CPR Cell Phone Repair Chesterfield

Reviews 23

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Ray Bayer

AVOID AT ALL COSTS!!!!! TLDR; Company breaks my computer while in their care, proceeds to change story and refuse to right their wrong This summer, I dropped my macbook pro off at CPR to fix a damaged display. The screen was not cracked, but the display was not working properly (large purple smudge at bottom of screen). They told me it would take 4-5 days to ship a new display and one day to install. I called them a week later and they informed me that in the process of changing the display the mac was dropped and the screen cracked. They told me that they would replace it without charge,it would just be another 4-5 days for a new screen to be shipped. When the screen was replaced, my mother picked up the computer and I started it. The screen only displayed white (I call it the white screen of death). I brought the mac back to them and they said they would look at it. After a long period of time (about a month) they called me in the morning and told me that the white screen was caused by a broken motherboard, which could have happened when it was dropped or a power surge. I pointed out that the motherboard must have been broken while in their care, since it was working when I dropped it off, and broken when it was returned. He then told me that he would have to speak to his manager and call me right back. After waiting about 6 hours, I called the store back. They then changed their story and said that the computer was never dropped when they were placing the display and theorized that the motherboard must have short-circuited when I charged it. As I have owned several macs and charged them probably thousands of times without this ever occurring, I consider it very unlikely that the computer happened to short-circuit conveniently right after I got it back from them before it started. Long story short, we both know that it was broken while in their care but they decided to change their story and refuse to replace the motherboard.

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Andrew Nesler

Service was good, appreciate the fast and quality customer service, but the replacement part that they used to replace the screen on my iPhone 4S was a cheap aftermarket replacement, and it cracked in my pocket, with the lifeproof case on it, less than a week after I got it repaired, which wasnt covered by their repair warranty. I will be getting it fixed again but from someone who offers OEM parts that are more reliable. Likely going to try ordering a screen on Amazon and replacing it myself this time.

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Abby Drainer

I have gotten multiple phone screens fixed here before. Great quality and works perfectly. However the great quality will never outweigh the shitty customer service, slow return time, and lack of communication with the clients. With all the gas spent driving back and fourth and the time spent simply waiting, I would have enough time and money to have gotten it fixed somewhere else or just buy a new phone.

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Brian David

Awful. Brought in my iPad for a cracked screen and the trouble built from there. What is supposed to take 1 day ended up taking 4 days because they broke more in the repair process than was originally broken. Now Im left with a screen with dead areas, fingerprints behind the new screen, and non functional wifi. Go somewhere else!

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Will Buchanan

Great service, good quality parts and labor. This is my second trip to repair of high school daughters iphon (cracked screen 4S first time, her buddies phone second time). Work was done within an hour, both phones working great. May be othes in town cheaper, but CPR does very good quality work. Dave B

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Dino Vaught

Thier hours say theyre open until 6:00 PM on Saturdays. Arrived there today, Saturday, at 5:30 PM and the doors were locked, lights were off etc. It behoves one to call before you drive to this place to make sure theyre open. Nevertheless, they have done terrific work for me in the past

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Tom Hawver

A long story that begins with a cracked iPad screen. Long story short, the staff was communicative, helpful, and has earned a longterm customer. In this day and age when companies dont choose to do the right thing by the customer, I felt CPR Chesterfield went above and beyond.

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Dennis Brady

I took my htc evo 4g lte in for a cracked screen. They fixed the screen however, I had to bring the phone back in 4 more times for them to try to bond the screen back into the phone. After leaving my phone with them for 5 separate occasions it is still not fixed.

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Shawn Channell

These guys were awesome! I brought in my sons WiiU console about 10 minutes before they closed one evening, and they stayed and replaced the screen on the spot. Its so nice to find people who go out of their way to help. I would definitely recommend CPR to anyone.

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R J B

LG G2 d800 rooted and custom rom soft BRICKED they gave me a loner phone while they fixed it loved this shop you guys are awesome if I ever need it fixed again Ill only go here fast friendly and professional wasnt to expensive either THANKS AGAIN

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Nicholas Block

Brought in our iPad 2 with a cracked screen - within a few hours, it was ready to go. The service was fast and friendly, the cost was as quoted, and the screen looks great! I would recommend CPR, and would happily do business with them again.

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Glenda Myles

Nathan is an excellent employee, friendly and professional His partner Ryan M is great,2 They took so much time to fix my phone I have already started to recommend CPR I was told about this company on a cruise ship in the Antarctica

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Cindy Roy

Thank you so much for fixing the lens on my s6 edge camera... I really appreciate how fast you were able to get the replacement lens in, so i had a workable camera while on vacation... You all are amazing!!! Thank you again!!!

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Hayden Cayse

I had to wait far longer than was quoted for my repair, the owner was very unhelpful with the entire process. Buyer beware, the owner is not flexible and untrustworthy. I was very dissatisfied with my experience

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Connie Taylor

I thought it was great that you had a battery in stock that fit my LG G2 phone that Ive had for three years. Everyone was courteous and my phone was repaired within two hours! Thanks so much.

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Drew Andrews

Didnt get a phone repaired but asked extensive questions, Ryan a tech who worked there was extremely helpful! Only a $25 fee to see if my washed phone will work or not!

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Richard Fitzer

Highly knowledgeable. Fast and complete repair in minutes. Great price. Why go anywhere else? I recommend CPR as the first step for quality electronics repair.

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Mason French

terrible went through my phone and my speakers dont work and now the headphone port is ruined i dont think anyone should go here.

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David Taylor

Brought in an IPhone 4S with a bad battery. They got it fixed for me in about 5 minutes. Nice selection of used phones as well.

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Brett Taylor

Phenomenal service. Getting rid of expensive service provider insurance coverage and bringing phone directly to you.

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McClain Family

My second repair just completed. Other places (Best Buy) should take a cue from here. Very nice staff.

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Kara Porter

Service was excellent. They are very professional and did a great job repairing my phone!!

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Ridley Pearson

brought in a cracked "Fire" They ordered a screen, replaced and 3 days later: perfect.

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