Petco Animal Supplies

Category:	Pet Supply Store
Address:	1221 Water Tower Pl, Arnold, MO 63010, USA
Phone:	+1 636-287-3909
Site:	stores.petco.com
Rating:	3.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 54

Reviews 14

Lauren LeGrand

I have been going the the Petco in Arnold since I was a kid. I have ALWAYS had great customer service except for today. My boyfriend, little brother, and I walked in with the intentions of adopting a kitten. We stood upfront, watching them to decide which one would be the best fit for the cat we have now. After deciding, we went up to an associate named Donna. We asked her if we could hold the kitten. She huffed and puffed and rolled her eyes at us and said we will have to call Karen(the owner of the kittens). So we did. Karen was very pleasant. She asked to speak to Donna. When we told her this she huffed again and shook her head at us. When she got on the phone, she made sure we all knew that she is working on a Saturday when she shouldnt be. And clearly taking her anger out on us with poor customer service. After she talked to Karen, who she was also very snotty to, she rolled her eyes and gave us our phone back. She told us to go talk to Patrick because she isnt dealing with it, and walked away... We dealt with Patrick the rest of the time, and he was awesome and very polite/helpful. After we were done looking at the kitten, we let him know we will be back next week to fill out the paperwork. While we were walking back to our vehicles, we got a call from Karen who was very upset. Donna called her and complained that we were there for 20 minutes, taking her employee away from the store for too long.. Funny, I thought helping a customer is part of the job.. Mind you, we held the kitten for 5 minutes, at 8pm, when the store was practically empty besides one or two customers just browsing around! Obviously we werent hurting or bothering anyone.. She also lied and told her that we werent even wanting to adopt the kitten and that we just wanted to hold her.... Which is 100% not the case... After we go back next week to adopt the kitten, unfortunately we will not be returning to that Petco. I have dealt with Donna before, and she was very nice. I understand people have bad days, but that is no reason to treat a customer so poorly. I was disgusted. Hopefully this is seen, so Donna can be shown the right way to treat a customer. Especially ones that did nothing wrong, but look at a kitten....

Emma Kay

My experience with this store hasnt been exactly a pleasant one. I had purchased 2 baby bearded dragons from this store and I had been considering this for a few months. To my surprise, one of my beardies passed away a week later. I assumed that maybe he was the "weakling" of his clutch, because thats how rentitles tend to work. So I returned to the store and asked for another beardie, which was no problem. I was out of the store within 15 mins with a new beardie. I must make note that i had picked the most lively one in the tank, because when I went back to the enclosure with the sales rep there was a beardie that had died in THEIR tank. This new beardie was more active than the one that died and the other one I had purchased, but about a week later it also died. At this point I was frustrated, but still wanted to have 2 dragons so I returned and asked again for another. Again, no problem. This time all the babies in their tank LOOKED healthy. I picked one out and went home again, making sure to pay special attention to this ones behavior. Again extremely lively and even "flaring" a tiny beard every once in a while. About 2 weeks went by and once again, I was left with another dead lizard. At this point I accepted that I still had one live one left, and returned to the store requesting a refund. This time the sales reps were very rude. Today I look into my remaining beardies tank (one of the first ones I had originally purchased) and he has also died. I once again returned to the store and got a second refund and left. Im extremely disappointed by this experience and am a bit saddened to say that I will never purchase another animal from this store, because theyre clearly not well taken care of.

Christopher Turner

Ive raised guinea pigs my whole life I was talking too a sales rep and she tried too tell me that guinea pigs were meant too be alone and that it would be bad news if i put two of the same sex together in the same cage. I persisted on explaining my experience with these critters and she called 4 more of her staff over and explained what was going on ,one of them beimg a floor manager who made the note that i was not going home with a guinea pig due to having 1 already but told me i was more then welcome too shop around. The epic fail on this one was even on their very own guinea pig housing unit a sign was posted that contradicted everything employees and manager had tried too tell me. Quote do well in pairs of same sex and very social animals..... Never going back too this location for even purina puppy chow

A Private User

The store doesnt appear to be new or exceptionally clean. However, anytime I have ever needed help the staff at this place bends over backwards to be helpful. •One time there was a sale on Merritz* dog food, they were out of the food but quickly (50lbs bags) went looking through a new shipment, then phoned another store, put it on hold for me to pick up at sale price. This and absolutely no snarky attitude, a smile!! •When my daughters fish tank drained down her dresser, ruining carpet, etc.. I phoned and spoke w/ Keith who talked me through what to do with her fish so they would be safe. This store could use some sprucing up... but their customer service is pretty good!

Tanya Foster

Their staff need to be better knowledgeable about the animals they sell, particularly their fish and reptiles. Ive lost several fish and had an unhealthy snake because I was advised incorrectly on care and compatibility. Yes, I should have done better research before making a purchase, but its obvious to me that these people are looking to make a sale, not looking out for the animals. If theyre going to sell animals, they should know how to care for them.

William Hoctor

Pricing is no longer consistent with their website and refuse to price match it. The company would rather have me shop online than keep people employed at a local store.

Paige Martinez

The store is great,But need much better knowledge and housing for their reptiles and fish.Other then that they are fairly good and very resourceful

Carmela Denby

Love this place and the staff are AWESOME at assisting and answering your questions. And alwsys have what I am looking for. For all my pets.

Megan Johnstone

Awesome employees, very helpful, but occasionally have to wait a long time before someone who is able to help is available.

Jason Klein

The people working there were so friendly and happy to help me with questions I had. Just a happy place.

Michael Hermann

Good (not great) customer service and selection for many kinds of household pets.

Ed Reggi

Great location! Clean store and staff were helpful for all my dog questions!