Bernardi Toyota

Reviews 3

AN

Anna Tary

Stay away from Bernardi Toyota. My tale: Two visits for repairs to their original repair, an estimate of $3,100 for further work, and I saw my truck clutch-jumped into the vehicle in front of it. First, positives: Pleasant service people. Okay waiting area. Free coffee/water; snack tray. That’s the good side. I know cars enough to diagnose some things, and to admit when I don’t know. So, ID’ing the break in my 2004 Tacoma exhaust (that noise!) wasn’t hard. My normal mechanic was on vacation; Bernardi Toyota (Framingham) was closer than Acton Toyota (where I’ve been very satisfied). So I made an appointment at Bernardi, explaining that I wanted an exhaust replacement from the catalytic converter back, and I wanted to be sure they’d have the part in stock when I came in, to avoid two vistis. The next day, 6 hours and $1000 later, I left Bernardi with new front brakes (which I agreed to), and a new aftermarket cat-back exhaust from a local parts store. I had wanted OEM, but Bernardi didn’t have/couldn’t find one, and had to work to even find the aftermarket one. Why they didn’t have any exhaust ready for my truck was explained in as nice a way as possible by Jason (they don’t keep all parts in stock, and won’t get one based simply on what a customer says…). I drove off, to…different. 5 days later a friend and I found the new exhaust pipe rubbing against the leaf spring. So, visit #2 to Bernardi. No charge; this should clearly have been picked up by the techs. But another hour or so (plus drive time) out of another day. Looks like they cut a support weld and re-bent the pipe. About a week later, my check engine light (CEL) came on. Auto Zone diagnosed the codes (for free) and I looked up possible causes, which ran from exhaust leak, to bad sensor, up to a bad catalytic converter. Started with simple: found water condensate dripping from the flange where the catalytic converter (old) connected to the (new) exhaust work. Missing a gasket maybe, and needed to be tightened up. So, visit #3 to Bernardi, to document the continuing saga. After ~an hour, the service tech told me they’d replaced the gasket and tightened up the flange, but that I needed both catalytic converters replaced, for ~ $3100. I was too stunned to ask questions. I had told them not to bother with diagnostics or clearing the CEL (I’d be going back to my local mechanic), so how would they know I needed over $3K additional work? The tech went to see if they cleared the check engine light. I said not to bother as I would be going elsewhere, but the tech started up the truck, and… Boom! It surged forward, BUMPING INTO THE VEHICLE IN FRONT OF IT. Had I not moved to the side of the truck from the front where I had been standing, I would have a crushed knee right now. The tech’s response: “It was in neutral. Does it always do that?” Uhhh…No. The tech apologized, and several other people came over to ask if the tech was alright. One looked at my front bumper (which, admittedly, has seen better days) and the newer, more expensive one it bumped, declared both to be okay, and went about his business. I know the hit wasn’t huge (but it did crack a bent part of my license plate), and that not much else can be done, but a minimal apology and tech-directed concern, while I stand there wide-eyed, hand over mouth in disbelief, somehow just isn’t enough. I asked for a receipt, which I did not get, and drove out of the garage to sit and think. Considered my entire Bernardi experience… I went back in and asked to speak with an owner or site manager. A nice young man at the sales desk went to get the service manager. I was told that he was “busy with several other customers,” and he would call me…Still waiting. Follow-up note: 2.5 weeks and 1,000 miles later, my truck passed inspection, and the CEL never came back on (my mechanic cleared it later in the visit#3 day). No catalytic converters were replaced. No $3100 spent. Oh, and I never heard from anyone at Bernardi.

YI

Yifei Wang

I will give 0 if I could. I dont know if they really care about this review but this may be helpful for someone doing business with them. I got a quote via email on a Toyota Corolla from Caitlin. I even asked her to confirm the price again in email. Everything looked fine at that point so I put down $500 deposit. She told me that since I am paying cash, we need to cut a cashiers check before walking in the dealership. No problem, I followed her direction and got the check the next morning by paying $10 to the bank.. Then my wife and I went to the dealership. A young dealer greeted us and arranged a test drive. We came back to the dealership and he brought over some paperwork. I took a look at the numbers and immediately I noticed that the nubmers dont match what weve agreed upon. I did the calculation few times and couldnt figure out what happend. He said he ddoesnt understand either and will ask his manager to explain to us. His manager then gave us a shocking news, the quote was wrong. The only ways we can buy the car at the agreed price is to buy it via financing or if we can pay $500 more. I told him this is not acceptable. First, we had an agreed price. Second, we dont want any hurt to credit score cause we plan to purchase a house in the near future. He said there is no deal then. We were so angry and disappointed. I went to Caitlins cube and asked her why. She asked me to calm down to see if there is anything she can do. After few minutes, the same manager came back to us saying that they can sell the car at that price. But we need to fill out a survey and give wonderful rating. Well, I thought as long as we got the deal done, this is not a big deal. The manager and I shaked hands and I thought this would work out now. We were told that we are in queque for the financial manager to go over all paperwork. That was about lunch time then. We waited for 20 minutes and were very hungry. So I went over ask the young guy how long we still need to wait or if we could go out for lunch first and come back for all paperwork. He said he would ask. After few more minutes, a manager dressed in suite came to us and told us that they still couldnt sell the car to us at that price. This time my wife and I were totally shocked and dont know what to say. So if you want to be lied and manipulated by someone and want to waste your time and ruin your trust in human being, then you are guaranteed at this dealership.

ME

Megan Jasmin

My original review is located below. Since purchasing my car I have had numerous issues with the dealership. My car was hit in a parking lot and the bumper needed to be replaced about 2 months after picking it up. The body shop informed me that my bumper had been glued onto the car. The body shop stated that work had been done on the car before and new parts were needed from the dealership in order for the fix to happen. On the Car Fax shown to me at the dealership there was no mention of damage to the car or the bumper being fix/replaced previously. I called Linda and she said she would put me in touch with the used car manager. I never received a follow up call from the dealership and had to make several calls to be put in touch with someone who could assist me. Once the dealership and body shop were in contact things moved very slowly on the dealership end. The body shop and I took turns calling Bernardi for a week to make sure parts were being sent over to the body shop. Bernardi told me several times that the parts were on the way, but they were not. The parts were supposed to arrive on a Tuesday, but were not delivered until Friday. My car was in the shop for over a week due to the delay in the parts. I received my car loan bill and the monthly payment went up as they did not have my insurance listed. When I asked the bank who should be providing the insurance information as I was unaware they needed this information; they said the dealership provides this. Very frustrated with the amount of additional time I have put into sorting out errors made by the Bernardi Toyota team. Original Review: I purchased a certified used car at Bernardi with the help of Linda. It was great to work with a female sales representative as a female buyer. The process felt less pushy. Linda was helpful in getting all of my many questions answered and was patient throughout the buying process. I am very happy with my "new" Toyota Prius! I was able to extend my warranty with ease and set up my first service appointment upon picking up the car. I took off one star for the long wait to speak with the financial representative. Although he was very friendly and informative the wait to speak with him was quite long.