Lazboy Comfort Studio

Category:	Furniture Store
Address:	1299 Riverdale St, West Springfield, MA 01089, USA
Phone:	+1 413-732-7317
Site:	lazboyfurniturestudio.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–5PM 12–5PM

Location

Photos 100

Reviews 5

A Private User

I purchased a Lazy boy loveseat recliner for $1400. When I was called and told that it was in and ready for pickup I explained that I would need them to load it into my truck, and I would have help to unload it at my home. I told them I would be there on Sunday afternoon to pick it up. When I arrived on Sunday I was rudely told by the saleswoman that the warehouse person had called in sick and the only other person who could load it was with customers. I explained that I had been told that someone would load it for me she said if I wanted to take it I would have to help load it. I asked her how much it weighed, she pointed at the floor model and said same as that one. The person who was with a customer finally finished and the woman again told me, rather rudely, that if I wanted my furniture I would have to help load it. I paid the balance on the loveseat and she handed me my receipt, snottily said down the drive between here and the donut shop, and that was it. No thank you for your business", no "have a good day, nothing. The worker and I loaded the loveseat into the back of the truck and I was on my way. It turned out that it wasnt extremely heavy, but the fact of the matter was that I drove all the way down to West Springfield under the assumption that it would be loaded for me. They never called to tell me the warehouse man wasnt in so I could have the option of finding someone to help me. I contacted the owner, Kevin Pernice via Linkdin and he contacted me the next day. I told him what I had experienced and he basically shrugged his shoulders, gave a half-a**ed apology and said the employee was having a bad day. I wasnt looking to get anything out of the complaint other than to make him aware of the situation but he never asked me what he could do to make it right. A bad business move if you ask me. When we first went in to shop for the loveseat there was trash, food and drink containers scattered everywhere. It wasnt a pleasant buying experience at all and we DEFINITELY wont be returning in the future

Katherine Brady

Just to let you know it took me a bit to find this review area, your webpage is down and I kept getting error messages saying could not find web page. You may want to have your tech people check into it. Anyway, I have had a great experience with the Lazyboy Comfort Studio in West Springfield. Weve had Lazy boy chairs all my life. I had to return an item due to my hip surgery because the chair was very painful to sit in. It would be great for someone who needs a lift chair, but for some reason it hurt to sit in this one. So they gave me a store credit and Alex was very pleasant to work with. He was completely understanding to my needs and the pain I was in. He didnt pressure me to hurry up and choose a new chair to replace the lift one, but told me to please take my time and be sure it is comfy for me. I found one and am very pleased with our exchange. We were able to take it away today!! I was very happy about that. I would tell anyone who needs a lift chair, or a recliner, go see Alex and the rest of the crew. They really do have your best interests at heart. I also wanted to add a side note, my mom is in her mid 70s and has been dealing with an old lazyboy that was falling apart. My sister took her to see the crew in West Springfield and she was treated very nicely and she adores her new chair. She was very happy. Please give this little store your business, and even though some prices may be a bit above the guy on the other side of town, they are all made in America (USA) and are well worth the few extra bucks you have to pay. I know I am one happy woman. Thanks again Alex. Ill be back in the future for the hubbys chair.

Sal Amedeo

We purchased a sofa from here and the cushion wore out in less than a month. I talked with the owner and he said he would only honor the warranty. We expressed how disappointed we were with the quality of the sofa and asked if we could get a refund ,or could we at least pick something out of better quality and pay the difference. He was very not willing to do that or anything but honor the warranty. I tried to convince him how unhappy we were,and very disappointed, but he did not care. He was also a very arrogant,and did not care at all how unhappy we were. This is poor business practice. The owner of a store does not, and will not do something to make his customers happy. Please do not shop there. You will regret it!. read the other reviews about this place,i know i should have done have. No stars and sub ZERO for the OWNER of this place. Had to give it one star in order to post this. BTW..the sofa is a Southern Motion brand. Just a few words to let you know how things turned out with the store owner. The following day the owner called me and was very nice to me, i was quite surprised to receive this call. Anyway, hedid apologize and made me an offer to come in and pick out anything in the store and we could just pay any difference in price. My wife an i picked out something better and paid the difference. However we have to wait 6-8 weeks before it comes in, this would leave us without a sofa. He offered to leave the damaged one at our home until the new one came in. Also, he is not going to charge for pickup or delivery. Problem solved, Thank You...

Chelsea Tomasini

I recently bought my furniture there, cost me almost $1800 for a love seat and a sofa. I picked a color off of the swatch and it was brownish (tobacco). I waited 5 weeks to get it as planned, and had already painted my living room for this couch. As soon as I got the couch it was completely green. there was absolutely no brown. I brought a cushion to the store and compared it to the swatch and could clearly tell the difference. The lady told me there was nothing she could do there was nothing wrong. I told her I wanted to return it and she told me I would have to pay a 30% restocking fee and it only said on their policy cancelled orders (in which I didnt cancel its not what I ordered) was a restocking fee. On the sheet next to it, it said return in 3 days from pickup and get store credit or money back. She completely lied, and replied with "dont kill the messenger I am just a sales person". As soon as she said that I said well let me talk to your manager and she replied I am the manager. I had to walk away from her, because she was a liar. The lady is a shady person, this was the worse service and store. Do not recommend!

Dina Stander

I shopped for a recliner at 4 other local stores, tried as many as forty models, and came here last. Prices here are comparable to other local furniture retailers and even to the famous discount furniture place up the road. I was looking for a chair to take home, not placing an order. My budget is modest and I wanted the best quality my money could buy so I looked every where, including Amazon, before making a final decision. I found a roomy and comfortable memory foam LaZBoy rocking recliner that came in, after taxes, $70 lower than my limit, although it is much nicer and sturdier than any thing else I saw in my budget range at other stores. I had to make do with a color I might not prefer but I am very happy with the quality of the chair, the lifetime warranty on mechanism parts, and my overall experience in the store. I spent almost an hour trying out different chairs and chatting with Judy, the sales person. She was friendly, informative, and accommodating. I never felt pressured. The chair was loaded by another sales person into the back of my car and I left a very happy shopper.