T-Mobile

Category:	Cell Phone Store
Address:	7812 Olson Memorial Hwy, Golden Valley, MN 55427, USA
Phone:	+1 763-593-7758
Site:	t-mobile.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 11

Reviews 18

Caitlin Lam

The worst customer service I ever received and as I worked in the service industry for a long time I am generally very lenient and understanding. The manager was rude and condescending and essentially told me to take my service elsewhere - which Im glad I did because the Golden Valley location misinformed me and would have led to a $300 discrepancy not in my favor. I went to the Roseville location where they were apologetic of the treatment I had received and also helped me fulfill my request and save $300+. They even provided it all in writing to make me feel assured that I was not being misled yet again.

Jeff Ocel

The store employees are great. I worked with Chris to setup my phone. I knew what I wanted and had him demo it out to see if it worked. While there I looked at a nice Bluetooth speaker to go with it. Chris used his own to show me how it sounds. I checked the reviews and price online - same price and 4.5 stars. Im happy they carry good accessories and that Chris was willing to do go so far to help out. I bought my phone and plan to keep using this store

Tyler Manos

Poor service tried to return phone within the 14 day grace period and wouldnt help me. They told me my phone wasnt having problems but prior to that I went in twice and told them my phone was having issues and they didnt believe me. I had to goto another t mobile Id never step foot in there again poor customer service and the manger was rude and mean as well as the other workers I wouldnt goto this location or recommend it to anyone

Pat Williams

Helpful staff but full of misinformation. Ordered a new phone here on Saturday and I was assured repeatedly it was not on backorder only to find out Monday that it has been on backorder for days. Now I cant cancel my order until the phone arrives even though there are other stores in the area that I could buy the phone at today. Still love T-Mobile, just have a store I wont be returning to.

Trisha Ziegler

We walked into the store, no customers and 2 employees. We werent greeted at all just stared at. When I told him I needed to replace my phone with the warranty. He interpreted and said well I need more details. So after explaining whats wrong and what Ive tried. He rolled his eyes and starred to place the order. Never have had so much sass! (Dakota) was his name

John McKinley

We used this location frequently. They tend to not be too busy and are willing to spend time answering questions in detail and searching for the information if they do not have it immediately available. The parking lot can get busy so that is probably the one disadvantage to using this location.

Heidi Anderson

Noel went above, and beyond with customer service today. I have phone store anxiety BUT not today! Noel was patient with my high maintenance self, and gave me every option without pressure. His side kick (not early 2000 Sidekick) Zane hooked up the "Beautiful option endorsement" I will be back.

WhoAmI ToU

HORRIBLE customer service. If theyre busy or helping another customer they dont even acknowledge you when you come in and continue to ignore you when youre inside. Its been like this every time Ive come here. Now once they get around to you the service is cool but until that point, 1 star

Aaron Newbloom

Nice enough people but got two different things on my order wrong last year and had bad information about what a device could do. They fixed it eventually and waived some fees for their errors, but in the end, time I wont get back.

Gene Ortiz-Reich

Great service, friendly help, informative. Helped me find the best phone for me versus the most expensive phone. Robert, who works there, has helped my daughter, wife and myself and has been great.

Paul Del Vecchio

The employees at this location are very friendly and TMO has great service at competitive rates. Betsy helped me with setting up my new device and was extremely helpful. Thank you!

Rachel Opare-Addo

Noel is the best, go see him for all your questions. This store is generally a lot slower than the other ones which helps if you want quality service.

Cool Dude

I am very much pleased with customer service really patient and good guidence.

Christopher Bruce

absolutely the worst customer experience I have had.

Dave Giancristoforo

Staff is really great very helpful

Maggie schultz

Kory was very helpful

Sophia Huff

I like t- mobile

Jul Jordan

Its great!