The UPS Store

Reviews 8

HE

Heather Carver

I am giving this store a 1 star because of the lack of professionalism. They lost a package that we were expecting that was valuable. When we retained proof from usps that it was delivered to them they said we are a ups store not usps. I laughed and said it doesnt matter whos service was used to ship it. it was shipped to our box at your store. I went to the store twice and explained to them I had the delivery confirmation and showed them the mapping from usps showing it was delivered to them on a specific date and that it must have been placed in someone elses p.o. Box they said they would not have done that with it having our name on it. They would not accept our proof from usps and said it wasnt good enough to prove it was shipped there. Are you kidding me ? However the next week they call saying they have the box. I asked how they found it and she (the owner Gloria) said another po box owner had called saying they received it incorrectly. She NEVER said Im so sorry you were right, I apologize, nothing. when we picked up the box she had a smirk on her face and handed us the box and didnt say anything about it. not a word about the mistake or an apology This was a $700 item and she was not willing to take responsibility for that was her companies mistake. Either way she could have been more helpful to try to locate the box. I have decided not to use this store anymore and this was not our first mishap. The last one cost us a ton of money also. Just an FYI if you insure a package sent to them and it gets delivered to them usps will not pay out for the claim because it was delivered as promised and then your stuck with nothing because she is not going to pay anything

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SA

Sam Cartwright

Great Service! I have been to this business several times during lunch and they have never been closed. Perhaps you are thinking of the main UPS place in Gautier. They close for lunch.

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IT

Itz Glitzy

Dont think your going to stop by here handling business during lunch hour,......Store is closed during lunch hours, really? ! Thanks for the inconvenience.

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CO

connie Dobbs

Learn how to treat clients and employees. A manager/BOSS should never be bffs with a current employee. I will never be back here

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MI

Michele Tynes

Friendly staff that offered great customer service! Thank you for taking such good care of my packages!

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ER

Erin Tucker

Its bad when the management is as childish as children and are older women...

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DE

Dennis Wokoun

Great staff

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JA

Jayson Newsome

Rude

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