The UPS Store

Reviews 14

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Guy Kinley

I could not have had WORSE treatment at this UPS franchise store, by the owner Peter, no less. I walk in with paper document and a pre-printed UPS label; I also had a trunk to ship still in the car. Peter saw that I had a no charge shipment to send, and he said Ill take it for you. When I asked to put the papers in the envelop myself or see them sealed inside, he developed an attitude and berated me for making that request. He then told me to take my business elsewhere and said he doesnt need customers like me. I suggested in a strong tone that his problem was he doesnt deliver customer service. So, I went to the UPS Customer Center in Newark on Gould Avenue, and had excellent UPS service (and shipped the trunk for $79.44 which must be $10 - $15 of lost margin to Peter). Funny thing was that when I called Peter back to ask why he acted like he did, he said it wasnt the pre-printed free shipping - it was that he thought I didnt trust him. I never said or implied such a thing; I get it, but even the US Post Office asks for customers to seal their own envelopes. Get a grip, Peter; but Im glad for you that you can afford to "fire customers".

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A Private User

Customer service is non existent. I was sending equipment to Verizon since there is a contract between UPS and Verizon for packing and delivery. for the . Pursuant to specific emphatic instructions from Verizon, I requested a receipt for the items to be shipped. I was told a receipt would be generated a few days later due to system problems. That defeated the purpose of a receipt. Store staff would not provide a hand written receipt. I went to the UPS store on Bloomfield Ave., Bloomfield; they were closed before the posted closing time. The next time i was ale to ship I tried the UPS store on Watchung Plaza again. This time I was told a receipt could be generated but it would not occur until the end of the day because Verizon is a corporate account and generation of a receipt would tie up their system. Clearly this location operation is driven by its convenience rather than that of the customer. I was surprised since my experience with locally owned businesses/franchises is demonstrates customer service is key to success.

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JEREE WADE

I have been using this UPS office in Montclair for over ten years. They are dependable, honest, cordial and very, very busy. They service a large volume of people. The young people that work there are very competent and if they know you, they always speak when they see you, unless otherwise engaged. When I started going there, a young man named Leslie was the manager. He always had a smile and was a terrific manager and customer service representative. I do think he set the tone or the young manager and staff who followed. The current staff are great. So get to know the staff and the owner Peter and his wife so they so they will know you. Be patient and smile. In my experienceif you give a smile, .you will get a smile. Kind Regards, Jeree Wade.

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Herb Schaffner

I have been a customer for five years and find the staff patient, courteous, and helpful. They handle a great deal of business and I have never seen or heard of the folks here being rude. Yes, if you ask them to provide materials and handle your shipment, its extra. Theyre a business. You can open your own UPS account print and pack and drop if off there if you dont want the extra charge. I am a business owner and very satisfied customer.

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Colette Wolff

The staff at this UPS store are always friendly and helpful. I had my passport photos done there and they helped me with my passport renewal application. I have found it to be a very convenient place to get documents notarized. And of course, sending packages from the store is very easy. They also let me bring my dog in with me because they have a pet friendly policy. :) Overall I am pretty happy with the store and glad its there.

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Mark Mangan

AVOID THIS LOCATION. The guys at THIS UPS Store are shysters. Will NOT be dealing with them any more - will go to West Orange instead. Two people working here on Saturday afternoon, 7/15/17: They tried to sell me a re-wrap and extra packing for two perfectly fine, prepaid, well-packed, manufacturers return envelopes. When I declined, they refused to ship them. I drove to West Orange and they pleasantly took the packages.

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Claire V

If you need to print, find a FedEx, do not go here. Charges$0.99/minute while you try to upload what you need to print. Cant just email it to UPS like you can at FedEx, and staff is not helpful.

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Linda Palatini

Absolutely nothing. I was overcharged and did not realize it until I left the location.

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Petal Harquail

the staff is great but the hours listed here are wrong! its open 9-3 Monday-friday

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a söderström

do not go here, rude and snappy treatment. go to clifton, much nicer.

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Kevin Gilchrist

Been a number of times if the last year, quick and courteous

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A Private User

This store opens 9AM, not 8AM as claimed on website.

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A Private User

THEY NEVER SMILE LIKE WEST CALDWELL ALWAYS ANGRY.

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PA

Paul Gilson

Always helpful

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