Brighton Ford

Reviews 3

KE

Kellie Cronin

Ive waited about three weeks to write this review.....I wanted to give Brighton Ford a chance to "make it right". Im sad and upset to say that didnt happen. I lease a new Ford Edge from Brighton Ford. This was the third time I have purchased a vehicle from the same sales associate at Brighton Ford. I have to say truthfully that I was very happy when I left Brighton Ford with my new Edge. Thats where the happy story ends and the problems begin. The next day I went to try and start my Edge and it wouldnt start. I waited a couple minutes and tried agiain and it started. This issue happen at least 5 times over the next couple days. But that isnt the worst of it. A couple days later, I was on my way home on a very busy 696, I pressed on the gas and nothing happen absolutely nothing. I was able to pull over. I turned the car off and waited. I turned the car back on and tested the gas. It seemed to be back to normal. The very next morning it happen again. Ok, now I was really scared!! I immediately called my sale associate. He called me back a little after 9am. He told me that there was nothing he could do for me do to the fact that I was in Ann Arbor and he was in Brighton. He said to take my vehicle to the nearest Ford dealer. "Wait what??????" He also reminded me that I was given a package where I could rent a car for $35 a day if needed. "What the.....????" I was shocked. This is a huge safety issue!!!!! I was waitting for him to care. I was waiting for him to say " Bring the car back ASAP, well give you a car to use while we fix your new Edge". Neither of those things happen. I was able to get my car into Briarwood Ford the next day and was thankfully able to use a relatives vehicle during that time. Briarwood Ford had my Edge for a week and couldnt figure out the issue. Extremely upset my husband called the Brighton Ford sales associate who proceeded to tell my husband there must have been some miscommunication. He would be happy to have his service people look at the car and give me a loaner. "Miscommunication" my butt!!!! I picked my Edge from Briarwood Ford and drove it up to Brighton Ford. To make a long story short Brighton Ford also had my Edge for 5 days. They couldnt find the issue either. During that time I talked to the new sales manager at Brighton Ford. I expressed my concern about my safety with this new Edge. He didnt seem to care at all. He was very rude and basically told me that the papers are signed and its my issue now. I couldnt believe. I do have to say that the service manager and service team members were nice and seemed to be the only ones who really cared. One of the service members suggested I call Ford Motor company and start a case with them. Which I have. Its now almost a month later and my car is now back at a different dealer because I do not want to deal with Brighton Ford ever again. I have only been able to drive my Edge for about 6 days. Of those 6 days, I only had one day were there wasnt some issue with the car. This has been the most frustrating new car experience I have ever had. No one in the new sales division at Brighton Ford or Ford Motor company seem to care about me or my families safety. I have been a very loyal Ford customer for about 25 years. The first car I bought after college was a Ford. I have been buying or leasing Ford vehicles ever since. I dont understand why they( Brighton Ford and/or Ford Motor Company) arent willing to stand behind there product. I dont understand why given the fact that the problem with the vehicle started immediately why cant they just "exchange" the car for another Edge that (cross our fingers) doesnt have this issue. Yes, I know there is paperwork involved, Im sure they might have to jump thru some hoops and maybe they (Brighton Ford) might loose a little money in the deal but..... Isnt the safety of their loyal customers important to Brighton Ford. From my experience, I would strongly say NO!

JI

Jillian Winiarski

One star for "Hated it" pretty much sums up my experience at Brighton Ford. I had previously test driven every car I wanted to look at and the Ford Fusion fulfilled every desire that I wanted in a car. I found one online at Brighton that had almost every spec. I wanted. I showed up, met Donald Stockel, and pointed out exactly what car I wanted. I had to wait until Monday because I choose a different color. I met with Sherry, the financial manager and filled out all the paperwork for the car. I specifically told her that my father needed to be on the title, because this was my first car out of college and I wanted to stay on my parents insurance. Ok. Later the next week they hadn’t called, so I called Donald and he was rude and called me impatient for calling. The car came in and I went to pick it up. The paperwork they brought out had the wrong VIN on it, so they had to redo it. Okay, paperwork redone – but then the next set of paperwork they forgot to put my down payment in. So a new set was drawn up. My father’s information wasn’t on any paper work, and we reminded them again, he needed to be on the title. Ok, they took his license and had him sign a paper and they said that was all he had to do. Three sets of paperwork later I had my car, which by the way , I LOVE. So happy with the car. Only positive in this long story. A week later I get the title in the mail, AND MY FATHER WAS NOT ON IT! I call Donald and he never answers, so I call the sales manager and he informs me that Donald doesn’t work there anymore! I get transferred to Sherry and she tells me the only thing I can do now is refinance my loan because in order to get my father on the title he needs to be on the loan! Nothing of this was spoken to us the first three times the paperwork was done. We go through the process of refinancing and then the bank tells me I’ll be losing the $800 gap insurance that Sherry sold me! So I call and demand a refund, and she says no problem, come in and just sign a paper, you’ll have the refund check in three weeks. Four weeks goes by and I call asking where my check is, and she tells me it was processed and they had a lot of gap cancellations that month so it is taking a bit longer, but I’ll get it so. Four weeks later it finally came in the mail. The bank sold me gap insurance for $300, dealership was a total scam. This dealership has no business ethics at all. Donald blamed Sherry the whole time and bad mouthed her behind her back to us. Horrible business and made my HATE my first car buying experience.

T

T S

I must say I HAVE to laugh when I see responses from the owner stating “customer satisfaction is our number one priority!” HAHA! Let’s get this straight. We ALL know car salesman are anything but trustworthy individuals. However, I have bought MANY cars from MANY different dealerships across the country and I have NEVER come across one just as crooked as @brightonford @brightonfordmi. Todd was our salesman in used cars, @adammckimmy also became involved, ultimately making the decision not to help us and the owner backed him. We were CONNED into believing we were getting an extended warranty on our vehicle we bought from them. They said it was “included in the price.” When they put the paperwork in front of us, we quickly realized something wasn’t right. The price at the top wasn’t the price we agreed on. Todd said that’s because some of the numbers below roll up into that number, so we were really getting it for what we agreed on. For SOME reason, we fell for it. When we got home, I realized NONE of the numbers rolled up, but of course down. Rather than the extended warranty be included in the deal, they tacked on an extra $2350!!! Talk about a CROOKED stealership! I went back the very next morning to confront them. They said “we would never lie, we would never lie. We aren’t like that here.” THEY LIED…. THEY STRAIGHT UP LIED! adam kept saying things like "no he (todd) never said that" and "todd never told you hed do that." Yet, he was sitting in an office 20 feet away with glass separating us. HA! We were going to pursue the amount in court. They immediately hired an attorney. CUSTOMER SERVICE??? LOOOOOOOL! WE WANTED TO SUPPORT LOCAL AND ENDED UP A TERRIBLE MISTAKE!!! IF WE CAN PREVENT EVEN A FEW PEOPLE FROM BUYING A VEHICLE HERE, WE WILL BE HAPPY. STAY AWAY FROM THIS STEALERSHIP AT ALL COSTS!!! BRING YOUR MONEY ELSEWHERE! TRUST ME! YOU’LL BE HAPPY YOU DID! Note: We took them to small claims. They referred us civil court due to the nature of the claim. We never even went to civil court because it wasnt enough money worth hiring an attorney. We did file but RATHER than the "CUSTOMER SERVICE" that they talk about, they hired an attorney instead! Great "customer service!" We never actually went to court. So, there they go lying again.... the court didnt actually DEEM anything. Again, think of the customer service, people. Thank you for taking the time to read and consider.