T-Mobile

Category:	Cell Phone Store
Address:	1264 E 14th St, Des Moines, IA 50316, USA
Phone:	+1 515-265-0272
Site:	t-mobile.com
Rating:	3.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM

Location

Photos 21

Reviews 11

Caleb Choi

UPDATE: (from 1 star to 5) I contacted customer support for T-Mobile, and they have notified me that one of the black Friday promos were not valid for one of my devices. Frustrated with that news, I called this store and asked what happened to my promo. The manager picked up and help clarify that the promo was indeed added to my device and there is nothing to worry about. He clearly explained the details and reassured me that things are ok. Upon calling customer care again, I found out that they told me the wrong information (nothing new from T-Mobile customer support). Ultimately, this store did everything right and took care of me. It is T-Mobile in general that made things very difficult for me (this is not based just on this call, but ever since day 1 Ive had issues with switching over to this carrier).

Karina Amaya

This T-Mobile has terrible customer service. I was the only person in line and one of the workers was assisting a customer. The other one was having a personal conversation that had nothing to do about cell phones. More about theyre personal life. I already had waited 30 min listening to it wondering when he was going to assist I finally asked if it was going to take long and he said it was, he also gave me some miss information which caused my phone to be disconnected. He told his customer that the other worker was a trainee so thats why he was taking long. It seemed to me that the other worker was doing his job more than the trainer. Terrible customer service I wont ever go there again. Thank god for the 1800 T-Mobile customer service for fixing his mess.

S T

Horrendous experience at best. T-Mobile will never be a premium rated carrier as long as they employ street thugs and people with no empathy at their retail stores. Went in to check out the new Galaxy S8, and had to step out for a phone call. Once I am back in, the store employee was annoyed that I had to re-enter the building and said "you can either come in, or stay out buddy, see that tracker by the door, we are performance audited based on that, and you are ruining my score". Nice way to treat your customer. Without a doubt, I showed myself out the door. How is this individual even hired? Employees as such depict a negative image on the brand overall. This is a review for - E 14th Street store, Des Moines. Issue Dated - May 13th, 2017.

Keegan Dueling

This specific store never has good customer service, they only want to spend the time helping you if your buying something so they can make commission off you. Theres always one employee on a phone 24/7 the others stand around listening to music all day. Dont go to this specific store. The one on se 14th and army post is much better.

Dark Knight

About a year ago an employee broke my sim card in half and threw it away because I had it encrypted and about 2 months ago Dias, the manager, pretended he was me, because as an employee of course he knows all of my information, and continuously called into the main tmobile office having my phones turned off. Go south.

Brian Gerhards

The lines are long and the employees are rushed. Prefer the Merle Hay location. Ill drive the extra miles for the convenience and employees.

Nick Costanzo

Great job. Came into the store to upgrade my phone and walked out 15 minutes later with a smoking hot deal on a new S7 edge. Thank you

Dee D

The representatives did not attempt to help me at all! They provided me with conflicting information and was very rude.

Fredy Ramos

New staff awesome customer service give them a try for your T-Mobile needs.

Brian D. aka BD

Im down for T mobile

Tim Calhoun

T-Mobile is the best