Category: | Body Piercing Shop |
Address: | 1123 Jackson St, Omaha, NE 68102, USA |
Phone: | +1 402-342-2885 |
Site: | bigbrainomaha.com |
Rating: | 4.1 |
Working: | 12–11PM 12–11PM 12–11PM 12–11PM 12PM–12AM 12PM–12AM 12–11PM |
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Ty Kayton
Great quality tattoos, definitely need to improve on overall customer service. I decided on Big Brain after narrowing down my search for a shop to do a half-sleeve that I had been planning for a while. Read a lot of good reviews about the place and looked through some of the artists portfolios, and everything look great. Called and set up an appt and was ready to go. I live about an hour and a half out of Omaha, but I was willing to make the drive for the quality. Things went fine at first, had a few email exchanges going back and forth with some pictures that expressed the design in intent. Im not personally artistically skilled enough to draw something up myself, but I had a friend whos drawn some tattoos in the past sketch some stuff up so I had a good start. Im not going to speak negatively of the quality of the work nor the cleanliness of the shop, because it was top notch. What was frustrating was the general experience. Whereas I understand that it is not uncommon to have to draw up some parts of the tattoo and/or adjust some of whats already sketched, every time I showed up for an appointment I had a fairly significant wait time while the artist while the artist was drawing things up (45 minutes was the shortest, 2 the longest, average was a little over an hour). Maybe Im way off base, but my assumption was that if I set up an appointment for 12:00, I wouldnt be waiting until 2:00 before I was sitting in the chair. Totally get that I was the one that made the decision to get my work done at a shop outside of the town I live, but that wait seemed excessive. Specifically when I would see fast food orders be delivered for the artist. Just would think that with some better planning his lunch could have been scheduled around the appointment that had been set up for several weeks. That typically soured my mood when I had appointments there because I had to blow an entire day for the appointment, and spent a lot of time twiddling my thumbs in the waiting area. Lastly, just wasnt ever comfortable there. Might have just been that I didnt "click" really well with my artist, but wasnt a lot of effort put into trying to have any sort of conversation during the sessions. I understand that I maybe dont have a ton in common with the fellas at the shop personality / interest-wise, but just would think that at least a little bit of effort could have been put into at least attempting to find some common ground. I tried to make some conversation which was met with little response. I have somewhat of a blank area on my arm that I was looking for some design ideas on. Asked my artist, "Any ideas on what to put in here? Im kind of thinking Id like to incorporate this in...." and got a response of "I dont know. Not really thinking about that right now." I dont know. Just thought that if were spending 12+ hours sitting next to each other there could be a little conversation, or at the very least some guidance on tattoo design. I got the impression that it was a chore to help me out with design ideas or tattoo me. Again, just might not have been the right fit for me. Giving 2 stars for the quality of the shop. Would be an unfortunate 0 if only the customer experience was being evaluated. Would highly recommend for their quality, but would certainly recommend you look elsewhere if youre wanting to have a good overall experience.
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Sydney Rhodes
3 friends and I went to Big Brain last Saturday. It was a busy day in the shop walking in there were alot of people waiting but the front area is set up really well with tablets and tables where you can check out the artist work and plenty of seating. I scoped out reviews beforehand and read that the front desk personnel could be rude. On this particular day the guys lived up to the reviews. I also dont expect to be coddled by anyone, what it boils down to is respect. Three things stood out as first impressions with the front staff: 1) I asked about the piercing I was about to receive and the response I got was "I wouldnt know I dont have it done" 2) My friend asked about a piercing as well to the same staff member and he literally CORRECTED her when she said the name of the piercing wrong. Who does that? Thats just rude and embarassing. 3) I get it, you are a tattoo/piercing parlor but there was a family with a younger kid waiting in the front area for the mom to get a piercing done and the two guys up front were watching a show and dropping F bombs left and right. It was also rainy and cold that day so waiting outside wasnt really an option. You are located in a tourist area of Omaha so you are bound to have the people who spontaneously drop by. Couldnt pull it together for 15 minutes? Im not even a beginner to tattoos or piercings but felt like I was treated like a "poser" by the front staff (You know who you are Mike Jones and Austin) whose only job is to have good customer service, they dont even do piercings or tattoos. Somehow between 4 girls we decided to overlook the rudeness of the guy up front and give the piercer a chance to redeem the shop and OMG am I glad we did. Kyle and Dave are the coolest, sweetest guys ever! They were calming and caring of any second doubts the girls who got piercings had and were super knowledgeable when answering questions. They also made conversation thru the whole process so getting the piercings actually done was a snap. It was also helpful that Kyle was easy on the eyes. The next day we decided to go back so one of the girls could follow thru on a piercing she was wanting and I could get my daith on my right done as well as the one of my left. Again the front staff was sarcastic and condescending about getting the daith pierced and "jumping on the bandwagon of its miraculous healing powers" but Dave was working again (thank god) and treated us like human beings and saved the experience yet again. Both of my daith piercings are even and have minimal swelling and pain today which I attribute to the skill set that the body piercers have. The fact that Smitty has allowed a $10 off a piercing on the website is just icing on the cake! I would recommend getting your piercing here!
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Sarah Starkey
Since being in Omaha, Ive heard only wonderful things about Big Brain (from customers that have gotten their tattoos and their piercings done there). Just recently, I decided to get my daith piercing done - the first piercing Ill have gotten in years and the first piercing Ive gotten since moving to Omaha. I looked into Big Brain, and from all that Ive heard (from friends and from the online reviews), I figured it would be worth it. Dave has done my daith and my outer cartilage piercing and he is absolutely delightful. He answered any and all questions I had and was very knowledgable, he was sociable and friendly, and was quick but careful when completing my piercings. He made the experience absolutely enjoyable and, because of him, I will 100% return to Big Brain for all of my piercing/tattoo needs. The shop itself is clean and sanitary, and makes the customer feel absolutely comfortable and safe. The employees all look BA with their variety of piercings/tattoos, but they are all very friendly and knowledgable. Customer service is great online, over the phone, and in person. I would absolutely 100% recommend Big Brain in Omaha to anyone with any interest in getting a tattoo or a piercing. After my time there, there is no wonder they have gotten so many of the "Best of Omaha" awards.