Route 18 Chrysler Jeep Dodge Ram

Reviews 3

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Sandra Herder

I have a 2013 plum crazy challenger – purchased out of state, but I’ve utilized Route 18 Chrysler Jeep Dodge for service related issues. First, a defect with the gas cap. I called service & was told to come in so they can take pictures to have it covered under warranty. I stopped in Saturday – at 3:02pm (service door was not locked & 2 employees at the desk) 1 employee looked at his watch & told me that they closed at 3:00pm. The other employee must have seen my face & said he would help. He took the pics, said he would order the gas cap, and I’d get a call when it came in. 6-8 weeks later and no call. I called service & was told “yeah, its sitting here”. Next experience… received a recall notice for the engine timing chain (may fracture which can cause the engine to seize resulting in major engine damage). I called service to be told they don’t have the part in stock. I asked to be called when the part came in and was told “we don’t do that, you’ll have to check back, we are too busy”. Two months pass - no phone call - I called and was told they had one part left. Made arrangements to drop the car off Sunday evening & was told the car would be ready Tuesday. Tuesday I called for a status since I hadn’t heard from them. The women who answered said she couldn’t help me and would have an adviser call me. With service closing in two hours, I asked her to check on it. She became frustrated, put me on hold, and came back to tell me my car was in a bay and my engine had been removed. When I picked up the car we noticed 3 chips in the hood paint. We asked for a manager, Ben Farber, who gave us a “We Owe” slip that specifically states “Fix paint chips in hood to customer satisfaction. At least three pointed out and acknowledged”. After dropping it off again I recd a call from Ann in service stating it would not be repaired that day - the guy that comes in on Tues. was on vacation. So we went to pick up the car – to find it parked with the doors unlocked & the passenger window half open. We inspected the car & noticed there was now a scratch in the decal above the door handle & two light scratches on the front fender that were not there the night before. Again, we asked for a manager, Rich Warren. He promised that he would get the repair done the following day & gave us a loaner car. He also said he would have the car parked inside for the night. When he handed the keys to the mechanic & told him to park it inside the mechanic replied “I don’t know where the f*@k you expect me to put it”. At around 1:30 pm the next day I recd a call from Chris Lardieri the service director. He said they would fix the decal but that was it. He denied the damage to the hood was done while the car was at the dealer, and said it was due to usual road debris, & said that all they would do is touch it up with touch up paint. As you can imagine at this point, I could see the quality of this – three big blobs of touch up paint. When I expressed my dissatisfaction (and I admit I got a little irate at this point as I would imagine anyone would) he said they now wouldn’t do any repair at all. Ben Farber and Rich Warren promised it will be repaired - misleading liars is an understatement. I picked up my car that evening and will NEVER step foot in this dealership again! MY CAR IS NOT THE FIRST CAR THEY HAVE DAMAGED and tried to get away with it (other reviews)! THEY ARE DISHONEST LIARS!! It’s a shame organizations like this get away with screwing the consumer. Looking at some other negative reviews, the dealership responds with the typical BS and excuses and never takes responsibility for their actions. DONT LET THEM SCREW YOU TOO!

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Rachel Hawkins

I would recommend this dealership to anyone. Let me say that this place is great for the first time/novice car buyer. Our search was to find a second vehicle for myself to take to college. My mom and I have a very vague sense of buying cars - especially used ones because our current car was bought new. I did my research online to find a dealership with outstanding reviews. I had read many horror testimonials from other places and this place had none. When we first arrived we were quickly helped out by a sales representative, Dawn. She was fantastic. Dawn showed us the vehicle we looked at online first, a used 2010 Hyundai Accent GS. We went on a test drive but I decided it wasnt the car for me. She asked us about our price range and other details such as mileage etc. Throughout the whole browsing process she didnt pressure us or steer us in a different direction - she stayed friendly, relaxed, and professional the whole time. It came to the conclusion that I was very interested in a 2007 Honda Civic EX. As the process advanced into the next step, we were hesitant that the friendliness would disappear and become more rigid. To our surprise we were met with the same friendliness and even more generosity. The price we paid for the vehicle was outstanding. We gave Dawn our maximum budget and in the end we got the car including taxes/other fees at what we wanted to pay. The only extra fee we decided to include was a service warranty package but it didnt kill our budget. We ended up saving about $3,000 on an already good price. What made this dealership fantastic was the extra mile everyone went to for us. For example: I inquired about an additional key because it didnt come with a 2nd one. The financial director, David Zarillo, offered to pay for a 2nd key. Another example: With the Hyundai, there was no radio included, but Dawn spoke with a colleague and told us we could get a discount from Best Buy because of other connections. Another example: They extended the lemon law warranty for us from 30 days/1,000miles to 90 days/3,000miles. The sincerity of this dealership is the best weve been to. We would definitely come back again. If youre looking for people who genuinely want to help you out, this place is where to go.

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Maida Lopez

My experience with the Service Department of this dealership is horrible. I am not the type to leave negative reviews but I feel the need to at this point. On Monday of last week my 1 year and 6 month 2015 Jeep Grand Cherokee which I am leasing broke down. It was towed to the dealer. I was told that day they thought it was the battery. The next day I called again to find out what the status was and was given the same response that they thought it was the battery. At this point I was not offered a loaner car. They told me they didnt have any at the time. Wednesday I have to call them back because they had not reached out to let me know what was wrong with the car. They tell me it was the fuel pump. I then advised them that I needed a loaner because I had no way to get to work finally they said they would have one for me. The loaner was delivered to the wrong person with my name and number on it. The person called me to notify my that they had a key there with my name on it and number. I called the dealer they apologized gave me excuses as to what happened and told me they had a loaner for me there. I got my car back on Friday am. On the way home my cars check engine light turned on. I drove it straight to the dealer after work at at this time I was provided with a loaner car. It is now Wednesday of the following week and I have not received one phone call to let me know what the status of my car is. I called yesterday about 2-3 times again today and no one is available someone called me back yesterday and I missed the call but they did not leave any message advising me about what is going on with my car. They only called me after me making the phone calls instead of them reaching out to me and keeping me posted on the status of the repairs. On top of all this they still made me pay for my routine oil change and tire rotation. I am beyond dissatisfied with their customer service and communication.