Category: | Motorcycle Dealer |
Address: | 3509 I-55, Jackson, MS 39212, USA |
Phone: | +1 601-372-5770 |
Site: | harleyofjackson.com |
Rating: | 3.8 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–3PM Closed |
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Ranessa Maberry
We bought a motorcycle from Harley-Davidson which was in house financed. One of the worst mistakes we had ever made. Not only were we overcharge for the bike, but we were never given a correct balance throughout the term of payment. They informed us that they had not deducted everything and that it was no big deal. They said, they would get around to it when they can. When we finally decided to pay the bike off, they would never give us the correct balance. It was always wrong. We kept up with our records and informed them they had $600 missing from a principle payment which we showed them paperwork to prove it. So it took them an additional 2 weeks to subtract $600 from my balance. Eric at the counter could not understand why we were so upset and that was because of his lack of care for minority customers. Then they added extra interest at the end, which didnt belong. Earl the Owner of Harley-Davidson is a terrible, terrible person and the whole place should be shut down; or, replaced with a new owner that cares about everyone feelings regardless of color. If you want to buy a bike at Harley-Davidson, I encourage you to take the time and drive somewhere else so you dont have to go through what we went through.
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Deedee Haynes
One of the worst Harley stores I have ever been in. Boxes every where know one spoke to you when you walked in. I felt like I was in a thrift store. Shirts out of stock and no one asked if they could look for any we had to do it ourselves. I had to try on in the bathroom and it was gross. Smelled like piss. I will not be going back and I will and have told all I know not to ever stop there. They are having a thing supporting veterans in May and asked us to support it and come back. But when my husband went to get his shirt and a coin for our son they do not give a military discount. This is the first Harley store that has not done that for him. And Harley states they support the troops and our military. My husband is active duty. And one more thing they charge you to use your credit card. We have spent a lot of money in the Harley stores we go in and have many bikes that travel with us but this is one that will not make it on our list to stop at. I put one star because it will not let me post other wise. But if I could I would not give any.........
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randy smith
Went to the dealership for some advice on stepping my 103 up the salesman Eric gave me great advice so I went with it Mr Homer in the service parts an his guys did the work now when I say I have power an speed U best to believe it I read some of these comments that they are not friendly that BS they are u just got to be friendly to them to the owner Mr Earl always when he is walking around he will greet u with a smile an offer u somethings to eat when they have food around no matter what color or race it not what I heard it what I have seen so I can truly say all of these guys are friendly. Harley Davidson of jackson for life forgot to mention if this was a bad store they would not been in business for over 35 years that right now ride on.
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A Private User
My bike has set there for a week waiting the install of new handle bars. I finally picked the bike up and left without the bars being installed. Last year I was sold (by them, and they installed) the wrong sized tire on my Dyna. I had to have it replaced with the correct-sized tire at the next dealership. I wanted a black/white Deluxe, and waited several months for it, and paid full price with no discounts when it finally arrived. . .the next week they got another one in, and immediately discounted it by $3k. the other hand, I have had a 5k service performed within 3 hours, and a 10k service performed within 3 days. Make your own decision, but there is not another HD dealer within 100 miles.
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King Pierce
We were traveling from wi. To new orleans. The security light came on and i lost cruise control. We checked the manual and it said to see a dealer. The closest was in jackson ms. We got there at 3:30.we were told that the service department was closed. He wouldnt even look at my bike. He said it was probably a loose bulb. We checked the lights out and found out we had no brake lights. We went to meridean hd. Got there at 6:45 and they looked at it right away.we were staying over night so they got us in at 9:00 the next morning.took an hour and ahalf and we were on our way.
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Jack Ratley
The shop area is filthy, no one staffs the service desk. I had to walk around the shop looking for someone in charge to get my bike repaired. After finding someone, I had to bring my bike into the shop among a plethora of parted out motorcycles, boxes and other trash. Staff is RUDE and completely uncaring of the customers that walk through their door! After complaining to the general manager, I was given the brush off and it was made clear that he didnt care in the least. NEVER GO TO THIS PLACE!!!
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Lane Frazier
Sales staff really went the extra mile to help me select a proper bike. Service dept was outstanding rigging out the extra accessories i wanted. owner financed the bike at a rate cheaper than i could find any where. whats not to like ? Great folks. go see Curtis or Jimmy in Sales and Homer in Service. you will be happy happy. Be safe riding!
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Marvin Moss
Everyone always friendly and trying to help .one thing i can say is that they do everything possible to put you on the ride you want Jimmy and Curtis work hard for you to get it completed. I can say nothing but thanks .Anyone can be completly satisfied at this dealership just drop by be patient and get er done
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Cynthia Z
while on vacation on my way to Louisiana , driving from Indiana, I stopped in your store...was not greeted at the door,no one asked me if I needed help, and when I checked out with over $200 worth of merchandise I was rang up and sent on my way with not even a thank you...will not stop at your store again!!!
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mark ables
stopped by just to buy stuff for my new vest and a couple of tee shirts.......closed due to family due family drunkeness.....This was very unprofessional it was bad enough the dealership closing over an hourly early....A defendant. waste of my time and a black mark for the HD name for me. :(
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T Johnston
Hog Heaven! Motorcycles forever and extras galore. The help doesnt pester you by being all over you as you browse their store but were very helpful when needed. Earl the owner is willing to do whatever it takes to make your time there great and to get you on your motorcycle of choice.
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A Private User
Awesome customer service. I was traveling cross country and they promptly took care of me when my bike broke down. I will never forget Homer for the great attention he gave and the quick service. I made it a point of interest on my second cross country trip. Thanks, Pammie