GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	3495 E West Maple Rd, Commerce Charter Twp, MI 48390, USA
Phone:	+1 248-859-5787
Site:	gowireless.com
Rating:	4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 12

Reviews 10

Voice of Reason

If youre just buying a phone, this store is fine. God forbid you run into a problem though. Manager Mario is completely useless; cant remember anything past 5 minutes. Went in to reduce phone bill as Im a single mom who just lost my child support. Funny how their unlimited, reduced rate plans somehow dont apply to you once you ask for it. In course of conversation, Mario talked me into going with DISH network through Verizon at an advertised rate of $40 (pamlet in plain view on counter). Something got screwed up on his end. I noticed day before install that order printout said "no DVR". Called Mario, said it was fine, his end was correct. DISH showed up April 4 with no DVR. Called Mario, said hed fix. David at store immediately resolved DVR switch. I also had no channels except local and shopping channels, NOT FLEX PACK ordered for $40, David said Mario needed to deal with that. Waited a week for Mario to fix but no return call. Finally called DISH myself and explained situation. Stations ordered in original order appeared within 15 minutes. Assumed end of story. Unfortunately, my $40 a month bill went up to $70 without explanation and was automatically withdrawn from my account. Called Mario who promised he would deal with. Week week went by, no call from him so had to drive up to store, 20 minutes away. Mario did call DISH in front of me, getting useless foreign people who lied about me agreeing to things Id never even been informed of. Again Mario said hed continue working on but a week later, nothing. Oh, on top of that, my Verizon tablet died for no apparent reason, had to replace. Not only am I stuck with paying $10 line charge on a defective tablet, they stuck me with a $40 access fee I cant afford.

Bahaa Qasawa

Mario and his staff have been great every time I have needed anything related to my Verizon account, including accessories for my cell phones. Mario has even stayed after hours to assist me in activating my cell phone. I appreciate their assistance and recommend this store that needs help with anything Verizon.

Lorraine Lotzoff

I went to this Verizon store with my new I 7 ! Mario is amazing and very knowledgeable! I thought my pictures were lost. I even called Apple and they told me they were gone. It took Mario less than a minute and I got them all back! You have a gem in Mario and the store! Lorraine Lotzoff

Marty Merrill

The people at this store are the best regarding customer service. Lucas helped me and actually gave me a wonderful deal! Boss man Mario was very accommodating. Friendly, sincere customer service AND it was not a mob scene like some of the Verizon stores. Its my new favorite store!

Zachary Yaro

Went during the hours printed on the door, and it was closed. If the store is going to be closed on a given day, it would be nice to have any indicator of that.

Rony Elia

Best Verizon location ever! They always have the best deals, very respectful and they help you setup your phone to what you need! This is the place to go!

David Ross

Truely one of the best customer service experience in a long time, Great manager and excellent staff!

Eric Johnson

It was a long wait, but it was only 1 employee there, however he was prompted when it was my turn.

Max Mikles

Long wait. Only one person there. Not an official VZW corporate store.

Sam Kumming

Not so bad