The UPS Store

Category:	Shipping and Mailing Service
Address:	13055 Riverdale Dr NW #500, Coon Rapids, MN 55448, USA
Phone:	+1 763-421-5508
Site:	theupsstorelocal.com
Rating:	2.4
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–3PM Closed

Location

Photos 9

Reviews 17

Kathy Pratt

My 79 year old mom went to this store to ship us a box of cookies. They charged over $45 and totally took advantage of her. The shipping cost was $24, and the rest was supposedly the cost of the box and "labor". My mom had no idea it would cost this much. Yes, she could have walked out, but she already brought in her things. I shipped boxes with UPS for years with my internet company. I know the cost of boxes and the cost to ship a package 2 states away. This store over-charges and takes advantage of people. I called to complain and was basically told my mom wasnt forced to pay and could have taken her things back home. The store told me the size of the box they sold her which is ridiculous for what she shipped. Then they charged a huge fee for packing peanuts to fill the extra space.

A Private User

I had to have documents overnighted to a Mortgage Co. in PA. I was instructed to fill in the wrong portion of the overnight document by the person working behind the counter.... she toldl me 2 times... the top portion is the ship to: when it was actually the other way around. I had to lock in at an interest rate by no later than the following day. They shipped my package to me in St. Paul. I would never rely on this store for important documents to go overnight.... what incompetence!!! When I called them to complain they said... it says on the form ship to...URRRGGGHHHH!

Jean C

Returning stuff to amazon, I brought in two boxes and the labels. One of the boxes was sealed, the other was packed but had not taped it closed. They charged me $1.00 to tape it. I was already paying $8 each to ship these things from MN to IL, and they still charged me for 24 inches of tape? It wasnt worth the gas to go home, but I will be buying packing tape somewhere else so that doesnt happen again. I should have charged it so they had to pay the fee... absurd policy.

ashlie mahlen

I have never been to a UPS store before. I walked in and the employee took my 2 items and boxed them up immediately. I thought, wow that was easy! Then she gave me a total and i said, "Its supposed to be free shipping." She said i was paying for packaging. Ummm excuse me but shouldnt i be advised of that BEFOREHAND?! And i have never felt so ripped off, $20 for 2 cardboard boxes just to ship a pair of shoes and a curling iron? Are you kidding me. Never again!!!

Andrew Keith

Dont expect any service here. The employees here are basically post office boxes, as in they cant help in any way, shape, or form other than receiving packages All I wanted was to have my packages shipped to this location since the UPS driver wouldnt leave them at my apartment and that task was far to difficult. I cant wait until these people are replaced by robots so at least I wont be disappointed in their inabilities and lack of customer service.

Brittany Johnson

I was returning my stuff to Dish and couldnt find my packing tape. Figured no biggie Ill ask them to tape it up quick when I get there like USPS and FedEx. And the guy goes "ok that will be $2" I laughed thinking it was a joke. Are you effing kidding me. 2 bucks for maybe 3 feet of tape between both boxes?? Dumbest policy ever. And if I didnt have the $ he said I could return with the money or the boxes taped. I wont be using UPS for ANYTHING!!

amir

This place really is unwelcoming. The two same staff members (male and female (manager) ) are really not very helpful. I feel like that staff is rude and dont really enjoy their job. I also feel like they watch you as if youre going to steal and make it very obvious that they are watching you.( Im not going to steal large shipping boxes mam).

A Private User

We went here and the desk clerks were rude and not helpful. It took several minutes to ship our packages and they were just so unfriendly and unhelpful. Also, the one girl had a cold and kept sniffling VERY loudly and then wiping her nose with the back of her hand and then helping people - it was so disgusting.

chris whitstone

Came in to drop off one little box. Cant believe they charged me for them to tape it closed...! $.50 for 2 pieces of tape. Thats probably how much the whole roll costs you. Talk about nickel and diming you...

ashley Olson

Ive always had quick and friendly service. No problems and always reasonable pricing. I usually prefer to ship large item through here as its a lot more affordable then the competition.

Hwjchim Vang

Great customer service! Andy helped me with a couple last minute packages and even followed up with me the next day! Definitely my go to place now for UPS. Keep up the good work!

Travas Burrows

Needed 5 of the ups clear shipping label bags. They did not want to give them to me mad me go online and order them from ups

Breanna Sturgeleski

Not helpful!! And a $10 charge to use the computer to print something??? You cant be serious....

David Troy

Just dropped off packages a few times but quick, courteous service.

Tammy Jeffers

Very convenient and fast

kathryn wojtowicz

sucky!

Juan Solo