Category: | Cell Phone Store |
Address: | 485 Arsenal St, Watertown, MA 02472, USA |
Phone: | +1 617-926-2600 |
Site: | wirelesszone.com |
Rating: | 4.9 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM |
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Luis Alberto
Professional, Patient, Kind, Courteous and the MOST Knowledgeable. Dont bother going to shop Online or Over the Phone or even to Other Stores... Its a waste of time. I went to another store to shop, reps there are too busy with txting or other things, so just left. I tried to shop online, took 3 days to get a phone and couldnt even activate. That self help thing was too hard to do, then when to the Wireless Zone Verizon store in Watertown MA. The sales staff was HAPPY to have me there even though I didnt get the phone there. Assisted with activating my new phone but after a few minutes, I realized didnt even like that phone. Why did I even bother, couldnt even hold a real phone over the internet, so why do it? AND had to go in to the store anyway to activate, after ordering a phone and took 3 days anyway! I returned that phone back online and got a phone at the Wireless Zone Verizon. They set it up in 15 minutes, showed me the basics and even showed me where I can take online or in-store classes. Best is always the Best there. Dont bother with any one else... trust the guys that know.
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Mary Snow
Ive been trying to find a solution for a problem on my Verizon phone (Samsung Galaxy 3S) for almost two years. My husband and I went into this Verizon Wireless store in the Arsenal Mall in Watertown to buy a new phone for him. When we were finished our purchase, I figured Id run the problem by the sales person - Chris. Unbelievably, he knew exactly what the problem was and he FIXED IT right then and there. I really dont know how many people Ive had look at the issue previously - a lot - but I was amazed Chris knew exactly the source of the problem and set about to fix it. This is not the only reason I feel the store deserves a good rating. The sales presentation Chris gave us was clear and uncomplicated - very easy to understand. With his guidance we were able to make a good decision on which phone to purchase and which plan was best for us. Thank you Verizon; and, thank you Chris. If you want to buy Verizon, you should go to this Wireless Zone and ask for Chris!
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Dorothy A
So Happy I stopped by the Wireless Zone / Verizon in Watertown MA at Arsenal Mall Project. Had a prepay phone and was interested in a Galaxy S4. Even though I came in with my daughter, was so scared on getting one of these new smartphones, but the people there really helped me out. They made my transition to this new phone so easy. Helped me set up my Comcast and new Gmail email and took the time to start me off. I still need help with all the new functions of the phone but the sales person said to start off slow and come back any time with my questions. So patient and friendly, I recommend them to anyone who wants Verizon Wireless to come to this store asap! =D
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Ann G.
Read the reviews from other people and was skeptical. How can a store get that positive reviews and be that helpful and knowledgeable? Most "other" big box stores just want to sell you whatever they are pushing and get you out the door, NOT the Wireless Zone Verizon of Watertown MA. I was totally wrong about being a doubter, not only did they take the time to explain all the plans and answer my questions so I could understand it, but my sales person helped me reset my passwords, which I forgot. It would have taken me forever to do it myself. Thanks Wireless Zone Verizon, you will be my local go to store from now on. Just wish they had more live demo models.
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Tom R.
I like this store and the people that work there so much, I wanted to write something to make sure that people know to come to the Wireless Zone Verizon of Watertown MA. Always point me in the right direction when I need a new phone or even save me money when I look at new plans. Saved me on my last phone when I broke the charger and helped me get a wireless charger for my phone. Got my new Samsung Galaxy S6 and absolutely love it and didnt cost me an arm and a leg. These guys help you right away rather than other stores where the reps just stand around like B$st B&y. You NEED to go to these guys, the experts.
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Geraldine C.
A+++++ !!! Best store around. I didnt even get my phone there, but will next time. The representatives at the Watertown MA store help setup my phone and showed me the basics. Even took the time to set up my GMail account. I should have went there first to give them the business. Tell them not to leave Watertown, PLEASE. The place I got my original phone just sold it to me and hurried me out the door before I could ask any questions. I feel bad now, but will know better next time. Dont waste time at the "other" stores while they force any phone on you and just kick you out. YOU MUST GO THERE!
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Paula S
Just Upgraded my phone to the latest Droid and love it. These guys are the best. I didnt know my password that they even helped with fixing that. The reps took their time to go over the phone and transferred all my stuff form old phone to new phone. Been going in for years and have all my friends and family upgrade at the Wireless Zone. Almost got a tablet but didnt have enough to get that. Will have to return to activate that because of some promotion they are having for tablets. Wont go anywhere else for a Verizon phone but the Wireless Zone at the Arsenal Mall, Watertown MA.
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Jean A.
Was skeptical of any store with such high ratings, but was pleasantly surprised by the professionalism and knowledge of the staff at this store. Went to other Big Stores and even some of the smaller sales only / outlet stores and they are all not interested in helping customers find the right products or phones or get the best pricing plans. Those guys are more like car sales people versus helpful customer service representatives BUT this store was totally different. They helped me right away, rather than wait hours to talk to someone. Will be going there from now on.
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Marna M
Very impressed with price, service and assistance with this store, especially the rep, Eddie. He helped me a lot. Went to another retail place, initials are BB, last time and they just wanted to shove me into a phone and didnt care about what I wanted. Tried to even sell me on anther carrier other than Verizon. Went to the Verizon Wireless Zone in Watertown Arsenal Mall and they were so helpful and patient. I bought my previous basic phone and now upgrade to a smartphone. Cant wait to use it and the rep said he would even help me when I needed. Will always come back.
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L Hanna
This was the only store in the Boston area with good reviews that had the phone I wanted in stock. Thank Goodness I went to them. Chris was awesome! He explained my choices for renewing my contract vs the device installment plan (chose the latter) and set my phone up with music, contacts etc. Sold me some extra storage, installed it, got all my big files over on to it. He answered every question I had in a courteous and friendly way. No lines or waiting, either. I have found my new Verizon store. Enjoyed it much more than the super-busy Chestnut Hill store.