Autosport Honda

Reviews 3

DA

Dan Zelinski

I am writing this review because I am the first to complain when something goes wrong. I also feel a responsibility to praise when I get exceptional service. I am now on my 3rd used Honda Accord from Autosport of Bridgewater. On all 3 I have had the pleasure of working with the used car sales manager Victor, an experienced professional skilled in the nuance of customer satisfaction. If you are looking for a dealership that values customer loyalty and repeat business, like it was when my dad was buying cars, you need read no further, that is exactly what Autosport brings to the table through Victor. Here is my story. After 25 loyal “Volvo for Life” years I found myself in need of a car due to an accident that left me with no more then a small insurance check in my hand. And Ford now manufacturing Volvo’s. I always buy used, so that check wasn’t much. Wanting both economy and reliability, my wife pressed for a Accord. For the exact amount I had a check for, I purchased a 1999 Accord LX with 60,000 miles on it. It looked new. As I drove the car that day I noticed that it had a slight buck as I brought the car to a stop. That indicated a transmission problem. The next day I brought the car back. Without any hesitation after a quick test ride, Victor assuaged any fears I had bought a lemon from a bad dealer and told me they were not going to fool around with a repair and were replacing the transmission. Having paid $7000 for the car I was sure they just lost money on this deal. This car has been trouble free and my son drives it today with 155,000 miles on it. A brief affair with a VW Beetle Diesel left me I learning the hard way how a botched repair job and poor service from a VW dealership can leave you high and dry. The car, after 15 miles of driving, would downshift into 1st gear and not go above 30 miles an hour. I went to visit Victor for my 2nd Accord. He took the VW in as a trade and offered me enough to help me get out from “underwater” on the thing. He listened to my frustration, knew I needed a reliable car that would not cost me a ton to keep up, like the 99 Accord. He presented me with my 2nd Accord LX, a 2006. With a kid entering college the car fit the budget nicely. It drives beautifully and has needed no more maintenance other then what is routine. In fact the first year I had the car, I had no maintenance costs due to a program Autosport offers its used car customers. With gas prices down and my wife no longer feeling like she is married to Larry David, we turned in a lease on a Toyota Prius. The car, while great with gas, had poor visibility. She wanted a Accord, she liked the roomy-ness and being able to see everything around her (including her distance from curbs!). With a son in college and a University reaching deep into my pockets we are on very tight budget, I gave Victor 3 months to find me a great car for little money. Yesterday we drove off the lot with a 2006 Accord EX – L fully loaded, one owner, dealer serviced, 60,000 miles, you would swear the car was brand new. What I want.is a relationship with a dealership I can trust, a place I can take my car to be maintained and when I’m ready, a good honest deal on a car. That is Victor and Honda Autosport.

SA

Sanjay

Dishonest Service Department, I took my 2010 Honda Odyssey EX-L for a warranty extension service (for hard to turn steering wheel at low speed) and another fuel pump strainer cover recall related work. My car has only 25,000 miles and have had no issues and never have been to a shop for any major work other than oil change and tire rotation. I did not have to take my car to the mechanic, I only took it to the dealership to have this warranty extension work and recall work done. I took with me both the letter that came to me from Honda to get the work done. The dealership gladly agreed to do the work and said it will be all covered under these warranty extension. I left the car to them. Next thing that happens is that I get a call from them. They first asked me "sir, did you have any engine work done recently". I said no, this car has only 25,000 miles and never been to any shop other than oil change or tire rotation. They guy said belt tensioner and bracket that hold it is broken and a bolt has come out and we can not build the car without it. I told the representative that if this was the case, I would hear noise, none of my bolt was loose or making any noise. I did not have to bring the car to the dealership, I only came there to have the recall work done. Anyway, they wanted to order 2 new parts which I believe was broken at the shop and of course I was being billed for that. I had no choice but to get the work done. I took the pictures of the replaced part and I saw the broken piece. The broken bolt was so fresh that metal still looked shiny and metal particles were still coming out. I showed the images to 2 other mechanics and none of them believed that this was an existing sheared bolt/piece with the freshness of those shear. I still have the images of these parts which shows fresh shear. Long story short, the technician at the dealership was not careful enough to take out the auto tensioner and the associated bracket and broke it but the dealership was not honest enough to own it. Instead they marked the order/invoice as "Auto tensioner and compressor bracket bolt was back out of bracket when vehicle came into service" and billed me $294.41. Extremely disappointed. I was not planning for this expense and ruined our Christmas plans. BEWARE of getting any work getting done there. Will not go back to this dealership again. Edited for the response below by Honda dealership: Front end collision that you are talking about has nothing to do with fresh particles coming out from the bolt. The collision happened in 2011 and car was rebuilt to new condition as it was only 1 year old car then and since then I have had no issues with the car and no noise. The car was taken for service to your dealership in end of 2016, 6 years later. Your response below proves your dishonesty and you still have not been forthcoming. I attach the picture below of the broken part at your station for everyone seeing. It is unfortunate that you are justifying fresh shearing of bolts (evident from the picture) with fresh metal particles with a 6 year old accident.

BR

Brian Wong

I had two separate experiences with Autosport Honda: I originally visited Autosport Honda to simply test drive a 2014 Accord and a 2014 CRV to see which car my girlfriend preferred. She was struggling between the two cars. She was considering the CRV because of the higher seats, so that her disabled father could easily slide into the car, but was really attracted by the Accords affordability and fuel efficiency. We called in advance and the receptionist told us to come on down and she would have somebody ready for us to test drive the car. After checking in with receptionist, we sat around waiting for an hour before a salesperson even came up to us! So much for being able to assist us right away! This salesperson, Brian, was the most unpleasant person to work with. When he asked us which car we were interested in, we requested to test drive the Accord and the CRV and he told us to pick one because they are such different cars. I was there trying to decide which one to pick with his assistance and he has the nerve to order me to pick one because I cant test drive both?! After insisting on test driving both, he proceeds to sit down and tries to bully us into deciding right then and there on purchasing the car. I offered to take his business card so that when we decided to purchase, we could come back to him to reward him for his time, but he comes back with pricing and tries to get me to agree to financing a car. I havent even decided on which car yet and he is trying to push me towards financing? That was the last straw. I walked out of there and threw his business card away immediately. My second experience was with their Online Sales team. After they reached out to ask how my experience was, I shared how upset I was with their service and they promised to do anything to make it right. At this point, I had decided on the 2014 CRV LX with AWD and I let them know I would just like to know the pricing. George provided me with very competitive pricing and I told him that I would get back to him. After 2 weeks, he proactively reached out to me with a lower price and I really appreciated that. I told him I was almost ready to purchase. The week before I am ready to purchase I wanted to give George my business so I reach back out to him and ask him for an updated quote because Im ready to come in. He doesnt answer my email for a whole week, so I send him another email in case he was busy. Still no answer. I emailed Jane in case he was on vacation or out of the office and she doesnt get back to me. At this point, I am coming up on Memorial Weekend and I wanted to buy the car that Friday, so I request another quote through their website and it is $700 higher than the quote I had. I respond and let them know that I was quoted a cheaper price and they never respond. It is the night before I am deciding where to purchase and I have yet to hear from them. I am sincerely considering taking my business to Planet Honda where they are really on top of their game with the service they provide.