Famous Footwear

Reviews 6

JO

Josh Lyon

Terrible experience. My wife bought me a pair of Sperry Topsiders from here in December (three months ago) for a christmas present for our cruise. We went on the seven day cruise in January and thats the only time Ive ever worn these shoes. Seven days. The soles are pretty torn up and clearly wont last much longer before the shoes are unserviceable. I took them to the store today to show them the issue, the manager talked to me and there seemed to be some confusion. She seemed to think we had purchased the shoes LAST December because I was describing wearing them on the boat, she thought I met I wore them last summer and insisted that we probably bought them two christmas ago. Miscommunication aside, I finally flat out said "I just dont think its right that these shoes didnt last seven days, is that normal?" to which she replied "Yes, thats normal." and made it clear she wouldnt help me. She was also very rude and dismissive, as if she was irritated at me for having an issue with my defective shoe. I was encouraged to buy a $20 set of inserts that felt odd and uncomfortable. I declined. On the way home I called sperry customer service and informed them of the situation. They told me that their shoes should always last at the very least one year and that I clearly received a defective pair. They also told me that they have received many complaints about this particular store and that this store has a reputation of being difficult when customers try to return defective products. Buying defective shoes is not why I am upset at this store. A defective product is bound to sneak its way past inspection during mass production. But that the smug manager treated me so dismissively and rudely was absolutely unacceptable. That she would outright say that a pair of shoes are not expected to last a summer, let alone seven days is frankly bullshit and shows either a willingness to lie to customers who annoy her or a staggering amount of incompetence. I will never be returning to this store. Sperry, however, had excellent customer service and offered to pay for the return shipping and replace my shoes at no cost. Attached is a picture that the manager implied is normal for a shoe thats been worn for such an absurdly short period of time.

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A

A Private User

Rude and I will never set in that store again I had took my daughters there in a spare of the moment shopping trip to get them some new school dress shoes, I had preciously bought their tennisshoes there for Christmas which the same man was working when I had purchased them, they had the shoes the got for Christmas on which they have only worn twice due to the fact that they go to a private school which has a strict dress code and they cant wear the ones I purchased for Christmas daily, the rudeness come in by the fact that the man followed my children around as if they were stealing and when I went to the register to pay the man that rang me up was extremely obvious pointing at me to his coworker with two fingers and nodding his head .I have never stolen anything from anyone nor would I ever. This place has lost my business for good and I hope other people that shop there are treated with more respect than I and my family was.

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DE

Deborah Abodunrin

I come here to get shoes and I mostly see this one worker named Barb. I think. She is very helpful especially when the kids are always saying they want to buy things she always helps in coupons situations and give us good deals. She is the one I see you actually does that every time we come. Although when we look for bigger sizes they never have it Barbs amazing extra hard work tops it off.

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AS

Ashbash Robinson

Very helpful staff, generally quick service. Dont always have sizes in Stock but will find it for you somehow!

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KE

Kelly Shouse

Big selection to choose from

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DE

Denise Stephenson

Good

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