 11, 2017. The medication I was prescribed is time critical. Because my medication was delayed, I had low-grade fever the whole time.

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Linda Kelly

Cvs has to be the worst pharmacy. My rx was called in the day before and when I arrived they told me they did not receive. The doctors office called and spoke with a pharmacist who looked through a basket and found the order from the afternoon before. I stood and watched this whole process which is very disorganized. In the future I will obtain my rx and take them myself.

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Natalie peters

My doctor called and put in the prescription for me I went to pick up my antibiotics the following week and they never worked on My prescription they told me that I had to wait first 45 minutes,then they told me to wait 10 minutes. I ended up waiting for almost an hour, I have been coming here for over 3 years I never had a complaint or a problem Until now!

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Robert S

This CVS used to be great, helpful people in the pharmacy and good customer service. Now some (not all) of these people act like they cant be bothered. Others dont seem to know exactly how to do their jobs. Im sorry to all the good, helpful and pleasant people at this location. There are a few bad eggs there.

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Sarah Bucknam

Its the worst place to get your prescriptions. The pharmacists are very ignorant and take forever and a day to get anything done. They dont answer the phone & I had to complain several times to get them to do their job.

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Mark Dziegrenuk

January 10, 2017. Horrible customer service. After my visit I had to call CVS and the phone rang and rang. CVS is open 24 hours a day but when do the employees work?

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Patrick Shie

CVS used to go the extra mile whenever your prescription were held up by an insurance log jam. Not anymore, these days they are indifferent to your dilemma

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Tara Wilson

I called because my baby is sick and I needed information on her script the lady was so short and rude both time within 2 hours

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James juliano

Vernice was very rude when I asked her where a certain item in the store was located.

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Linda Long

Very busy pharmacy they need more help friendly though and helpful

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