AT&T

AT&T, 37677 W 6 Mile Rd, Livonia, MI 48152, USA,

Category:	Cell Phone Store
Address:	37677 W 6 Mile Rd, Livonia, MI 48152, USA
Phone:	+1 734-462-1110
Site:	att.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–6PM

Location

Photos 12

Reviews 38

Mark Yarza

Poor customer service consider other options before going here. The warranty center really has no point except to divert people with problems away from the Att store and potential new customers. As I sat in the warranty center I watched 3 people come in the representative told each of them the same thing. Looked at the charging port and said "yup looks like you have a bent pin" cant do anything for you. What a joke. In my case they opted to agree something was wrong with my phone internally after about 30 seconds of diagnostics. Lol. Ok fine. I need a replacement phone. Oh but wait they dont carry that phone in stock. You have to call an order it. So att why dont you do this. Instead of having people drive all around town to resolve phone issues simply do this. Put a kiosk in your regular att store where people can simply come in and order a replacement phone. So I dont have to drive 40 minutes away for nothing and receive bad customer service. Seriously who hires these people they should all at least take a customer service training class.

Jill Greener

Sure changed my mind about this store. No one human EVER answers when you call the store number. I have been an AT&T customer for years, even back when it was Cingulair. I have been waiting on an iPhone 6 Plus that I ordered back in September when they came out, I still have not received it. It is not mid November!!!!!!!! WTF????? They make you use a credit card to pay the tax portion ($51) before they will ship it. Furthermore I was told in store when I ordered it the charge would only be $41. Makes no sense. Why can I not pay cash in the store like I always do? I do not like using credit cards. I go online to check my order status and it was cancelled. I now know why people go to Verizon and other places now, they do not get jerked around like this. How is it they never have the phone in stock either???? People were very friendly there when I have gone in but I am thinking very unknowledgeable at this point.

Katie Fitchpatrick

I have been a customer with AT&T over 6 years. I have always been happy up until this last time I went in to get my phone looked at. The person serving me did a "test" by calling the store phone because I was having an issue with static and the line going dead mid conversation. He calls the store, says "hello" then hangs up and tells me my phone is fine and if I wanted a new phone I need to get the money to buy a new one. Even though I had a warranty and insurance on my phone. I also told him my phone has been getting really hot when charging and he told me it doesnt matter unless it catches on fire. Quite dissapointed.

Barbara Gordon-Klavons Gordon-Klavons

Manager is arrogant. When my husband or myself asked a question he acted like we were bothering him. He Definately should not be in Customer Service. Most of the employees in the store had no idea what they were doing. Quite of bit of incorrect information. On a positive note, there was one employee (Steven Lewis) that really made an effort to try to win us over. I believe he saw how unhappy we were with the other individuals we dealt with and did everything he possibly do to give us good customer service.

Laura Lilli

Ricky the salesperson who helped us was totally knowledgeable, upbeat, pleasant etc. Porting 3 phone lines, upgrading service, buying a new phone, and getting the best value were seamless. Our transactions took us past closing time, and yet the staff remained pleasant and professional.

nachiket pendse

Extremely slow service... AT&T employees in store does not seem to care much about waiting customers..... Most of them are chatting among themselves... Look else where for a better customer experience.. No wonder why people choose Verizon over AT&T....

Gwendolyne Rios Dixon

Most of the employees there are rude. Theres a handful that are nice but the rest are mean.They treat you and talk to you like your a MORON. Not the way you should treat customers. If you want good service go to another store.

Ana Pancevska

The customer service at this store is very disappointing. Ive been an AT&T customer for years, have all the services they offer, and they seem less than interested in keeping my business. Very unfortunate.

Tim Kav

Ive been to this location a few times and I cringe when I have to go. The manager is terrible and customer service is atrocious. After visiting this store, I switched to Verizon same day

Virginia MçMahon

Staff in this store all greeted me when I walked in. They then helped me when my turn came. Ive been back three times and each time was a pleasant positive experience.

Katelyn Vines

Quianna was very helpful and patient when trying to get my phone number switched over to At&t. She was so nice. Gave me her personal number to call if I had any issues

ian fagan

this place has horrible service at&t either hired people too stupid or too lazy to answer the phones. i would rate this negative stars if it were possible

Anthony DiCicco

If you want to wait 45 minutes just to talk to anyone, then maybe this is not so bad for you. But my time is very limited and it is not acceptable to me.

Nina Schenk

This place is a total nightmare. The customer service is so awful and unhelpful. I wouldnt recommend a visit here total waste of your time.

A Private User

Great store, informed staff, and At&T service is great as long as you dont have an iPhone. No problems with service at all without one.

Kenny Coudret

Its nice that the service center is right next to the AT&T store really makes this a one stop shop for whatever you need from at&t

Beatrice Laughton

Been with this company 6yrs. But service just gets worse..person who helped me was nice but they havent resolved my problem.

Timothy Raabe

Friendly staff knowledgeable about the products that have and that dont try to sell you something you dont want .

Steve Carley

the two employees Ive worked with have been super nice and very knowledgeable. I like this location.