Verizon Authorized Retailer – Cellular Sales

Category:	Cell Phone Store
Address:	90 Pleasant Valley St #701, Methuen, MA 01844, USA
Phone:	+1 978-794-0409
Site:	cellularsales.com
Rating:	4.6
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–7PM

Location

Photos 8

Reviews 13

Camila Espaillat

Living near the loop has made me live this new location. I used to have to go to the mall (which is a pain if your on the run) or go to BJs which has a Verizon in it as well. Well... Lemme start by saying that this location is perfect for Verizon. Its in the loop, one of the most visited attraction in Methuen. Its by the Home Depot, supermarket Shaws, clothing stores Gap, Old Navy, etc, and even a movie theater and resturaunts. Its right off 213 which is near 495 and 93 for any people that take either highways. Ok now that Ive clarified that its location is perfect. The store and the customer service is phenomenal. Ive gone in 3 times since theyve open to resolve issues with my phone and other family members phones as well. I was assisted by Alex and Casey within the several time i went in who each were great agents. Knowing that Im not very techs, they were able to set up my new phone with all the info backed up and the personal settings just how I wanted it. Packed up my old phone as directed and even offered me some coffee.They were able to get each issue fixed and had me outta there within an hour or less. I highly recommend this new location and these agents for their care was amazing and really tended to the customers needs.

Paul Kelley

I had a weird one here. My phone went dead and I went to my local Verizon store to see if there was anything to be done for it diagnostically. Unfortunately there was not, which I totally understand. Because my device was upgrade eligible the person assisting my asked if Id listen to a pitch for a new phone, I said yes. The phone he trots out to me is an LG G5 (release date Apr. 2016), which confused me because LG has released two phones since the G5, including the LG G6 (which has a promo attached for a 43" TV or a Google Home). I declined and am currently troubleshooting my phone. Buyer beware I guess.

Diana Pinkham

When my cell phone died last week at work, I had three hours to get a new phone and get on the road for an out of town trip. I was stressed beyond belief. The service that I received at this store was second to none. The sales people were friendly, professional and above all else, knowledgable. They switched my old phone out for my new one and the process was seamless. They explained things about my phone I didnt even know existed after four years! I highly recommend this store and will go back there for any of my cell phone needs! PS The follow up with my plan and purchase was fantastic.

Colby Hadley

Broke my phone today and was stressing all day about going in. My first step into the I was greeted by the friendly staff Kevin and Cisco and I knew the process was going to go smoothly. Cisco worked with me and helped me pick out the perfect phone ( Moto Z) for my lifestyle and price range. They were closing soon but Kevin and Cisco didnt mind spending the extra time helping me understand my plan, my phone, finding the perfect case, and even applying the screen protector for me! Very thankful I went to this location and super pleased with the service I got! 10/10

Monserrat Debies

GO TO THE ROCKINGHAM VERIZON AND ASK FOR PATRICK OR JERELL FOR A 5 STAR EXPERIENCE. This place is garbage every single person there has no idea what they do ruined my account by adding a device that I didnt want. Requested a iPad mini on my behalf of my account and never called me when it arrived saying there trying to track it down because it went to Boston and then a month later say it was in the back of the store in inventory. This is an indirect store and if they mess up which they did with my account they are unable to fix the mistake they make.

Samuel Sasso

This morning I woke up in a crisis my phone wouls not turn on and I called Cisco to help. He went in early to work hours before his schedule to be able to help me out and within the hour I was out of Verizon with a new phone more data and a better network for my business . As someone in customer-service I have high expectations and cisco went above and beyond and I would recommend him to anybody whos looking for a good service and someone knowledgeable in the area of cell phones devices and plans .

Emily Cassista

I was very satisfied with the customer service at this store. Sales rep Matt Kahn was extremely helpful in helping me select the right phone for my needs. He listened to my concerns and happily and patiently answered all of my questions, also showing me how to use the phone that I ended up purchasing. He spent as much time with me as I needed and I did not at any time feel pressured for time or to purchase any items. I recommend this store and ask for Matt!

regina rodriguez

This was by far the best experience Ive had getting a new phone...having lost my phone, I was already upset, and Ben made my visit wonderful...he set me up with a brand new phone, set it, and showed me how to use it....however, what really made my visit, was that when I asked him to help me set up my blue tooth...he took the time, went to my car, read my car manual and set it up for me...thats above and beyond service...thanks Ben!!!

Carlos Gonzalez

This place... Listen! If you want an unpleasant experience, and want to deal with idiots, I mean people. Who ironically dont know anything about phone tech. Then come to this place, the employees at this store half the time dont even know whats going on. The management sucks and they barely carry any devices or accessories. Go somewhere else. Oh & watch out for Doug & John hes one of the biggest morons there is.

Margarita Henriquez

I had an amazing experience with Matt in Methuen! I originally came in for a new iphone for my daughter and we walked out with phones for my family and a new tablet as well....we were customers with metro pcs before but we will never go back now....we wont ever shop with anyone but Matt and he demonstrated so much patience with us I cant say enough good things! Give him a raise!

Joshua Beverage

Great experience today with Cisco at Verizon! He was very attentive and helpful answering questions. He will not try to sell you something and was honest about the phones and plans available. My phone died out of nowhere today, but he was able to make my frustrating experience more tolerable and at the end of the day I ended up with a great phone!

Paula Cosgrove

I went into the Methuen store because my kids were burning through my data, and I wasnt sure what to do. The rep went above and beyond to get me 4 more gbs of data and walked me through how to set up the unlimited feature. I didnt know that this option was available. This is now my go to store. Verizon needs more reps like this.

Elaine K. M.

If youre looking for excellent customer service, go here! I loved my experience at this Verizon store. Kevin was the best! He was able to help me with getting a new phone, while being knowledgeable, friendly, and professional. He also made every effort to check if we could lower our phone bill, which is always appreciated.