Gross Electric, Inc.

Category:	Lighting Store
Address:	2232 S Industrial Hwy, Ann Arbor, MI 48104, USA
Phone:	+1 734-665-8676
Site:	grosselectric.com
Rating:	3.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed

Location

Photos 94

Reviews 16

Judith Staley

Very frustrated with this store. Have been trying for 2 weeks to get a tool to remove blades from our Minka fan so we can get it down since we cannot remove the globe with it up. Right now, neither the fan or light are working. We misplaced the original tool and called Gross to try to get a replacement. They said they would call Minka. They never called and then said they didnt think there was such a tool and when we insisted there was (it was in the paperwork that came with the fan) they called Minka and found out there was a tool and said they would have Minka send one to them and we could pick it up at their store. Called back after over a week and they couldnt find the order (had our last name spelled wrong) and questioned if we had actually purchased the fan there (we did)! So now, over two week later, we are still without a working fan (and much worse, no light in the small kitchen). I thought I was going to a reputable place (instead of big box store). Very unhappy with this store and their terrible customer service. Update on my review . . tool came in today. Went in there to pick it up after woman from Gross called me to say it was in (hmm after I complained on here). She asked me why we needed to take the blades off to remove the fan and I said my son was disabled and it was too hard for him to try to remove the fan with the blades still on. She said oh, ok. HOWEVER, when we went to pick them up at the store we were at the counter and this same woman that I talked to on the phone (large woman with spiky red hair) was on a phone call with someone (higher up I assume) and was talking loudly about our phone conversation. I know she was talking about my discussion with her on the phone because she repeated verbatim what I had said to her. She said that she couldnt understand why we couldnt get the fan down with the blades still on and mentioned that I had said my son was "challenged". She also said we should called Minka first, even though they said to go back to your original vendor for replacement parts. This was said loud enough so anyone could hear. I will never purchase from them again!. Why is anyone in the middle of the store on a phone talking about a customer? AND we were asked continually if we had purchased from this store, not just once. Also asked if we had spelled our name right???? This is not good customer service, it is deplorable.

A Private User

Dont go! I run a small business and I dont know how this place stays open. I needed help replacing a lamp shade and stopped at Gross Electric thinking they could help me. I cant explain how frustrating it was to look upon several employees too busy to help me because they were entirely too busy talking about which girl "The Bachelor" would choose. Although the dodo birds eventually told me my task was "impossible" I thought I would get a second opinion and headed to Top of the Lamp. Within minutes of walking into Top of the Lamp, I had my shade ordered and paid for, and was headed out the door. I cant imagine I will ever go to Gross Electric again.

Snider Electric

Gross Electric has been very helpful to me in my work and projects! Pam at Gross Electric has been so friendly and goes above and beyond to find the right fixtures at the right cost for all our projects here at Snider Electric, LLC. All the staff at Gross Electric are friendly and a complete joy to talk to and work with! The showroom at the Ann Arbor location is beautiful, and it is amazing to walk into a work place and see smiles brighter than the actual product. Keep up the great work!! I would recommend Gross Electric to anyone looking to light up their homes! Just talk to Pam!! :)

Caren S

I love Gross Electric!! Their staff is so friendly and helpful! We worked with Pam to select lighting for our new house and she made it so fun. She quickly picked up on what we liked and steered us toward those types of items. She came out to our home and checked that what we selected would be appropriate for the amount of light we needed, and made a great alternative suggestion when she could tell that one light fixture wouldnt be enough light for our stairway. We went back last year to select lighting for our patio. Love it!! Thanks PAM!!

Barbara Kilbourn

I worked with a great team at Gross Electric. Pam was very helpful and knowledgeable in planning and choosing lighting for my new kitchen. Al made sure all of my new lighting hung just right. And Rochelle gave great advice about choosing cabinet hardware. Everyone worked to be sure I was 100% satisfied.

Peter W. Meek

Light fixtures, lamps, electrical supplies (in the back). Always willing to research a special lamp (we have over 50 different kinds of lightbulbs in our house) and get it. (I reserve 5 stars for once-in-a-lifetime items. 4 stars is a rave review from me.)

A Private User

The sales woman stopped helping us and walked away after we didnt show interest in the only two suggestions she gave us. She said, "well, keep looking", and when I turned around to ask her something, she was gone. We will not go to Gross Electric again.

Ann Arbor

Weve used Gross for two large renovation projects at our business, as well as numerous projects over the years. Pam has gone above and beyond to find the right lighting for our patient areas. What a huge improvement! We cant thank you enough.

M. Singleton

Good lighting selections ,knowledgeable staff,great for both wholesale and retail customers as well as contractors.lightbulbs galore available. Buy one or a case!

Billy Hass

Greeted by a lady who helped me find what I was looking for. Excellent inventory and on-site electirican. They also do design consultation, neat!

Amy Wells

Super fancy lamps, and theyll recycle your old florescent tube light bulbs for you.

Dean Klepaczyk

Very good source for lights, indoor hardware, and general election supplies.

Mike Bloomfield

Great people know their stuff really well for low voltage

Steven Silva

Nice products with great quality But they are pricey

Vince Peters

Quality products offered by an expert staff.