Category: | Car Dealer |
Address: | 1000 Concord St S, South St Paul, MN 55075, USA |
Phone: | +1 651-451-1313 |
Site: | saintpaul.furymotors.com |
Rating: | 3.8 |
Working: | 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–7PM 8AM–6PM Closed |
KE
Kevin Hansen
I cant decide whether to give one star or two (I gave two because Karen was awesome, but then removed one because of the day I picked it up -- see below). My sales experience buying my Grand Cherokee from Karen was amazing -- she got the exact vehicle I wanted and had all the paperwork done and ready to go. Shes awesome. However, the problems happened with the service department and body shop, who have absolutely NO concept of customer service. I had a tow hitch put on and the technician scratched up the back bumper, which was promised to me would be fixed at no expense. I made an appointment to bring the Jeep in on a Monday, and was told it would be done on Wednesday or Thursday -- no problem. Thursday I dont get a call so I call them and they have me leave a voicemail. I never had the voicemail returned. Then, I called Friday when I didnt hear anything. The guy said that they ordered the part I needed on Thursday and the body shop was just getting to the bumper. ARE YOU KIDDING ME?!? My Jeep sat there for three days with NOTHING being done, after they were so insistent I make an appointment to drop it off Monday morning. So, I asked when it would be done and he said, "No later than Tuesday with the part and the body shop." Angry, but okay. No call on Tuesday, and then I call Wednesday morning and they said that the part they ordered on THURSDAY wouldnt arrive until Friday, but FOR SURE the Jeep would be done. Turns out they ordered the wrong color part for my interior. HOW DOES THAT EVEN HAPPEN?!? So when I called this Friday, after my Jeep has been there TWO WEEKS for minor fixes, they inform me that "hopefully" it will be done tomorrow on Saturday. I have complained to both Karen (whos done nothing wrong in this) and the service manager -- the service manager was supposed to be giving me a call today, but still has not. Having to hunt down service department members multiple times, staff not returning voicemails, having to call and nag to get an update, and being told the wrong completion date FOUR times is utterly obnoxious and the worst customer service I have ever experienced. I live about an hour from Minneapolis/St. Paul, and made the drive because Karen was awesome. The service department at the dealer here in my town runs CIRCLES around the Fury service department and if my Jeep isnt done tomorrow, Im going to take it to that dealer instead because this has been so incredibly ridiculous. After reading the reviews on here, I cant believe ANYONE would ever take their vehicle in for service at Fury. UPDATE: I was going to let this ride after airing my complaints, but the condition of my Jeep when I picked it up, without the issue being fixed, was unacceptable. I bought floor mats to preserve the factory ones, and someone in service took them out and didnt put them back in. On top of that, there was grease COVERING the door sill --- its normally tan with a silver piece, and literally the whole area was black. Took me plenty of time scrubbing with cleaner to get it off. NEVER again will I go back and I will make sure everyone else knows it too. Totally disrespectful. And I STILL havent heard from the service manager.
MA
Matt Swenson
I am very disappointed with the conclusion of my used truck purchase from Dodge Fury of St. Paul. I enjoyed my interaction with my sales person, Steve Chapple. I also enjoyed my interaction with Bob, in financing. However, Fury was quick to drop the ball from there and it became obvious once they have completed a transaction with with you, they could not care less about you. So, the advance holds true, car dealerships are not your friend and "buyer beware" should always be kept in mind. The truck I purchased, a 2014 Ram 1500 Big Horn, was previously owned by a smoker. I missed this fact as the truck was overpowered by new car smell air fresheners. Yes, I should have asked more questions (although I did say to Steve that it was odd that they and auction was having so much trouble selling it ... To which he answered he was not sure). When I go home, I removed the overpowering air fresheners and closed up my car for the night. When I came out in the morning, the air freshener smell was replaced with the overpowering smell of stale smoke. Steve had told me he was very disappointed in the detailing work done by his dealership (they were too busy the day I bought the care to do anything I asked them to handle). So, I figured when I brought a few things back into the dealership promised them on my trade-in, I would ask for them to detail it better and take care of the stale smoke. When I arrived at the dealership, Steve said he would get it taken care of. He quickly returned and said detailing was too busy and did not have any time to help me. He gave me a can of deodorizer, which meant I was now on my own. I have now spent over $50 in remedies for the stale smoke smell, as well as many hours of my personal time (cleaning, vacuuming, recleaning, revacuuming, scrubbing, washing, etc.) and I have only had minor success. My next option is to have the truck professionally detailed for several hundred dollars. Bottom line, I was upfront and honest with Fury Dodge of St. Paul, but they did not treat me with the same respect. Then, when I made them aware of my disappointment and that I would like their help removing the stale smoke smell, they didnt care because they already had my money. Be very careful with this dealership, I would consider buying from someone else.
K
K Young
This rating is only based on my most recent experience getting my Jeep serviced. My husband and I bought two Jeeps in one day with the extended warranties. The sales representative, Greg, and financing manager, Paul were FANTASTIC when we purchased the vehicles. Weve brought our Jeeps in for basic maintenance with no issues. On this visit, my visor on the drivers side wouldnt stay up so along with the oil change, I asked them to look at it as well. This happened after standing by my Jeep in the middle of the service area waiting for someone to notice I pulled in. 3 out of 4 associates were on the phone so thats understandable, but the one that ended up helping me wasnt and was very reluctant to offer assistance. He wouldnt look at the visor but just sat at his desk while I tried to explain what was wrong. He finally got up and said that it wasnt working properly. Really? I just told you that. OH! Also my tail light was out but I couldnt remember which one. He didnt even get up to check that either. Later that day he called to tell me it would be $500 to replace the visor (garage door opener is inside). I asked him if it was covered under the $3000 warranty we purchased a year ago which he said it wasnt. My husband called Paul who sold us the warranty. Paul was AWSOME. He called us back after looking at the visor and said it was covered and that the two technicians and the service associate assumed it wasnt and didnt even submit the claim to the warranty folks. How LAZY is that?? You were going to charge me $500 on an assumption??? Im not stupid, I value my money, and I dont appreciate people who dont do their job the way they are supposed to. We shouldnt have to bother Paul or Greg in sales to fix issues we have in the service department. VERY disappointed!!! In the past, Ive dealt with a gal in service with long curly blonde hair. Shes been GREAT. Management needs to have a conversation with Eric and the technicians regarding what the customers need. If it wasnt for a pre-purchased warranty, I dont know if Id go back to Fury for service (unless the blonde gal was working). Id definitely purchase a vehicle from them again.