Menards

Reviews 6

KI

Kirk Faubel

I have been a Menards shopper for years in other states. I was so excited when they opened in St Louis. Ive purchased many things in St Louis and have been pretty happy...until I started building an addition and special ordered product. The purchase experience was pretty smooth. We did tel them we wouldnt be able to pick up for a few months. They said that was fine as long as we told them. From there things slowly went down hill until it came to a big crash this weekend. It started with getting phone calls that we needed to pick up our stuff. That was resolved by a manager and happened because the associates did not put the notes in each order. (We had about 7 orders) Then I received a phone call asking if I had picked up certain pieces because it showed I did. Clearly poor inventory management. Then pickup day came... - They couldnt find the back of the shower for about 45 minutes. Apparently got put to stock on the floor. - They somehow lost the drain kit for the tub - The box for the tub was damaged. I took a look through the hole where the motor was...I couldnt see anything. I should have opened it all the way because that end of the tub was cracked when we opened it. Special order and will take an additional 2-3 weeks to get. - Shower door MIA. Manager eventually blamed that on the vendor, but was supposedly in stock for over 2 1/2 weeks and no inventory reconciliation? - Two straight trips that I left with the product that they could find, I was held up by security because the system said I already had the product...the product that had stickers all over it with my name on it. While we were waiting for them to find missing products that they couldnt find, another customer was frustrated because they couldnt find his product. One employee told us thats why he doesnt work in the back anymore. Another said the last manager left for Lowes. The plumbing manager on duty told us our product got moved to the floor because he was not there the previous week. They are all friendly and apologize nicely, but when you ask for compensation, no one can make a decision. Finally the Assistant store manager came back and seemed to take some control. Well see what happens. I will likely never buy anything here again. Based on other reviews, it seems many of my experiences have happened to others.

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MU

Muhamed Drinjak

THE WORST CUSTOMER SERVICE EVER! On April 11, 2015 I purchased a Whirlpool bathtub at the Ballwin, Missouri location. I was told that the tub would be ready for pickup on April 24, 2015. I checked the status of the tub several times on the Menards website, which showed a delivery date for April 24, 2015. I also called the store prior to April 24th to confirm that the tub would be ready for pickup; I was told it would be. On April 24th, just before leaving my house, I called Menards again to confirm my tub is ready. I was told that the tub is not there, and that it has not even been shipped yet. If I haven’t called to confirm before picking it up, no one would have contacted me. Frustrated, I immediately cancelled my order. Originally, I purchased the tub with my debit card from Southern Commercial Bank, which has since been bought out by Midwest Bank Centere. I was issued a new debit card. According to multiple Menards employees, they were unable to get me my refund because they require the card used at the time of purchase. I explained that I no longer have that debit card and why. They offered me a $600.00 store credit, which I absolutely did NOT want. I spoke with several managers who were no help and did not care that I simply wanted my money back. The employees, managers, and cashiers are extremely rude. I would not recommend Menards to anybody, and I am definitely not going back here.

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SA

Sandy Adams

i have had two experiences with this store and both were bad,we had to special order some items for a project,the first item was wrong and of course they made it sound like this never happens ,BUT as we started looking for the rest of the order we found out they had sold items they either didnt have in stock or they had sold those items to other customers instead of holding them for our order,so after much argueing we took the items they had and Menards agreed to ship the other items to our house the next day from another store,well guess what, when the truck showed up they were missing an item and when i called the store they said i had already picked that item up the day before (funny how they didnt have it in stock while i was there and it had to come from another store) so i made another trip to the store where they magicly produced the item with no appology, i knew at that point that i should get my monjey back on the other order but decided to give it a shot,after waiting 2 weeks for the order we got the email that the product was at the store but when we tried to pick it up they couldnt find it eventualy they told me it came in but was the wrong color and the best they could do was reorder it and hope they got it right the next time

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RO

Robert Spaeth

The employees accidentally loaded an extra sheet of foam board on my truck(value $4.17) after strapping my load of 31 sheets of foam board, plywood and a new ladder and wheel barrel to the roof rack of my truck I was told at the gaurded gate it was my responsibility to unstrap everything and return the sheet....I refused to unstrap my load and was forced to waste my time and money walking inside to pay for an extra sheet I didnt need. The manager proceeded to tell me the even though 3 different employees were loading my truck and I never pulled or loaded anything, it was ultimately my responsibility to count the materials and check. As a contractor I am officially done with all big box corperations. Local lumber yards markup is worth the quality assurance of materials and positive customer service experience.

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RE

Rebecca Bollinger

I called several times to ask for assistance and each time i had zero information after. I was calling to seek help with their protection plan that I purchased. I know how important it is for stores to sell these and it helps both sides. Im usually good at keeping paperwork but this one I lost and the debit card I used was no longer active. No one was helpful or seemed to really care. I know for a fact that other retailers can simply call their receipt look up hotline and will not only help you but will find the receipt simply by a card number. I will no longer be a customer and recommend against buying their service plans cause if you lose it which come on people do! They wont care. Which is going against the whole idea of a service plan... im a loyal customer & they just lost one.

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D.

D. Elaine Bosler

Based on my needs the stores are too large., Ive been in the St. Charles and the Manchester store, but both are too far from where I live. By the time we got to the entrance Of the St.Charles store I was wishing for a bus to come along and give me a lift around the inside - aisle by aisle. When I arrived where I needed to be, there was no one who could help me. I waited quite a while, and searched for help as well as what I needed to purchase. Unfortunately I needed to order my item that was out of stock in the store and had to order it. When it was shipped it did not work for my needs. Back to Menards. They were willing to refund my purchase, but charged me a restocking fee. Ive decided that any item that I need would be carried by a hardware store near me.

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