Staples

Category:	Office Supply Store
Address:	800 Lexington St, Waltham, MA 02452, USA
Phone:	+1 781-899-4943
Site:	storelocator.staples.com
Rating:	3.1
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 29

Reviews 15

Iron Mary Cash

The attitudes of the copy staff stink! Its like they are doing you a favor to even acknowledge you. There is one woman - heavy set - younger - who works the day shift - the worst of the offenders! She once tried to have me enter my shipping information into their computer - her job - not mine. When I told her I didnt have my glasses and couldnt see to type she rolled her eyes, and huffed. She then said I would have to wait for someone else - when I asked why (and mentioned that I was in a hurry) she informed me that she was in a hurry as well - a hurry to go home! She remembered me the next time I came in - she wouldnt look me in the eye - and refused to help with an order (that I needed the same day) even though I offered to pay some sort of rush fee. She pointed me to the self-serve and walked away. I called over the manager - he gave me lip service when I complained and I did not see him speak to her the whole time I was doing my job myself. Another night - I just went straight to the self-service area - only to over hear two other of the copy staff talking about how good they denied people that day who needed rush service. They were taking humor in their reaction when they were rude. Needless to say I dont do any more copy work there - there is a FEDEX/Kinkos just up the road.

Megan Cochran

The Print & Marketing Services center was so helpful! I created my own wedding registry card by using a template in Microsoft word to add with our wedding invitations. When it was time to print I called the Waltham Staples store to help make sure I uploaded the file to send to the store for print correctly. The customer service Rep was so helpful walking me through step-by-step where to go online to place my order and get exactly what I needed. When I picked my order up in store an hour later a different customer service Rep assisted me in getting return label stickers designed and printed within a couple of minutes. Both employees were great to work with. They were very kind, professional, and most importantly they were incredibly helpful! They took the time to listen to what I needed and made sure they got it taken care of for me in a very quick and efficient manner. I will absolutely be coming back to this store for future printing and copying needs!

Geri Morrissey

01/29/2017 So disappointed in this customer service at the printing area. The sales person was not friendly or helpful. Im not computer savvy asked how to print a document off my phone, she pointed in the direction of the printer. Great how hard would that be. That was it no other customers at her area for the 25 minutes I was there. Finally after not getting anything to print asked again for help reluctantly she finally came over. She then said, I would have to go into my email to print this document pointered to the computers and walked away. Starting to get an attitude as she has, asked her again politely for help especially at .30 a minute. Still didnt get my document printed. Left disappointed and frustrated and out $3.50 and my time. Hope she has a better day!!!!! Great Customer Service NOT!!!!!! Didnt want to give this even a one star..

Joe DePietro

Calling the store for 2 hours and there is still no answer, how can that happen? When I finally got someone they transferred my call to dial tone, had to call back again and of course still no answer. I will never go there again, sorry I did in the first place. Dropped off something to be copied and it takes 24 hours? ,Can they be that busy, when I walked in there were not to many customers and no one working behind the counter so how busy can they be?

Heidi Faith

I had a large-scale, custom copying job I needed done and the Copy Center team at this Staples location did a fantastic job. The finished product looks polished, and they even helped me ship it across the country. I will definitely be coming back here for any complicated printing or copying jobs.

Anthony Centore

Im not kidding, post-its, those little pieces of sticky paper, a medium sized pack of them costs nine dollars. Nine dollars! Im not one for shopping around, because I generally think my time is worth more than a dollar saved here or there, but $9 post-its? Thats just silly.

Kimberly Lopez

Called this place 3 times and kept me on hold for almost 30min!! Horrible service. I asked an employee there that I would like to speak to a manager and as well the most AWFUL service!.... -.- probably not shopping here anymore...

Tudor Bodrug

I went in looking for a flash drive. The staff was very professional and helpful. I ended buying the 64gb PNY and am very happy with it. This store is the way to go if your looking for tech or office supplies.

Aura Veliz

Es un lugar donde encuentras de todo para la escuela ,aunque un poquito caro.

Michelle Hodder

Had everything I needed for my sons school supplies list! 15 cent folders and 50 cent notebooks makes me put money towards other things to prepare him for the upcoming academic year!

Jonathan Kim

I paid over five dollars to fax a 4-page document. I was in a hurry and didnt have a choice. Needless to say this ripoff compelled me to warn others. Will never shop here again.

Elise Ford

very helpful customer service, more suited to mailing, copying, poster making, etc, only ONE person on tech support, but since I was willing to wait, everything was great.

Rachel Kuznetsov

My mom has been going there for years, copying her business materials. I even as a child always looked forward to tagging along with her.

Tudor Bodrug

I came back the next and bought a laptop. Very pleased with the customer service and employes knowledge of laptops. VERY PLEASED.

Seid Jonatan Sandoval Estrada

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