Hometown Ace Hardware

Category:	Hardware Store
Address:	231 Gloucester Crossing Rd, Gloucester, MA 01930, USA
Phone:	+1 978-283-8223
Site:	acehardware.com
Rating:	3
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 9AM–5PM

Location

Photos 9

Reviews 6

Bill Schofield

A really bad experience for me will have quit a ripple effect. I am self employed, my credibility in the financial world is my life line. Hometown Ace Hardware, essentially called me a liar. I bought a garden hose in early May, it was as stiff as a board. My thinking was it will soften up in warm weather, it never happened. After 40 days I returned it with sales slip in hand for an upgrade. Hometown Ace refused on the grounds that the hose had excessive ware and tare and could not have been purchased in May. That was a poor argument, 1) On May 3rd I arrived back in Gloucester after spending 6 months in Fl.. 2) I washed my 3 cars, maybe 2 times each in 40 days. Needless to say, I was in shock, if any thing they could have said I owned it more than 30 days, I could have bought that. I have really tried to keep my business local, that being said there is a lot to be said for the return policies of the Home Depot type stores. Ill be heading over to Home Depot later today to purchase a soft garden hose. Basic math on how Hometown shot themselves in the foot. The hose was on sale for $20. Hometown problly paid $10.. I am ready to spend $40. on an upgrade. Retailers cost $20.. Hometown could have eaten the $10. for the stiff hose, made $20. on an upgrade, net profit $10. and retain a loyal customer. Pretty dumb if you ask me!!!!

Kelsey Vaccaro

I used to go to this store for both business and personal needs. I gave this store a considerable amount of business every year. I tried to return an $18 axe I had bought as a gift that I did not end up giving. I had the receipt and the axe in the exact condition I had purchased it. The manager at the store refused to accept the return because she said a certain sticker was missing that was vital to its resalability. The receipt said "receipt required for returns," I had the receipt and the product in perfect condition, and they made up an excuse not to accept the return. They must have sold me the axe without the sticker, because it had been sitting in my trunk since I purchased it, untouched. The staff is not very knowledgeable and always has an attitude. Prices are about the same as every other hardware store in town, but the other stores accept returns as agreed upon before purchase. If you have an option, I would recommend looking elsewhere for your hardware and home improvement needs, in case you need to return something that doesnt quite fit/work/match/whatever. The Building Center in downtown Gloucester is a great alternative to this store.

JillJ J87

The Staff need more training. Horrible experience. I waited over 45 minutes for store credit, I didnt even leave the store. I had picked up an online order. I pointed out that online prices were more than the store prices. Marie, I think was her name. She just said, oh yeah thats normal. So I wanted the money back. Or Ill just return my order anyway. I paid with PayPal, my bank account. She said no refunds, because its paypal. I said, thats not right. Then she called her manager and she said, no refunds. Crazy! Just happens, Her manager Michelle came in. She seemed nice, agreed that online prices should reflect the store prices. I agreed to store credit for the price difference of $4. After I waited 35 mins while she tried to talk to her manager on the phone. I finally got the store credit. So in conclusion, they dont honor returns at all. They gave me a hard time... A paying customer should be able to return something the same day! Buyer Beware.

Chip Brewer

The people are the best working here. Helpful and friendly. Great alternative to the other hardware store if you know what I mean.

Mike Sala

very helpful went out of her way to replace a tool and not only the tool the whole set

Douglas Leon Adams

Katy and staff are always helpful and friendly.