Mertens Jewelers

Reviews 3

HE

Heather Sciarappa

I just now left the store and I cannot begin to describe the rudeness that I encountered by the two saleswomen at the store. As my longtime jeweler has finally retired, my husband and I were looking for another in the area. I recently noticed one of the prongs on my diamond eternity band seemed "off" and I took it in for a professional opinion. I was immediately reprimanded -- within the first 60 seconds of being in the store-- for not getting the diamonds checked every six months. I received the ring a year ago as a present for the birth of my son -- alas, I have been a little busy. I responded "Well Im here now." The ring was then looked over for a few minutes -- the only minutes of the entire visit that were professional and courteous. I was told quite a few of my diamonds are lose, and though my ring "is beautiful" it will "be a constant problem for me." Hmmm. The ring was given to me as a present, as a keepsake for the most precious moment of my life, and Im not giving it back. Instead of offering help, the saleswomen insulted it with a backhanded "compliment." They spoke to me with such disdain I felt uncomfortable and once my ring was back in my possession I immediately wanted to leave. I have never written a review before but felt so strongly that I was treated poorly I had to. And while it looks like I will have to have my ring checked more frequently, because, you know, a diamond eternity band is such a "problem," I certainly wont be doing it at your store. And as a young professional whose social circle is just now beginning to get engaged, married, and have children, Ill pass along my experience with this warning.

TH

theodore zaleski

I second that first reviewer. Our family has used Mertens for generations. They are the best.

MI

Mike Pickell

Excellent Service, Reasonable Cost, would use again and again.