Brickstone Ace Hardware

Category:	Hardware Store
Address:	1791 W James River Rd, Ozark, MO 65721, USA
Phone:	+1 417-582-2700
Site:	acehardware.com
Rating:	4.6
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 10AM–5PM

Location

Photos 8

Reviews 10

Charlene Nicholson

OUTSTANDING SERVICE! We had unexpected issues with our chainsaw as we approached Labor Day weekend. Our attitude was deflated as we anticipated we would be unable to remedy our poorly timed problem. We were incredibly wrong, and we discovered a business that we will support above all others. From the moment we walked through the door, we knew something was different. This ACE is not like many we have visited. It is tidy, clean, bright, welcoming…and that is all before you speak with the team. We had the good fortune of meeting James immediately after we arrived and he took care of more than we expected. During the next couple of days, we made repeat visits (driving one-hour, roundtrip) and we were helped by James mother and father. What a terrific team, and they are dedicated (based on their own poor customer service experiences) on making a difference. In a time where it appears many are all about "ME", this team delivers something unique and old school. If you want a different, and wonderfully positive experience, we highly recommend supporting Brickstone Ace Hardware. Jay and Charlene

Tractor Mike

These guys are pretty awesome. I took a chain saw blade there to get it sharpened and purchased a couple of new ones while there. When the one blade was done I was getting ready to go pick it up and found out theyre a UPS drop off point. We "cut the cable" recently and got rid of Dish Network and were returning their equipment by UPS so I decided to drop the two boxes off with the guys at Brickstone. After I left they called me and it turns out Dish had sent two identical labels for the two different boxes so they couldnt be processed. I had the fear of being on the phone with Dish all day trying to work out a solution when one of the Brickstone guys called back and said "why dont you just tape the two boxes together and send them as one package?" I told him Id buy the tape if they could put the two boxes together so I paid for the tape over the phone with my credit card and they wrapped both boxes together so they could ship and we were done. You dont see that kind of customer service much anymore so Im going to try to send them more business. Great group of people!!!

Michael Shifferd

The staff at Brickstone ACE Hardware (Ozark, MO) are spectacular and their inventory is surprisingly deep. These people consistently go above and beyond. And if theres something unusual (outside of their expertise) they seem to know the best place(s) to go. These folks are the platinum standard for customer service and they have my highest recommendation.

Ozarks Fehr Trade Originals, LLC

This is a family run business... when you go there you know you will see familiar faces. They know their products and inventory and are quick to help you find what you need- and carry it to the car for you as well. They have easy parking, great prices and carry everything from quality pet food to grills and everything in between.

david turner

I have purchased many items from this ACE store. Always very good at helping me find what I am looking for. No problems if I have a return. Outstanding store! Thankyou for your great help and saving me time.

Jeramey Henson

Outstanding service and very friendly! I highly recommend!

Jose Sala

Always high level of customer service, very helpful staff.

Sharon Latta

Nice place with helpful employees.

Michael Decker

Very friendly and helpful staff.

Dan Piddington

Great customer service