Category: | Jewelry Store |
Address: | 35 Foothill Rd Suite 3, Reno, NV 89511, USA |
Phone: | +1 775-622-9015 |
Site: | bvwjewelers.com |
Rating: | 4.9 |
Working: | Closed 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–3PM |
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Brynja Bowman
I went to every top jeweler in town, just to check them out. I had a difficult case: an antique eternity ring in platinum that was the wrong size, and the setting was wearing out. Since it was my mothers wedding ring, I wanted to re-size it an preserve all its original charm and grace. Another top jeweler in town (the one with the HUGE billboard) said they would have to send it out and it would take weeks, without any way for me to see the mysterious masters work first. I said "BVW said they could do it in house." "If anyone can, they would be able to," conceded the top chain store. Back to BVW I went. I must admit, I am not an easy customer. I am demanding, exacting, and I have at least a dozen questions. Each time I go in, they are very patient and happy to spend as much time as I need. The best part: I do not approve of supporting conflict diamonds, and BVW shares this approach. I am not sure why they and other jewelers are not more outspoken about opposing this problem with their industry, but It was very important to me that I support an establishment with a policy in place. Even if you find a design you like better someplace else- (not likely, given their ingenuity), you are better off having them design it exactly to your specifications with their 3D printer design process. You can actually try a prototype of your design on before its made in metal. Doesnt fit quite right? Feels weird? They can and will fix it. They will not stop until you are happy. Really happy. There are a lot of nice jewelers in town, even ones with great taste and customer service. But if you want to support ethical diamonds, appreciate artistry and creativity, and are ridiculously picky like me, we will be seeing each other here. Even if you try to go somewhere else first. We all have jewelry that is missing a stone, outdated, should be a pendant or ring instead. I know you dont want to take it just anywhere, but you dont have to spend all the time I did going to every darn place in town. My mothers wedding ring looks gorgeous, fits perfectly, and now I get to wear it every day instead of looking at its sad worn-out setting in my drawer every day. Just remember: they genuinely want you to be happy. If its not perfect, you will not feel bad asking them to fix it. Good jewelry has to be perfect, and they get that.
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Michael Lantis
Britten is a really cool dude, he did an amazing job on the engagement ring that i bought and he is a very easy going guy. Everyone in the store is very nice, I have been in jewelry stores where the people are pretentious and disinterested. This is not the case at BVW. Thats all the good, but after the purchase of the ring and another item I have spent near if not slightly above 3K at this store and asked for certification of quality on the ring as well as the gem in the ring. I received receipts and information on policies for the store but no certification or information on the piece. After getting the ring sized which was done in a very timely manner we asked about an appraisal on the ring which we were told the appraiser will be in on Wednesday and to call ahead of time. The appraisal of the ring now will cost $100.00 dollars if we would like to wait an hour while it is done or $75.00 if we wish to leave it for 5-7 days... For a product that was bought at the store that information should be readily available as most people insure their engagement rings. The color, cut, clarity and Carat weight should be in their system and an appraiser it seems should do this before purchase as part of the buying process... With a piece of jewelry at this price and quality I feel that this should be done at time of purchase and at no extra cost. It really is a great store with great people, Maybe ask for this information before purchasing which is also on me for not doing that :-)
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jane lane
I just love the look! This wonderful neighborhood store was a pleasant surprise after having a great breakfast at the Squeeze In (right next door, and the only place for Sunday breakfast!) and noticed they were open. I was surprised to walk in and see such a great layout and color then was greeted immediately by Mr. Wolf and welcomed in. With only few items in his store due to building out, he explained that his specialty was custom design but does have some other bridal and unique jewelry. What was so much fun was is the design areas for just designing jewelry with some amazing computer stuff showing how that anything can be designed just from looking at my ring that I have been thinking about doing something with. We played with stone size, metal, and was even shown what the design would look like on your finger, so cool. The store did have some cool rings, necklaces, and other jewelry showing that looked great, not to mention some amazing art on the walls from a local artist. I got a free cleaning on my rings and some wonderful design ideas, cant wait to bring in my husband back in!
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LARRY ETKIND
The best of the best!!!!! I have been working with jewelers well over thirty years. This jeweler is impressive and also very reasonably priced. I came into Reno with a diamond that I purchase from my wholesaler in San Francisco. It was the wrong size and my daughter was getting married later that same day. They were able to find me a very impressive diamond at a price that was in line with my wholesalers pricing and mount it the same morning. Their one-of-a-kind metal work is extremely impressive as well. My daughter had a great wedding and a fantastic ring as well. Hats off to BVW Jewelers for saving the day!!!! I will be saving up any jewelry work that I have and bring it with me any time I am in Reno just so that BVW Jewelers can do the work for me. I would HIGHLY recommend BVW Jewelers to anyone wanting to purchase jewelry or have existing jewelry worked on. BVW Jewelers gets my highest reference, if I could I would give them more than 5 stars. Larry E.
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Kris K
I am pretty new to jewelry, so when it came into my mind to have a custom ring designed from some stones I bought online, I knew I wanted to go somewhere local to have the work done. I am so glad I did, because there were so many facets to designing a ring I never knew existed. Michelle and Britten were very thorough, walking me through each stage of the process and made sure I would end up with something I could both love and afford. When the work was done, the ring exceeded every expectation I had going in. I believe they definitely got the most out of the gems I gave them to work with and I will certainly be returning when the time comes for another jewelry project.
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Julia Simens
We were looking for the "perfect" gift to celebrate our 30th wedding anniversary. It must be hard working with people who are clueless if they want a ring, necklace, earrings or what! Throw in that we had no budget in mind. I was impressed that BVM Jewelers took time to show us so many things and really listened to what I did and didnt like. Our clerk was able to help us find the perfect ring to complement my wedding ring. They checked my ring to make sure the head and the prongs were in good shape before they gave it a great cleaning. We had to have the ring sized so they did that quickly and it fit perfectly! High recommend BVW Jewelers in Reno.