AT&T

AT&T, 42633 Ford Rd, Canton, MI 48187, USA,

Category:	Cell Phone Store
Address:	42633 Ford Rd, Canton, MI 48187, USA
Phone:	+1 734-981-2107
Site:	att.com
Rating:	3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 26

Reviews 7

Bryan White

Its rare that I write a review, but was extremely bothered with my experience at this store. When walking in I was met with a very nice (new) sales associate and a couple others who couldnt help due to my account being commercial. She walked over to the Manager (I believe her name was Ashley). The Manager sat there with a disgusted/annoyed look on her face while pulling up the account and wouldnt address me directly, she simply relayed to the associate that I couldnt pick up the phone because I wasnt on the list.. Mind you I was the ONLY customer in the store and was standing 2 feet in front of her face yet she couldnt look my way or politely address the situation. Turned out I couldnt pick up the phone due to not being an authorized company rep, which I can totally understand, except for the fact that the email I received simply stated Id need to bring an ID in to pick up the phone and that Id be allowed to pick it up. When questioning her about the email she continued to increase her annoyance with me and was very condescending. Continued to very rudely say "youre not on the list" and shrugged her shoulders with the same disgusted look on her face. Luckily a nice gentleman stepped in and thoroughly explained the situation to me in a professional manner and treated me like an actual human being. I thanked him for his courtesy and sent an authorized Rep from our company back to pick up the phone. Managers probably should be the people that set the example of how good customer service works. In this case it was quite the opposite. Not sure how this lady is a manager. If you choose to go to this store steer clear of this lady. I sure hope she isnt responsible for training others in this store. Hopefully she reads this and learns how not to treat customers in the future. Again, cant say enough about the others working in the store at the same time as they were very friendly and professional.

Don Petrere

When walking in your met at the door with someone to help. This time it was the manager and told us we are #3 to be waited on. As we waited we had to listen to employees screaming some type of noise and loud behavior while they waited on people. When help came to us (Kerri) couldnt have been nicer and very knowledgeable about the product. She was great and how she put up with this circus like enviornment I dont know. Her poise was outstanding. With all the other employees making noise (as a group sometimes) it was at times we couldnt hear her from across the table and the manager didnt do nothing to calm the childness behavior. Other then Kerri most employees dress code was lacking. They looked like (male/female) they just came in from a softball game and put on name badge. Kerri was dressed to meet the pubilc and it showed. After of 50 years of dealing with the public as a supervisor, manager and Executive Director most of this staff would have been sent home and Id have locked the door and put a sign on it until they came back dressed to meet customers. Thank goodness Kerri waited on us for had it been anyone else with this type of display wed have walked out. Kerri just might be the saving grace for this store. Thanks Kerri your tops.

Sonia Wills

This is worse At&t store EVER!!! When you have an Area Manager ( which I didnt know at the time) to hang up on you for asking for the store manager because of the horrible service that was rendered the day before. Isaiah A.M didnt even know the reason for my call and when I requested an store manger Isaiah kept asking " What can I help you with?" I then asked "Are you the store manager?" he Isaiah said "no". I then said I need to speak with the "Store Manager" that when Isaiah hung up on me. That was sooooo unprofessional of an Area Manager!!! So I called back CSR Fannie answered I then ask to speak to the SM and she proceeded to ask how may she help and can I ask what happen? I told Fannie no I rather keep her out of it and speak to the SM. Thats when Nathan SM came to the phone and I found out that Isaiah was an Area Manager. I explained to Nathan what happened and he apologized for Isaiah rude behavior in which I told Nathan thank you but Isaiah needs to apologize not him. So dont go to the Canton At&t store for good customer service because your not going to get it!!

Mike Seiler

Worst customer experience. Went in to add a third line to our plan. Registered with the lady at the entrance when I walked in. Thirty minutes later get called. Sales person introduced herself and said, "Oh, I dont have a table" and left to go to the back room. 5 minutes later returned. Pulled up my account and said I couldnt add a line since it was in my wifes name. Then compared AT&T to a bank. Started lecturing me. In the past they have called my wife, verified her SSN etc. and was able to do it. Not this time and I got a lecture too. 42 minutes of my life wasted and rude. They could have caught it at the entrance when getting why I was there, be prepared, and be nice and professional during the discussion. After 22 years as a loyal customer, one horrible experience and I am switching to Verizon. If you like AT&T, go to a different store because they may actually get you to leave the store to go a mile away and switch providers.

A Private User

DANGER! Sales sharks allowed to operate in this ATT location. My wife has wanted an iphone for several months I signed up at the Southfield store. They advised me this ATT store would help her copy her contacts into the iphone, answer questions. As it is closer to home she went. All the service rep wanted to do was sell her new phone plans (ours was 1 week old) and when he determined she was not going to buy more he said he was busy and for her to leave and come back another time! She did exchange her $35 iphone case for a $50 one - he charged her $31.67 to do so. He claims a $15 credit will appear on our bill. Still overcharged $1.67 assuming he was 100% correct about the credit. Since when do you have to pay to exchange an item and wait for a credit.

Yohei Shimazaki

This store uses shady selling method to make their new plans look cheaper than what it really costs. Heres what happened: Sales associate tried to sell me the Next plan, and showed me how much Next will cost with equivalent/better service plan. Little did I know that he removed my legacy World Connect plan, which makes the monthly fee look cheaper, but ends up costing hundreds when I make international calls. I got a surprise bill showing international calls at the full rate on my bill. Now, I owe AT&T hundreds on international calls, and lost out on the legacy World Connect cost. If you go to this AT&T store, watch out for the old, fat hippie pushing the Next plan.

Indiya Swift

Terrible customer service. Im not one to write reviews on anything, but I left the store in such disgust. I was unsure if I wanted to come to this location in the first place because I saw bad reviews, but I was in the area so I went anyway. I was greeted by Andrea who looked as if she didnt want to be there in the first place was rude. My whole point in coming was to get my phone switched from sprint to att b/c everyone on my plan had already did the same. She questioned everything I was telling her in the rudest tone so of course I was rude back. Got the person whose account Im on on the phone and she was not helpful AND rude. I asked for my phone back and left.