Verizon

Category:	Cell Phone Store
Address:	1048 S Kirkwood Rd, Kirkwood, MO 63122, USA
Phone:	+1 314-965-6200
Site:	verizonwireless.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 13

Reviews 26

John-Micah Stowers

I am giving this store 4 stars based on the fact that I had a horrible customer service experience the day before and after sitting down with the manager the next day and explaining to him about my experience and talking with him about it, I left there believing that he will actually take the steps to remedy the situation. I explained to him that I live in Kirkwood and that I want to patron my local store but with service like I received I would be making a trip to Brentwood. He completely understood what I was saying and like I stated above I believe he will actually take the steps to fix it. The managers name is Mr.Ricardy Pierre. After looking at some of the other reviews, one of the guys hit the nail on the head; talk to Ricardy Pierre. I believe that eventually the associates under him will begin to absorb his attitude towards costumer service and if they do that store will definitely receive better reviews.

Chris Southard

I have been a customer with this store for over 10 years. I was turned away yesterday after showing the young lady at the door my phone. The problem with the phone is it tried to do a google update and it erased All my important business contacts along with friends. She said there was nothing she could do go home and put them in manually. NOW we all know this BS because we have cloud. I told her will be canceling the remaining phones services once my contract is up very soon. I will never use Verizon again. This is the help I get after using this service having 4 phones for so long. So my son fixed my phone by calling his friend that work at a different store and got all my contacts back.The Kirkwood Hywy Store should train all their people like Gina that works there. She is the only one there that now how to do her job and treat people with respect.

Lauren Wagner

Never in my life have I had such horrible customer service. When we were called up next in line when the guy realized we had a problem with a bill and not buying anything he became really rude and defensive. He couldnt answer any questions without giving us attitude. The two manager on duty just stood behind and said nothing. They wouldnt help us out and I couldnt believe it. Both of us work in customer service and couldnt believe a manager let this guy talk to us the way he did and wouldnt come in and talk to us to work out the issue. I would stay far away from this place!!!!!

luby kelley

I have read these reviews, as well as dealing with this store for over 3 years. I have 6 lines and 30gb a month. So I spend a lot. And they just continue to be terrible. They have no answers or suggestions for something as simple as I want to upgrade my phone. Im being serious. I tried Sprint the other day and although the wait was 20 minutes, they had a lot of options and possibilities. The manager at the Verizon store is fantastic, but often he wants to put me onto one of the lousy associates. Watch out.

Cate Lueninghoener

Very disappointed. We spent an hour at Verizon to buy new iPhones. We were told recently that they had a promotion for the iPhone 7 for $10/month. Turns out Verizon decided to end the promotion early though. While I dont blame the salesman, it would have been nice to get a heads up about this before we wasted the time waiting to be helped.

andrew shoulberg

If youre trying to call this Verizon store I would say dont bother. Terrible Phone systems and i was on hold for 23 minutes before someone answered and put me on hold again for another 10 when I only had one simple question. Im actually switching phone companies because of this incident.

Donald B

Never in my life have I had such horrible customer service. This place Sucks.. and the phone service sucks i can not get service at the place i work at went to Verizon store No help at all I was told thats Verizon for service .... And The so called Manager.. Dumb as a box of Rocks.

Ryan Moore

When ever I walk in I am immediately greeted and together we work to solve an issue or talk bout my plan or upgrade and they are such a big help! Ricordo is such a nice guy and is always very friendly. The customer service here is great I wish i could rate higher than 5! 100/5

Chris Gianinio

It would be really nice if I could pick up the phone and call a particular store to ask a question. I have spent 20 minutes listening to prompts and was never able to ask a simple question at my local store. So this review is for Verizon not the local store

Kathy E

Excellent, immediate, skilled service. Did not try to sell me something I didnt need. Listened and tried to solve my problem; gave me something to try that wouldnt cost me anything and said I could come back if it didnt work (which suited me fine).

Scott Moulton

I love how the people here will make sure that they take care of you when you come in. I was having issues with phone, and They made sure to make it right for me. They made a solution that fit me and helped me out in a big way. Thanks guys.

Henry Mandoza

I had the best customer experience at this store. The guys were great, I had my phone and Ipad in 30 minutes since I walked in. If you want great customer service and fast results I really recommend this store.

Drew O

Bad customer service. After my name was taken and I was told I would be the next customer,.I waited 45mins and saw 3 people who came in after me being waited on. I will never go to that store again.

Caitlin Hill

I am very grateful to have the team at Verizon in kirkwood. They have always helped me with my technological issues- which happens often. They are compassionate, friendly and have a good presence.

Dave Cassidy

Amazing customer service at this location! Ian worked for hours trying to get a difficult number port through for me. Very professional and friendly too. Thanks again!

Cecilia Clarkson

Ian Kopp at this location is terrific. His knowledge and patience in explaining all options available are outstanding. I would recommend his customer service anytime.

Matthew Mitchell

Ian Kopp was amazing. He was knowledgeable, patient and very helpful. Would recommend him to anyone!

Cory Muir

Some of the best service Ive ever seen! The Salesman I worked with is named Dino. HIGHLY recommend.

Daniel Moore

The store manager here is short tempered and mean. take the time to go to another Verizon store

kevin marvel

I had a great experience yesterday with both the GM and service tech. Thanks Guys!

Beth Ernst

The staff was great. Took a lot of time with me. Never felt rushed.

Robert Gorman

Ricardi is the person you want to ask for when visiting this store.