GameStop

Category:	Video Game Store
Address:	935 Riverdale St, West Springfield, MA 01089, USA
Phone:	+1 413-732-9188
Site:	gamestop.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 14

Reviews 8

Mike Tower

Purchased the xbox one elite gaming bundle for 500.00 Got it home and opened it to find there was no plastic wrap around the unit itself and the cords were not in plastic bags, just twist tied together. I connected the unit as I was anxious to try the new controller. I have small thumbs and even the smallest size thumbsticks were awkward for me to use. The 500 was for a 1 T.B. console and Elite controller. Thats it, no connect or games. I called the store to ask them if I could return it in the morning and was told no. The sales boy on the phone acted.as though I was foolish for suggesting I be able to return a product I am unsatisfied with. Over the last year I have purchased 2 xbox ones and a 300 pair of Turtle Beach headphones from this same store. Today was the last time I will step foot in a Game Stop EVER! Had I been a little patient and purchased at Best Buy they would have accepted the unit back without question and given me a full refund. I will be letting everyone I know to avoid Game Stop like the plague and make all their electronic purchases from Best Buy at the Holyoke Mall. They may be under staffed but the people there are polite and will get answers if they dont know themselves. Buyer beware, Game Stop wants your money and has no interest what so ever in customer service!

Michael Wood

I purchased a used controller from the store and brought it home. I put batteries in it and try to turn it on, it did not function. I called the store and they told me that they do not test the used equipment. They told me they only look to see if all the buttons are there. , I was forced to return to the store and trade for a different color controller that I didnt want. Before buying anything used from this store make sure you test it. GameStop does not test anything. It was a waste of my time to drive back and forth to the store in order to correct their mistake

merky gomez

Horrible rude Customer service by Juan. Very mean attitude. Not the Gamestop to go to. Customer before me ended up unsatisfied as well by the way he talked to me afterwards. Juan is not trained well in Gamestop management, nor in general. Small collection of games also, if possible, I recommend going to the Gamestop 5 minutes away in the Holyoke mall. Huge selection of games and much better customer service by far.

Ben Rex

Ive gone to a bunch of GameStop stores and for some reason Ive just been going to this one I guess the atmosphere is perfect there...Employees are helpful and friendly and it always has what Im looking for... i can always find what I want and I rather buy the game disc rather than downloading...im with GameStop 100%

Chelsea Martin

BAD CUSTOMER SERVICE! Rude and no manners by the employees. As soon as I walked in they rejected everything I had to say and the manager with glasses was aggressive and not helpful at all. I dont recommend this Gamestop unless you dont want to do anything but buy one game and leave quickly.

Matthew S

This is a great GameStop location, the staff is nice and there are good deals on gaming systems and games!

Pawnee Hall

Kids get everything they need . Friendly service

Lydia Crespo