Sprint Store
| Category: | Cell Phone Store |
| Address: | 15631 Manchester Rd, Ellisville, MO 63011, USA |
| Phone: | +1 636-386-3700 |
| Site: | storelocator.sprint.com |
| Rating: | 2.9 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
Location
Photos 1
Reviews 18
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A Private User
Called into the call center about my upgrade options. Was told by the rep that I could etc. I covered all bases and was transparent with the situation. Then was told there that they were doing me a favor by doing this and they shouldnt but if they do that I give them high reviews and posts about them and that I should buy cases to thank them. Worst experience and liars I have met. do not use them at all. I called ahead due to the fact that I did not want to waste my families time on a holiday weekend or the staffs there and was treated like garbage and bribed. Taylor at the call center after this interaction was great and took my frustrations in stride. They some how lost my call notes from the night before. Use sprint that is fine but DO NOT go to the location in Ellisville on Manchester. Look at the other reviews. Sprint if you see this......time to make a change and take a hard look at the integrity of people when you hire them. They represent you and most people would look at this as a company fail and bail out on this business. Hire people like Taylor and you may have a chance in this very competitive field.
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A Private User
If I could give this a Negative five I would. I went to pay off a damaged phone (which is a whole other story), but the guy there was a complete Jerk...condescending, and basically annoyed that I was asking him questions (which is his job!). How dare I?!? A kiosk wouldve been more helpful. Oh, and the price he wanted to charge me for a new phone was more than anywhere else...WTH? I did go elsewhere to buy after his price mysteriously went up. After completing the instant review that popped up afterward, a customer service rep called me and apologized for that behavior; I have no big problem with sprint as a whole, but this store is a joke.
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A Private User
We have been Sprint customers for over 10 years. Every time I walk in this store, I question why we are staying with Sprint. There customer service has gone downhill in the last couple of years. Recently, we purchased a phone online because it seemed convenient at the time. We were allowed the option to pick up the phone at this store instead of having it shipped to our home. The sales representative at this store would not give us the phone because "they dont do that". Since they were not receiving commission they did not want to assist a Sprint Customer.
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A Private User
Terrible customer service. Had a problem with my phone, was told they do not service phones at this store, I asked what I should do, and they looked at me like I was from another planet and once again told me they do not service phones. Great, I understood you the first time but if Im forking out money to you each month maybe you could help me in the right direction while your coworker laughs at me.
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A Private User
Keonna Boykin and Ashlee are AMAZING!!! I came to them with a difficult situation and these two customer service focused ladies explored absolutely every option available until we found the right solution. They truly went out of their way to be helpful and had their fun personalities were an added bonus. Thank you Keonna and Ashlee!!!! Submitted by Robin and Tara
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A Private User
I dont know why these stores even exist. Every time I go there, they either send me to Best Buy to get a new phone or call customer service to resolve my problem. I could have waited for an hour on the phone in my own living room - I didnt need to drive to a store to do that.
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A Private User
They always take care of me. I had a billing issue that was frustrating the mess out of me and they got it taken care of right away. They set us up with three new phones and were really friendly. I will frequent the store when I need to visit a Sprint.
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A Private User
The only kind and personable rep Ive have experience with is a gentleman named Sam. Timely, friendly, effective, very helpful and informative service from this rep. Otherwise your best off at the Chesterfield store.
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A Private User
Chestefield valley some guy named Doc gave us a bunch of free items for switching to sprint now instead of our bill being cheaper its twice what he said it was going to be. What a bunch of crooks.
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A Private User
Meh. Mostly helpful. Couldnt do a lot because its not a corporate owned store. Still had to call Sprint and talk to some CS agent whos first language wasnt English. Maybe not even 2nd language.
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A Private User
They can not help you trouble shoot or help you if you have a problem with your phone. They can only help with buying a phone. So if you have a problem go to Chesterfield valley sprint store
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A Private User
Staff is untrained on how to receive phones at the end of the lease which caused a lot of headache for me. I had to spend another hour on the phone with Sprint to get resolved.
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A Private User
As with all cellular stores, it is a long wait. Super nice and knowledgeable staff. Reasonable prices
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A Private User
Great Sprint store. Like all phone stores plan a little bit of time to wait.
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A Private User
I wish I could give this place zero stars. Bad customer service rep.
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A Private User
Long wait times and not very organised. Staff is friendly though.
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A Private User
Great customer service
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A Private User
Nehhh