Jo-Ann Fabrics and Crafts

Category:	Fabric Store
Address:	244 Worcester Rd, Natick, MA 01760, USA
Phone:	+1 508-655-1390
Site:	stores.joann.com
Rating:	2.7
Working:	9AM–7PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 25

Kyle Hamilton

I went to buy a gift card and was waiting at the cash registers for somebody for about 7 minutes. Another customer came in and also was confused about how there was nobody there. She went off to find someone and came back another 7 or so minutes later. She said she found an employee (eventually) and that they would be right out. ANOTHER few minutes pass by before a lady comes over, still chewing food. There are now 4 people waiting in line with me for the employee and she nonchalantly comes and asks - and I quote - "What do you guys need?" I tell her I would like to buy a gift card and she says that doing so requires a manager who is not there. She tells me to step to the side so she can help the other 3 people in line and then she will call her manager to have them tell her the right code to plug into the machine. 1) This lady was rudely and unprofessionally chewing food in front of me while talking to me. Is there ANY service industry where that is considered okay? 2) It took over 15 minutes (minimum) to even GET said employee and for her to stop scarfing her food to walk over. Where the hell are the employees? How many people work at a given time, two? 3) What store on EARTH thinks it is okay to leave a register and the front of a large store completely unattended? What is to stop people from just walking in an taking everything? 4) They really need a MANAGER to sell a gift card around Christmas time? That sounds like bad policy. 5) You dont have a manager on DUTY? Nobody? REALLY? 6) Your manager would just call and tell you her managerial code to get into the register to sell a gift card? Sounds unlikely and also another bad work policy. 7) YOU HELP THE FIRST CUSTOMER IN LINE - YOU DONT GET TO SKIP THEM. This is not the first time I have had terrible customer service here but it will certainly be the last. Im never giving them another cent of money.

megan schratwieser

I sell items I see online. Naturally, I buy a lot of fabric. Since I recently moved to the area, I was pretty thrilled to have a Joann so close by. I saw the negative reviews when I first looked the address up, but figured that maybe people were just slightly making things bigger than what they were...yeah, I was wrong. I went in got all my items, and went up to pay with a gift card. Right off the bat I received a huge attitude from the man running the register. This didnt seem to start with me, as I watched him say not a single word to the older woman in line before me. Not exactly sure what his issue was, but I ignored it. Working retail isnt the right place for you to be if your going to have a terrible attitude, but I get it that people can have off days. I went to pay with my gift card, and it was unreadable. He huffed, and told me it wasnt working. Okay....so lets try it again? I had asked. Again, huge attitude. I scanned and it was still not working. So then he just stands there, huffs, and looks at me. At this point, Im pretty pissed off, and expecting the employee to do the job hes getting paid to do. I asked him if hes going to do anything other than looking at me to get my card to scan, and he rolls his eyes, and calls the manager. The manager was able to get my gift card to work (by typing the numbers! Wow! Like almost every other retail store) So, at this point, Im done with Joann Fabric. Id rather pay more for my fabric and not have to deal with ridiculous attitudes at Joann by shopping at Fabric Place Basement.

E. R. Clark

Rude, unhelpful, disrespectful and downright snotty employees. About an hour ago, I asked if they carried a product I buy regularly at another Jo-Anns in Maine. Employee says, "were a small store so we dont stock much." When I asked if it was in stock at another nearby location, she shrugged like it was a stupid question and said, "I only work here." I nodded my head in exasperation at her unhelpful response, so she says snidely, "Well what do you want me to say?" Wonderful customer service, huh? Mind you, this was not a teenager, it was a middle aged woman. She needs a job away from customers.

Hilary Olsen

The staff at Joanne Fabrics, while a little overworked perhaps, has been wonderful! They are knowledgeable and have been so helpful with my projects. Alba in particular has aided me in some really large decisions that I have needed to make regarding some redecorating projects - she took the time to not only get me the correct supplies but also to get the best prices. And the best thing - she remembered and asked for photos!

Maryann Clancy

Terrible customer service. Stood at the cash register for 10 minutes and no one was there to wait on me. Finally had to go find someone. Who leaves the cash register unattended for that long? Sales person was eating food at the cutting counter. Not a good idea when you are handling fabric that I presume the Buyer wanted to be clean. Employees definitely dont look happy to be there. 2 stars for the good prices.

Jiaying Wei

Got charged twice for an item because the lady cutting fabric offered to sell me the last of the bolt for half off. She did not know how to input the discount and ended up scanning it twice which I noticed after I got back. I contacted customer support and the person on the phone was not helpful, Ill just cut my losses.

A Private User

Overall, this particular location is the worst Ive ever been to. Take the extra trip and go to the Shrewsbury one, because this place is awful. Dirty, not organized, poor selection, DISGUSTING restroom, staff is not knowledgeable or helpful at all.

A Private User

This particular Joanns has the worst customer service on the planet. The employees are SO rude. to the customers. They act as if they are annoyed by the customers and their jobs.

Sara Berg

Most times, staff if helpful. The last time I visited there was a very rude lady working at the fabric cutting station. Also stock items could be better

tina claxton

We love Joanns they carry a lot of stuff you cant find at the regular craft store. sales arent so great and the prices are a little higher.

Ankita Das

Not as good as michaels but if you get fabric and craft stuff under one roof then its a good deal...

Jason Nadow

Employees have their heads up their ass, poor customer service, I will not shop there again.

Deborah Bigham

Terrible service, employees not very knowledgeable as to products or use

Trevor Arneberg

Free Wi-Fi and friendly staff. Not a huge store but has most items

Lissette Gonzalez

Good place to get what you need and want for sewing and crafts