AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	35354 E Michigan Ave, Wayne, MI 48184, USA
Phone:	+1 734-729-0682
Site:	att.com
Rating:	4.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed

Location

Photos 69

Reviews 21

ygnacio martinez

I have encountered the worse AT&T experience these past couple of days! They do not know how to treat their loyal, longtime customers a good quality customer service. I was recently told by my providers that I was being charged for about 4 months for a phone I never had! After what took days and long phone conversations with about 5 different people from AT&T and even customer relations, I was finally told why I was being charged for something I never had in my possession. Apparently they lied to me, they gave me false information, and charged me for something I dont have. I guess they had a old manager that knew nothing about the place she worked and screwed me over. I was told that if I turned in my IPhone (gold) and paid what I had to upfront, I could be done and over with that phone, and can get a new phone which was a IPhone 6s. Apparently the old manager they had lost my trade in phone. I was told they do not know where it currently is and that somebody is currently using it! So I am paying for a phone that somebody else has, which is ridiculous. I then was told that they had also lied to me about my upgrade. They told me that I was eligible for an upgrade on my phone, but than was told my upgrade was actually for a different phone and was charged for it, they never even cared to share that information with me, and charge me for it anyway. This has been by far the worse encounter with them, and sad to say this was not the only bad encounter I have had with them. I am now in the process of trying to switch my companies. It truly is sad when you are lied to and disrespected for trying to figure out why you are paying for something you dont have in your possession. I repeat this has been the breaking point for me!!!! They have lost all my current and future services with them...

Moon Fyire

First off let me say that i have had AT&T in the past and was very happy with my service but today i was treated very unprofessionally. I took a friend to Wayne store to get new service and activate her new G6 which she purchased by mail and the man who greeted us was very rude and wouldnt listen to either of us. He only tried to sell her another $700 phone dismissing all her concerns and not listening at all. He was short with us and unprofessional. Long story short they lost her as a customer and MetoPCS on Wayne got a new customer.

Hayley Maguire

Rashad was awesome! We switched from Verizon to ATT and he made it a painless experience. He got us into the exact phones we wanted, helped us set everything up, and even set up an appointment for our home security. He is an absolute asset to the company!

Kelvin Buckner

Great level of customer service. These guys helped me switch from Sprint and save me some $ on home TV Internet and home security. The best part is only have 1 bill now and it takes care of everything. They have very friendly staff.

Ruth Clark

Customer service is excellent,, at this location. Ring a person who retire from Over 30 years of customer service this store and its employees are professional

Jennifer Meeks

Jacob was wonderful. He helped me transfer my content from phone to phone. I am completely satisfied with the service! I recommend you do business here!

rashad snayyan

Best customer service Ive had since Ive been with ATT. Love the staff. They are very knowledgeable and friendly. Defenetly recommend!

Brian Agnew

Was having connection problem with my tablet. Jacob was very helpful with resolving this issue for me. Very professional!

James Harley

Service is great. Jaob helped me set up my new tablet with everything that I requested. I recommend you do business here.

Alfred Brock

I go here for service and to purchase AT&T goods and services. They are fair and professional.

Douglas Patterson

My phone wasnt working n Jacob was very helpful man got me going no problems thanks att

Maria Fantroy

The guy did a good job help me out and I thank them my name is Maria fantroy