NAPA Auto Parts - Genuine Parts Company

Reviews 8

MI

Michelle .Librojo

This is a long one because it upset me a lot. Also, fair warning, I dont know technical terms that were used but I do know what the salesperson was saying...so if there are wrong paint terms in here...sorry. Went here with my boyfriend a few days ago because he is doing a pretty big paint job on is car and knew that they mix paint there. Hes a mechanic who takes pride in his car so, of course, he was asking some questions to make sure that he knew what to do and that he had everything that he needed. When we first got there, the salesperson seemed nice and knowledgeable but his mood quickly changed as the questions started to come out. They werent tedious questions at all...they were the standard "what do you recommend" questions. He told us that he didnt know much about paint (odd...seeing that you are selling it...) so after that, the recommendation questions stopped. After he mixed the paint, my bf asked if it was a water based paint...which the salesperson said "good question, i dont know. maybe? I dont think so"....not too confident in that answer, huh? Then came questions about clear coat. He gave us a clear coat to which my bf read the bottle and said that he didnt think it was clear coat. the salesperson answered back with "okay well we sell it as clear coat". A few minutes later, he says "oh wait..thats not clear coat, this is", and brings back a totally different bottle. The last straw was when my bf asked a question about mixing (or something like that..i tend to drift off when were at car places...but the guys response QUICKLY drew me back in) and the salesperson INTERRUPTED his question and said "look, i told you already that I dont know about paint and youre asking me all these questions. Just tell me what you want and Ill give it to you". After that, he just bought what he thought he needed, left, and went to another Napa where they were much more helpful. Icing on the cake? We found out when we got home that the guy at the New Bruns Napa gave us less than we asked for but still charged us for how much we asked for.

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Jeffrey Sanchez

Customer service is trash. I dont know his name but he was Caucasian and had no intentions helping me out in finding a vacuum tube for my air intake. I ended up going to Franks hardware and they gladly helped me, kudos to Franks for actually helping me. Then last week Sunday I needed a touch up aint for my car. I told the painter that I need 10 ounces of paint. So he made it himself. Point is I felt rushed when he was trying to sell it to me. He literally said "are you going to buy it or what because I got a million things to do" I was disgusted by that so I just left. If you dont like your job dont take it out on the customer.

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Hunter Medley

This place sucks and is dirty. Dont purchase anything because if you need to make a return due to defective merchandise they will try to argue with you that none of their products are ever defective and you are the one who is wrong. Avoid this NAPA Auto Parts if you expect decent customer service and help.

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Sigal Daniel

Needed paint to paint a party of a car and the paint specialist was helpful and knowledgeable. They have most of the stuff you need for your auto needs.

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John N

Called to check for item told they had it and 20minutes later arrive and they cant find it.

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Delfino Lezama

Falta más atención

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Hipolito Lujan

Very good

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John Vandewater

Helpful

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