LensCrafters

Reviews 7

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Brandon Canty

Since Sears Optical closed this place is the only place for individuals on Medicaid to get glasses and boy do they know it. What a con job they pulled on me. My glasses broke when I was in between jobs. I was told Medicaid only covers the first $75 for glasses here and then I was told they cover 80% after that. I triple checked that number and asked multiple reps. They all said Medicaid covers EIGHTY percent. So this guy whos a rep up sells me on glasses which were $195. Theyre nice. I like em. I do the math and figure out that 195-75×.20=24 I budgeted $100 so Im fine. I figure the total will be about $94. I go up to the counter. Go to buy the glasses from the rep. I swear to you the cheapest option for these glasses with lenses was $322 after they figured in all their fees and service charges. Im a college student who works two jobs to make rent. I cant afford that! So I ask the rep, "Do you have any glasses that can be covered at 100%. I dont care about brand name." She doesnt say anything. And walks off and just grabs another pair of glasses without consulting me. Not so much as a, "Hey, do you like these?" The cheapest she could get them at barebones was a co-pay of $74. Which is still a lot of money for someone on Medicaid but fortunately I had it. At this point she went from helpful to hostile. She became impatient like I was wasting her time. I remained diplomatic but once it was clear I wasnt a high roller, she lost interest in my sale. Not sure if these guys make comission but it wouldnt surprise me based on the clear distain they hold for the impoverished. Im not sure what kind of games this place is trying to pull but the fact that they have 0 adult glasses, even cheap ones available without a copay is ridiculous. I was broke at the time but Im college educated and I know Ill be fine. Some of their clients need the help a lot more than I do and its an immoral shame that medical monopolies like this are allowed to even exist. Much less thrive.

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Leah Kalkbrenner

Customer service was fair, people were friendly. They alwasy apologized and thank you for your patience because you really need a lot of patience about their wait time. Between my eye checked w/ the doctor and to get a measurement for my glasses was roughly 4 hrs. And we were told that we could wait 40 minutes for my husbands glasses, we told them its been a long day we will be back the next day. We came back the next day, only the sunglasses was ready. HIs eye glasses did not passed the quality control w/c is fine and we were told its another 40 minutes, we told them we will just come back. We came back the next day, and again we were told its another 10 minutes, and we end up waiting for another 1 hour. What is wrong with these people? They dont care about other peoples time. That was not acceptable. And I will not be back next year and like other reviews I will not recomend them. And their prices was up to the roof. I have progressive lense, on my other doctor their pogressive was only $175 but at Lens Crafters its $295 even my insurance will cover 50% that is still too much. And their store is dirty, I dont think they even clean their store, esp their chair, I dont know if those gray hair were cats or dogs hair.

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Brook Haley

In town from out of state visiting family, lost my glasses on a mountain and desperately needed to see for the rest of the trip. An appointment by phone, half an hour later, and I was set up. Glasses were ready in an hour and a half. Not to mention an easy 30% discount for AAA membership. No hunting for coupons, etc. The staff (especially Mary) was very friendly, knowledgeable, and practical. I told them my situation; I didnt want some tricked-out premium coatings and frames and so on, just emergency replacements that will last as an extra pair. They found me the most affordable yet nice-looking frames and had my lenses in and the whole contraption on my face in two hours total. (And all this while the store was crammed with people trying to use up their flex $$ for the year, insurance, etc.)

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Helen Haffner

This store needs to hire people who actually know what they are talking about!. Recently while on vacation in Reno my Versace rimless glasses came loose on the right side. I went to this store and the "so called" professional repair person told me that they could not be repaired, the the posts were drilled thru the lenses and I would have to get new frames! $500 frames! She also went on to tell me she had just seen the exact same issue earlier that day. I was bummed! When I got home I took them to where I bought them Eye Express In Lakeland FL, the REAL professional said, "oh let me just change the gasket right here, and in less than 3 minutes they were like new again! LensCrafters you need to get out of the business if this is what you call "professionals"!

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Thomas Van Dam

Agree with another reviewer. They have no respect for other peoples time. I had an appointment for an eye exam at 1 PM on Monday. At 1:45 PM I was told that it would be at least another 30 minutes before I would see the Dr. I said I could not wait that long...the girl asked if I had another appointment. I said "Yes, it is called work." They rescheduled me at 2 PM the next day as I would be able to get right in as it is when the Dr. returns from lunch. After checking in and waiting 20 minutes I hear them tell another patient that the Dr. is not yet back from lunch but will see her immediately when she gets back. I too am a Dr. and my time is as precious as anyone elses. Would not recommend this place unless you have a lot of time on your hands.

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Torrence Swain

Totally worked hard to solve my problem. I arrived in town with no contacts to wear, but recently had visited a LensCrafters in Maryland where I currently reside. I attempted to get contacts before I left Maryland for vacation but was unable due to some sad store policies there. I couldnt see a thing, so I walked into LensCrafters without an appointment and walked out with new contacts in less than an hour. This was despite my original LensCrafters being totally uncooperative. Dr. Shane successfully navigated an ornery office manager and was able to get me into some contacts rather quickly. The staff here is totally friendly and helpful and I would suggest that anyone give them a opportunity.

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chuck boston

even though they advertise that they will custom fit lenses into your existing frames they would not fit my frames - I then took the time to pick out a different set of frames from their exhibits, when we went to the Oakley site to order lenses they told me (again) that I could not get lenses - WHY WHY WHY would you have frames for sale that you can not (will not) fit lenses into? -- I took my prescription and will never NEVER use LensCrafters again -- one would think that when an individual is ready to spend $400 - $500 dollars on a set of prescription sunglasses that they would want to accommodate them but not LensCrafters - HORRIBLE CUSTOMER RELATIONS

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