Related: | hawthorne auto square reviews |
Category: | Electronics Store |
Address: | 32800 Concord Dr, Madison Heights, MI 48071, USA |
Phone: | +1 248-291-8400 |
Site: | microcenter.com |
Rating: | 4.4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
PE
Pete S.
First off, "1-star". Thats something I take very seriously. I am being as objective as possible. I have only ever given one other "1-star" review and it was a company that ended up going bankrupt soon thereafter. I would give it "1.5-stars" factoring in their selection, but thats not an option. Now onto my bullet point review (your experience may vary, but probably not): -More times than not, online orders are not picked, despite the promise of being ready in "18 Minutes". You can order something and 2 days later it still wont be ready. I cant recall how many times this has happened to me. This is primarily the reason I stopped shopping here a year ago, but I gave them another chance when they--once again--failed miserably. I am done now. -The store is a bonafide disaster area. Literally. I think it could qualify for FEMA assistance. And perhaps this is one of the contributing factors to orders being lost. Its a complete mess. I dont know how long its been since Madison Heights Fire Chief Greg Lelito has done a walkthrough (probably the last time corporate has walked through, so a decade?), but I think that would be prudent. -Commissioned sales people. Okay, thats fine. I understand the model. Many years ago I was commissioned at Circuit City. But when they forceably put their sticker on products that you already had and they were of no help with, its out of control. I have had a cart full of items I chose myself, had employees come up to me and "ask" if I needed "help", and then proceed to "tag" all of my products so they would get the commission. Yes, nearly every time. I have about 25 commission tags on my office door that I peeled off prior to the checkout. If they helped, yes -- they deserve it. But more often that not, they dont, and even then, I end up teaching them. Who are these kids? They know nothing of applied technology management. -Inattentive management. In my most recent (and final) experience, the store manager directly witnessed three people failing to locate my never-picked online order of a PC and 4K TV. She offered no comment, no remedy, and was only focused on getting people out of the now closing store. -Insane customer service lines. It doesnt matter when you go, if you have a problem (and I have had a LOT of problems with their products), you will wait. And wait. And wait. Dont even plan on being anywhere after you go there, you will not make it. So yes, while the concept and selection is good (and they are, unfortunately, one of the only local purveyors of certain commodities), and I have spent tens of thousands there in the past (personally and through my job as a Tech. Director), I refuse to do it anymore. I order a product, arrive with cash in hand, and they fail to deliver. Best Buy is not perfect, but when you order a product, its ready for you. Lines are reasonable. Management is attentive. The store is clean and orderly. And in reality, the prices are similar if not better overall. I give them my money and they give me my merchandise. Simple. Is that too much to ask? Am I being unreasonable? Now Ive been to other Micro Center stores. They arent all like this. But this Madison Heights store, by all means, is a very poor, lackluster example of this concept and proof positive that the chain just doesnt care about what goes on here. Too bad. I remember when this building was a movie theatre. It was better as a movie theatre.
ST
Steven Childs
I could have saved money had I been informed that Windows 10 had less compatibility issues than most newly released operating systems. If my best interests were at heart, this information would have been shared with me, instead I spent an extra $200 unnecessarily, I dont appreciate being hustled, as I felt I was - several times, while I was looking at the screen as she scrolled through to find a cheaper unit that had Win7, I saw at least 5 Win7 models and she said there was no Win7 models and left the page, all of the units were under $700. These types of sales tactics are cheap, and hurt your brand, I do not enjoy shopping at your store at all. Further, I do not actually know anyone who likes to shop there - the only reason I left spending $1,100 was because the model I got wasnt cheaper on Amazon or NewEgg. I should have gotten my own commission, as I wasnt sold, I was swindled. Also, Im very disappointed at this survey they sent me (online) as well, the questions are leading, and far too black and white to obtain an accurate sampling of my service. If I ask you if your favorite color is black and the option is "Yes, or No," what did you find out? Simply that my favorite color is not black... Did she help me? Yes, but only because I couldnt go get my own unit from the stockroom. Was she knowledgeable, yes, but I knew more. I also dont appreciate the entire shopping experience at Microcenter, I feel its a dangerous store to walk into, constantly on guard from sales people, if you walk the wrong way displays can fall on you - god help us all if there is a fire - the line was terrible; long, and several people in line were called before the last person left, which caused jumbled sub-lines and made the entire thing just horrible. I was helped by one sales rep momentarily, when he could not sell me a non-clearanced computer (for whatever reason), he mumbled "that sucked," under his breath as I walked away. Was he helpful, yes, was he knowledgeable, absolutely not. As I write this feedback, Im being reminded of the horrible experience at your store, and Im getting increasingly more likely to return the unit I bought, and proverbially stand on roof-tops and tell the world of the atrociousness of Microcenter.
SA
Samir Zoura
I bought an iPad charger with a 2 year warranty and was told by the cashier that I didn’t have to keep a copy of the receipt if something went wrong with the charger because they supposedly store your info in the computer. A month later the charger wasnt working and when I went to exchange it I had to wait a 1/2 hour in a line up and there were only 2 people a head of me. In the mean time people kept interfering and coming out of nowhere butting in line. There was only one attendant there with the operations manger, by the name of Reem Hattar, just standing there chewing gum and looking over the shoulder of her subordinate while the line up got bigger and bigger. I walked up to the other counter where they do repairs and there was no one there, the guy operating the counter looked very tired and almost asleep, I asked if he could help but refused and pointed me to the exchange / return counter. Finally the operations manger decided to help a half our later and when I was being served she couldnt find my info in the computer, even though I provided her with all the addresses I could think of. Someone obviously put the wrong address or the operations manager; Reem Hattar, didn’t really want to offer much help. I was very frustrated and mad at the level of service there. The manager was very rude an unprofessional in handling the transaction especially coming from a manger who was standing there doing nothing while there were at least eight people in line and the line was getting longer and longer. I demanded that she does something about it but she refused and out of nowhere said “I’m Arabic you know”. I told her I don’t care if you’re Japanese, it doesn’t make a difference to me, I need this charger exchanged. She was completely rude, offensive and unprofessional. When I asked her for her business card she claimed she didn’t have any and she put her hand over her name trying to hide it when I told her to write it down because she said we can’t give our last name out to people. The incident took place Sunday Jan. 18 at about 4:30 pm at the Madison Heights location.