Overland Optical Family Eye Care

Category:	Eye Care Center
Address:	1592 Country Club Plaza Dr, St Charles, MO 63303, USA
Phone:	+1 636-949-2900
Site:	overlandoptical.com
Rating:	3.8
Working:	9AM–5:30PM 10AM–7:30PM 9AM–12PM 9AM–5:30PM 9AM–4:30PM 8:30AM–2PM Closed

Location

Photos 11

Reviews 9

Cami Wade

At my first appointment, the eye doctor got my prescription wrong. I left with trial contacts in and my vision was insanely blurry and concerning. I then went back to the doctor a week later and told her and she acted like I was mistaken and that her prescription she had given me was correct. She did not offer to re-examine me. I had to be blunt and tell her that I wanted her to reexamine me and correct my perscription because clearly I would know that I cant see clearly! She acted very frustrated with me that she had to correct it, but she did and now I can see. I tried three different trial contacts to see which one felt most comfortable in my eyes. The first pair were blurry and kept spinning and wouldnt stay in place, the second pair were scratchy like sand paper and the third were perfect. By the third trip back I finally found a pair that I liked. I called and ordered a 1 year supply over the phone and gave her my credit card information and had asked them to mail the contacts to me as I am very busy and dont have time to come by a FIFTH time. The woman on the phone told me that they would arrive to me within 3 business days. Two weeks passed and I called them to ask them where my contacts were and they told me that they were sitting in the store for over a week and that they dont mail out 6 month supplies. I was upset and told them that I had ordered and paid for a YEAR supply and also told them they they were suppose to be SHIPPED to my house a week ago and no one even bothered to call me to tell me they were in! How long would they have sat there if I would t have called? I then had to go into the store for a 4th time. I pick up my contacts and try them on and realize that they ordered me the WRONG brand, the scratchy sand paper kind that I hated. I then had to drive back and tell them that they ordered me the wrong contacts and proceeded to explain to the doctor sitting at the front desk how displeased I have been and explained everything I had to deal with. She was not apologetic at all and seemed to have a really bad attitude towards me which made me feel super uncomfortable. She then gave me a 4th set of trial contacts to try because they forgot to put in the brand of contacts I previously wanted to purchase in their records on their computer..... I called the office today to tell them that I wanted to order a year supply of this latest trial contact and the woman over the phone was super rude, I was in mid sentence explaining I had a credit when them on file when she puts me on hold without warning. She transfers me over to talk to another woman who took my order. After I was done ordering she just said bye. No have a nice day, or sorry for the mix-up. I am one of the most easy going people ever but Im so done dealing with this business. I will never go here again. I am blown away.

Katy Jokerst

Overland has been my family eye Dr for as long as I can remember .. Recently we have been really upset with the service we have gotten the past few times we have gone. The Dr. her self cant even look up from her cellphone to greet you, when you walk in through the door and she is sitting at the front counter. My lenses were defective and the tech took my glasses and tried to take my Anti-Glare coating off (did not okay with us, or even check if warranty was still active). Her doing so permanently smudged my glasses, making it not livable for me .. Glasses are no longer under warranty so Im screwed. She then sent us to the Overland MO office to replace the lenses due to the fact they were defective. The so called manager (Brian) at the Overland office is COMPLETELY UNPROFESSIONAL AND RUDE!!! He was smirking, laughing, shaking his head at me and my mom the whole time because, yes they were replacing my lenses, but without my Anti-Glare which I never even wanted off in the first. He told me that I had pay $150 plus tax to get it put back on, due to the fact my glasses are out of warranty. UHM NO!!! your tech took it off without approval, or even looking to see if the warranty was still active, and I want it back. After about an hr of me and mom going back and forth with him arguing over something that shouldve been a quick and easy understanding. He agreed to put the Anti-Glare back on .. Needless to say, me and my family will NEVER be going back to this company.

Ginny Valdes

My first experience with Overland Optical was excellent. My brother has been a patient there for several years, due to a fall and him unable to get to this location to replace his broken frames they were extremely helpful.I live in Illinois and my brother in St Louis Mo. they mailed the frame to me so I could insert his lenses and return his broken frame to them. No questions of trusting me to do so just concern about my brothers well being after his fall.I would recommend them to anyone for their Friendly and Professional service. Thank for your help and conern Breana

Jack Phillips

I just went in for a repair (even though I purchased my glasses someplace else) since I heard they we great at glasses repair. They were right! Sheila was super friendly and helped me out in minutes repairing my plastic frame that was starting to break! I will recommend overland optical to all my friends and plan to visit here in the future for my eye needs!

Aaron Kothe

Im a student at Lindenwood University, and my optometrists office is several hours away. When my glasses needed a minor repair, Overland Optical fixed them - free of charge - and their staff was courteous during the entire process. If Overland provided such quality service to a broke college student, just think what they would do for a loyal customer!

Holly Dickerson

My children and I have been going to Overland Optical for several years now. We are always pleased with the service we receive from the staff. the doctors are very knowlegable about eye care and diseases of the eye. I am always impressed how by how much they go out of their way to assist. We will be back year after year!

Brandon Pollard

Every one of my appointments at Overland Optical has started on time. I have been a patient here for years. The doctors are always gentle and helpful with any questions I have. Most importantly they have the best prices on contacts and glasses and take care of figuring out my vision insurance for me!

Randy A

Prompt and first-class service when I walk in the door continues on throughout the exam and Eye care purchase. Very personable tone during the visit. Great follow up when everything was ready - and in less than 3 days. Easily fulfilled all my needs, a definite referral!

Reuben Wycoff

What can I say? It was my first time buying prescription glasses, and they made it so simple! Its affordable. So many options. Nice people. Cool place. I walked here from the Bart, Im not from here and the place is convenient for me. Love it.