Flying Tiger Motorcycles

Reviews 3

SI

Simon Rodriguez

UPDATE: They still havent fixed any of the problems they caused and harrassed me over the phone for this review. After accepting a tow of my bike Eric called and said it was on the street with the keys in it because of this review. "Now you know there are consequences" -Eric. I sorely wish there was another Genuine dealer I could go to. Didnt exactly inspire confidence.They charged me almost 50% more for the service than they said they would. The next time I came in it was because a luggage rack that they had charged to install had come loose and damaged the paint. They agreed to fix it, took my name and number and never called. AFAIK their plan was to forget about it. More recently I had a minor impact with a deer and smashed the fairings around the turn signal. Fortunately the damage was cosmetic. I called and was, in the same conversation, told it would take two weeks but also it could get fixed right away if someone found time. When I called back I talked to a different person who made NO MENTION of any kind of 2 week wait or backlog. You might be noticing a theme of mixed-messages and poor communication. I was told it was just a matter of waiting for the insurance company to accept the claim and send the check and then Genuine would send the parts "next day". If youre like me and your bike is your only mode of transportation you might be a little anxious to have it back or at least know when it will be finished. This is not the shop for you. Other than the initial vague mention of two weeks (which was immediately reversed when she implied that maybe it would get done right away) I have not been able to wring even the hint of a time estimate out of them. First they blamed the insurance company and assured me parts would ship quickly. Then they blamed Genuine for not sending the parts. After telling me several times that they would ship next day they dont even seem to know where the parts are or if they have been ordered. At this point Im sick of getting no answers. Im especially sick of the snippy attitude I get when I call to find out the status of things. (Believe it or not Im polite on the phone and generally dont call more than once every couple of days) Of course I wouldnt have to keep calling if I could get a straight answer about when it will be finished, as it is I have to keep finding rides for work without any kind of solid estimate about when my bike will be done. Today Id had enough and asked if the bike was rideable, if I have to wait another week for parts to come in I might as well ride the bike until then. I didnt get a straight answer at first so I asked a couple more times. "yes its safe are you going to pay for repairs?" I say no, Im not going to pay for work that hasnt even been started. Eric gets on the line and tells me that he cant let the bike go unless I pay for it. That would be reasonable if the following werent true: 1: The bike has had NO WORK DONE. They dont even have the parts and cant give me an answer about where they are, when they will arrive or if they have even been ordered. 2: The insurance company has already approved their estimate and mailed them a check A WEEK AGO. I only have $100 deductible so it cant be that either. 3: Ive been told that I cant access my own property because of work that has ALREADY BEEN PAID FOR BUT NOT STARTED. I really dont think its unreasonable to expect some kind of solid estimate for when work will be completed. Every time I call the gal who works in the office talks to me like she just had to put down a wrench to answer the phone. No really, she implied that it was going to take longer because I called once a day or so.. I get told that shipping for the parts will be very quick and then repairs will happen the same day and then I get crabbed at because a different person told me a different answer and I didnt correctly guess which one to believe.

NI

Nick C

Felt compelled to change my review slightly. Took my Buddy 50 up here because it was running very slow. I was quoted that they would be finished with my scooter in about a week, but after a number of phone calls on day 12 after turning the bike in they got to work on it. They do good work and Eric is ridiculously nice and took a lot of time to explain everything they had checked and fixed looking for the problem. Unfortunately, after 2 hours of labor and some small repairs they still couldnt nail down the issue and gave me the bike back running essentially the same, maybe slightly better than when I turned it in. (about 25mph tops) We had talked about putting different oil in, and it turns out after riding a couple hundred miles with some better stuff the bike just started randomly running like its supposed to yesterday. That is really awesome, so Im a lot less irritated now because it is fixed but I wish they had just thought to drain the oil and put some better stuff in. Might have saved me a headache or two and them some confusion. My other negative is that I had called about bringing it back up there so they could dig into it more thoroughly, but I didnt want to be without transportation if it was going to take 12 days to even get started on my bike again. Woman on the phone kept insisting they dont do same-day service (which isnt what I wanted anyway) and when I tried to explain that I just didnt want to be without my scooter for 2 weeks if they knew "x" number of bikes needed to be worked on before they even started on mine she got an attitude with me, pretty bad too. I know its a lot to ask of a shop in this industry, but for a place that prides itself on customer service they could have just said to me, "we are really swamped right now and i know you use your scooter to get to school/work, so how about I put you on the list and we just call you a day or two before well be able to start work on it and you can come drop your scooter off then." A quick phone call would have been the difference between me having to arrange rides for a few days instead of a few weeks, and saved them the storage space. I know its not standard operating procedure, but it also doesnt sound like a terribly inconvenient request. Overall though, I dont think my experience is indicative of the overall quality of the shop, and they are super nice as long as you dont rock the boat too much.

WI

William B

Picked up a new (to me) bike on Friday and rode all weekend. By Monday, I was pretty sure the bike had a clogged jet. Found this shop (which Ive passed dozens of times and never noticed) while out on a ride today and stopped in - no appointment, no notice. Theresia told me they could do a once over on the bike and give me an opinion. I didnt expect much more than a listen and walk around outside. However, Tim moved several bikes just to get mine in the shop and on the lift, then spent about 20 minutes going over the bike and checking it out! Tim confirmed my suspicions about the carb jets AND was able to tell me that it was an idler jet (not the main) AND that it was the front carb not the rear. Moreover, Tim was able to explain exactly how he knew this and what needed to be done. Also suggested one-step larger idler jets for improved flow and cooler running. Tim then aired up my tires, checked the brakes and sent me on my way. Great shop, great people, great business. I usually do my own work b/c I enjoy it and like to save money, but Im planning to leave the bike with Flying Tiger next week for a carb clean and jet replacement. Cant say enough good things. -William