Sprint Store

Category:	Cell Phone Store
Address:	1245 Worcester St #2198, Natick, MA 01760, USA
Phone:	+1 508-975-4258
Site:	storelocator.sprint.com
Rating:	1.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 1

Reviews 13

Patrick Kenny

I cant believe the interaction I just had. I walked into the Nexgen run Sprint store in the Natick Mall in Massachusetts in hopes of learning a little bit more about the plans they were offering. As I walked in there was one man sitting on the floor putting accessories into a cabinet. He half-glanced up at me and said "can i help you". He couldnt have possibly seemed less interested in actually helping me. I asked to the two people working "Yeah, I would just like to hear some more about the plans". At this point I approached the man standing behind the register, doing something with his phone (I get it... its a phone store.). I asked "So whats the deal with the $50 dollar phone plan for the iPhone?". He replied as if I was somehow a huge bother to him "50 dollars unlimited talk and text.... 20 dollars to lease the phone". OK. I can read the sign outside. I was looking for a little more detail. I asked "Data too?" and he replied "I said Data." and he laughed at me. I said, actually no - you didnt. He at this point got confrotational and exclaimed "Yes - I did. Dont tell me I didnt say data." and went back to fidgeting with his phone. I have never received such a negative attitude in customer service. Ever. Literally this was the worst customer service experience I have ever had. I said "You are exceptionally rude. You just lost a sale." and then I asked for his name. He said "Get out of my store" over and over - said that I was the one that was rude. Eventually said his name was "Mike" and he was the "Manager" - which was probably a lie because I cant imagine anyone with an attitude this wretched would be promoted into a management position. Really? Get into arguments with potential customers and laugh in their face? This was 10/17/2014 at the Natick Mall location at around 5:20 PM. Absolutely ridiculous. Their website states they "WOW our customers.". Yep. Youre not wrong.

A Private User

From a recent experience I witnessed 2 managers walking around giving their employees demerits. One associate had a print out of an address or something and the manager told her that would cost her points. They both seemed like very mean and rude managers. I also noticed several employees going back and forth from the back break room numerous times while there was an enormous line of customers. New employees coming in for their shift chatted with the reps on duty and made jokes (some derogatory and very unprofessional). The store was beautiful, but the service level AT BEST is an F ! I have worked in retail district management for 2 major chains when I was younger. I would have fired both managers on the spot.

wesley howes

If I could put up negative Stars I would. Not only did I feel completely taken advantage by the sales staff and lied to about what I was getting....when I called sprint to try to fix the problem no one would help me. I called Sprint and spoke to at least 5 people, three of whom said they would call me back with an answer or have someone call me but no one did. Such a HUG disappointment, I was a big fan of sprint but no longer. I will tell everyone I know NOT to use Sprint as their carrier! P.S. Brian BR140871 on the phone was a complete jerk!

A Private User

Lower level next to Sears and across Dunkin Donuts and Hot Topic. Great place to get your wireless broadband cards! Knowledgeable staff. Sprint and Nextel Wireless plans, handsets, LG, Motorola, Samsung,Sanyo, Palm, Blackberry, EVDO Wireless Broadband cards, upgrades welcome as well as bill payment, Fala portugues y espanol!

Safari J

The worst customer service. The representatives do not care. I got my first bill after I was quoted by a sales guy named Devon and he flat out lied. I will be sure to tell everyone I know of this experience that I havent already told. So unprofessional as well. Sprint SUCKS!!!!!!!!!!!!!!!

Sarah Morton

Was nervous to go after reading other reviews. Actually had wonderful experience - on two separate days they helped me switch my number to a new phone that I brought in from home. Very courteous, patient with my kids, friendly. Definitely made me more likely to stay with sprint

kamau pritchard

Worst customer service I have ever experienced the staff had no clue on how to do their job and the manager was condescending, inept, and a horrible representative of sprint. Made me want to discontinue my wifes service plan and never recommend a soul to use sprint!!!!!

krystal bly

Just got off the phone with Connor, who in spite of the fact that he clearly wasnt going to get a sale out of me was an HUGE help. I cant vouch for everyone, but if you are going here ask for Connor. Youll get actual customer service (something I thought was long dead).

Roman Asanov

Sales are chit-chatting while working with customer, so that I never know they are talking to me or between themselves. Prices are different every time I ask them, even within few minutes; so if you are about to buy any service - ask three times about final price.

F. Ram

ZERO STARS from me! The worse customer service Ive ever experienced! I could write pages of all the things that have gone wrong but I dont want to give them anymore of my time or energy! AVOID THIS STORE AND THE SPRINT COMPANY AT ALL COSTS!!!!!!!

Neides Silva

Theyre just there to get you sale, and dont care on service after the sale

Simon Body

Dreadful customer service. Have no clue.

James S. Franchek

Horrible and uncaring