AT&T

AT&T, 13655 Hall Rd, Shelby Charter Township, MI 48315, USA,

Category:	Cell Phone Store
Address:	13655 Hall Rd, Shelby Charter Township, MI 48315, USA
Phone:	+1 586-566-8950
Site:	att.com
Rating:	3.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM 11AM–6PM

Location

Photos 13

Reviews 27

Mary Van Pamel

Awful customer service experience. My mother and I went into the store at 7 pm, the lady signing us in told us there was a 1 hour and 45 minute wait, and told us that we would receive a text when we were 3 away from being helped. We went to Outback to grab a bite to eat while waiting and received a text at 7:58. We paid our tab, got back to the store by 8:03, and the doors were locked. A rude woman walked over to the door after staring at us outside for over 3 minutes waiting and proceeded to talk to me through the doors closed instead of opening them. She advised us that the store closed at 8 and we would not be able to be helped that night. I proceeded to ask her why the lady signing us in told us at 7 pm there was a 1 hour and 45 minute wait knowing that the store closed in 1 hour. All the rude lady said was that shed "talk" to her and that we would not be able to be helped even though we got our text reminder 2 minutes to their close time. VERY RUDE staff members.

Aaron Ransom

Already wasted 3 hours on the phone with reps–not counting the wasted hours restoring my phone multiple times, reloading data and driving to this store–corporate cant communicate with their corporate stores and secure the zero wait time they promised. Would be great if AT&T service worked and didnt start throwing up invalid number messages when my business customers tried contacting me.

Melissa Morris

Was there for more than 3 hours and still didnt get information transferred from the phone I had to turn in. Lost all contacts messages etc..the female associate "helping" me was not knowledgeable and was clearly irritated that I was there doing a galaxy exchange

Rosalia Marie

I had a great experience at this store! Jay was the man who helped me and he was awesome! So helpful and cheerful. I came in to sign up for new service and he was great with answering all my questions. I recommend coming to this store and asking for Jay. thumb up

Paolo Rossi

Why cant you call this store? Why is there even a phone number if there is no way to connect you to a representative at this store, why the endless press 1 for this, 3 for this, only to not accomplish anything but infuriating a guest, WHY WHY WHY?!?!?!!?

David Slubowski

While the agents here are all great and super nice, the manager is a nightmare to work with. So much so that I ended up switching to Verizon. While this wasnt the only contributing factor to my switch, it was the one that pushed me over the edge.

Barry Lange

Great employees that really know nearly everything about the products offered. These hardworking union folk do a fabulous job and if you have the opportunity to choose an authorized retailer or this company owned store; pick the company store!

KELLI SMIECINSKI

Let me tell you about Jay! We had to adjust our plan, purchase two phones, pick out phone cases, and he put on screen protectors. He didnt use any sales pressure, he was incredibly patient, and he had us in and out in about 20 minutes!

Jesse Cumper

Wonderful experience, Michelle B. Helped me and the service was fantastic. She assisted all me needs and would refer her to all my family and friends. Ask for Michelle you wont regret it.

Ken Gray

Eric Schmidt is the laziest POS around. Completely lies and misleading. Surprised he was even a manager there. Just proves how poorly AT&T keeps an eye out on their employees.

Lora Franzem

They really helped me with my phone and they told me what phone to buy at Walmart so id have more memory I love my new phone they set it all up for me they are great

riskrunner42

Natalia was awesome! Great customer service, no wait AND my bill was lowered. Natalia was knowledgeable, not pushy. Very pleased with my visit today.

A Private User

They got done what I needed despite a few problems that I had with the phones at first. Nothing to complain about here.

Joseph Nicolai

Great customer service. Best 4G coverage. Great selection on devices. Customer service is best with AT&T I kid you not

John D.

Bring a book - all you do is wait and wait at this store. Terrible wait times means terrible customer service.

Amber lahaie

Always friendly and as fast as possible when I go in there! Make an appointment for even faster service

Kyle Baert

Tried calling multiple times throughout the day but never had anyone answer my call