Sprint Store
| Category: | Cell Phone Store |
| Address: | 17713 Kenwood Trail, Lakeville, MN 55044, USA |
| Phone: | +1 952-432-5598 |
| Site: | storelocator.sprint.com |
| Rating: | 4.7 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 32
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Thomas Nutty
Here is what I have to say about this store per my experience as of yet. My wife Karla and I recently switched over from Verizon to Sprint through this company. We utilized their special promotion they have going on where they cover the cost of cancellation for Verizon to switch over to Sprint. After what seems like 5 weeks of going through this process, I am very unimpressed with their service and am getting the run around. We were promised that this would be a seamless transition and that we wouldnt have to lift a finger. ~the exact opposite is happening~. I am still waiting to receive the money so I can pay off the $1,038 that hit our Wellsfargo account today. I keep following up with phone calls and they keep telling me excuses as to why this process is taking so longer and every time its something different. People of Lakeville, I would be very careful in considering switching to Sprint from another carrier. I would suggest waiting till your contract is up and then consider it. This process is long, painstaking and you have to do the leg work to make sure things are going to plan or else you will be left in the dark to fend for yourself with your own funds. Today I have been wronged by this company because they never told me to expect a $1,038 charged to our account. They promised this would be a seamless and easy transition that would only take 2-3 weeks. Here we are the 5th week and there is no answer, no money from sprint, and serious lack of service on their end. Having said all of this, Ryan - sales associate - has been very helpful in working to find answers and getting me decent services, but it seems like the delay in response is coming from above the sales associate level. I respect him for trying and providing us with a cheaper service through sprint, but, to get there Karla and I have had to jump through so many hopes that we have decided it may not have been worth the trouble. In conclusion, be careful, sometimes promotions are better advertised on the outside then on the inside.
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Sarah Elder
We recently switched to sprint and had a not so fabulous experience trying to get our plan set up over the phone. Long story short- we ended up going into the lakeville store to get it all set up instead. The manager (Im pretty sure his name was Jeff) was great!! Gave us no hassle and got us in and out pretty quickly! He made sure we were getting a great deal and was super patient and knowledgeable with all of our questions. We really appreciated a great experience after having such a poor one with customer service on the phone! We will definitely be back for all of our future phone needs (:
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David Mendenhall
My recent experience at this store was terrific. My wife and I switched from Verizon and Ken (manager) and Sam made the process very painless. Shortly after, my new phone had a charging issue which required me to send the phone in for repair to LG. Once again Ken and Sam were extremely helpful. My experience with LG did not go well. I needed a new phone. Once again, Ken and Sam to the rescue. They continually were helping, me, the consumer. They have my continued business and advocacy. Dave
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Tim H
This is a franchise store located a couple blocks east from Interstate 35. The service and product offerings are as good as you are going to get from a franchise vs. a corporate store (this store is extremely limited with service and trouble shooting for existing Sprint phones and products). Go to the Apple Valley corporate store if full service is needed for used products.
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Leonna Lowe
I absolutely love this store..Everytime i go, they have the best customer service...it is a smaller sprint store (which i like) but sometimes the wait may be longer....Antonio G. At that location was so nice to me and my kids whenever we come in..i would definitely recommend going to this location to anyone.
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Jon Ameter
Dont waste your time with any other store. Go see the people here. Very impressed. After being severly frustrated with another local Sprint store, I was reccommended to this location. Dylan took the time to explain everything in terms I could understand. Very happy with this store. Thanks Dylan!!
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Tricia Murphy
Ive been very happy with the Sprint store in Lakeville. Weve had issues with broken phones and they have made the transition to a new phone as smooth as possible. They are considerate and helpful, especially Dylan. He was very helpful in setting up my daughters iPhone.
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Tiffany Parker
Dennis and Antiono at the lakeville store were the bomb today! They helped us with our issue with our 2 LG phones and with my screen protector for my iPhone 6. Thanks so much for helping and being patient with us with 2 toddlers running around!!!
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Pat Hunt
Not knowing if I was going to get a new phone, Ken helped me set up a new plan, lower my bill, and get a new device. This is definitely a 5 star location!
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Pamela Nelson
The staff was very helpful and knowledgeable. Very pleased with their customer service! Definitely recommend roger and dillon, they were awesome.
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Rick Fossey
Sam was a great help. Answered alll our questions. Was very professional and stayed beyond closing time to make sure we got all set up.
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Kim Larson
We had an outstanding experience. Great job explaining all of the options and answering our questions. Thank you for everything.
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Lauren Levesseur
Had the most perfect experience! Samual was friendly, helpful, and knowledgeable. Great experience!
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Becka Lyke
Great experience, went above and beyond what was required. Antonio and Dennis are rock stars!!!
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Moon KS95
Dylan is a rock star. Il he was a great helper and I will send all of my friends there.
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Shannon LeVesseur
OUR VISIT TODAY WAS SUPURB! SAMUEL WAS EXCELLENT Professional AND VERY KNOWLEDGEABLE!
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Joe Grice
Sam was a great help in getting my new LG G4. He even helped me get a great speaker.
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Anne Hodgson
Sam and Dylan are great associates, they are thorough and got me set up quickly
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Alainna Ikola
Sam and Tony were awesome! They were very helpful and got me a great phone.
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Gene Barrows
The worst sprint store I have ever been to. Go anywhere else!
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A Private User
Excellent customer service. Very nice to do busy with them.
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S2GAMER f
These guys are GREAT!!! Roger and Ken were very helpful
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Larry N
It was super awesome. Great friendly customer service.
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Dan Mcfedries
Very easy going here..... Dennis did a great job!
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J.D. Mehlhorn
Employees were extremely helpful and insightful
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Jimette Carver
It was very helpful and Ken was great!
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Steve Klongerbo
Sam was very helpful and friendly.
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michael warner
They did great and did a good job
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Mary Russell
Sam and dylan were awesome!
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Jeff and Tara Cohn
Ryan was very helpful
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Rollie Ratzlaff
It was great
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Fred Ernst
Hated it